Dan is awesome. Great service, accommodating, offers up ideas and his pricing is affordable and fair.

This is our 2nd house to use Duff's Blinds Custom Window Treatments. Both times we have been taken so well care of. During COVID, of course, like all other businesses the manufacturing of the Window Treatments have taken a week or so more for a specific item. However, it positively is worth the wait and I am pleased with every single window treatment. The best part of using Duff's is I don't have to worry or think about anything once I call to place an order. The measurements are promptly taken, and I get help picking out the specific type of window treatment, and then I can take it off of my to-do list because in a few weeks every window will be complete. All I have to do is open my door to let the window treatments come in to be installed. We have a variety of kinds of treatments and all are spectacular. Since the company has grown from the first time we used it, additional staff has been hired to help with installation. And the hired staff installers were in and out of our home in know time. I love that the company takes such pride in doing great work and helping me to pick out or suggest a particular kind of window treatment for a room based on its purpose. For example, we have beautiful roller blinds in two windows that allow light to come into the home but doesn't allow someone outside to see in. We have two honeycomb blinds in rooms that were getting a lot of sun; these have cut down on the temperature change. And in our media room we installed blackout honeycomb blinds that absolutely work --when down the room is totally blacked out and a great for movie night. In most other rooms and garage we have the regular high quality white faux wood blinds. We had these in our first home and these ended up being our favorite! I highly recommend them for any room and they really go with any decor. And I will be calling them back to door our southern shutters for our dining room as soon as we are ready. We had some of these shutters in our first home and it is a capital investment in your home that increases your homes value. These shutters really impress buyers! read more

Daniel has installed plantation shutters for me in 2 different homes. The quality of his blinds is the best with amazing installation. The shutters give my rooms a very custom high end look. I would highly recommend his services! read more

I would have been a reoccurring customer, however, I don't have time to twiddle my thumbs waiting on someone to show up for an appointment that was booked days ago. Rewind to 4 years ago, we used Duff to install blinds in our new construction home, once we actually got him out there to install, the product was fine. Got the quote back, it was well priced and we set a date for install. Then the installation date got pushed back twice for various reasons; the blinds were on backorder from his distributor (plain white faux wood blinds, nothing special) and then he was on vacation (that's ok, I get it). On the date of installation, he was very, very late to our appointment and did not end up leaving our house until almost 11 pm. Why would I remember this? Well, because I had a 2 year old that would not go to bed while everyone else was up. It was a nightmare. BUT, the blinds were in and I moved on with my life. Fast forward to the present and we have built a new home and need blinds. I called Duff's Blinds twice (a few days apart) and left messages before I got a text that he was sorry for the delay and was "slammed" (I'm busy too buddy. I have two young kids and a job too where I travel frequently... but I digress) but he could meet me at 10 am on Friday. Well, I get a text at 9:30 am Friday that it was going to be 10:30 am. Ok, I say (kind of perturbed because I took vacation time from work to meet him, but ok, things happen). I text back at 10:36 am for an ETA and get a text back that he *hopes* to be there in 20 min. Wait, WHAT? Did I miss a text that he sent to let me know that it was going to be an additional 20 minutes???? (Thumbing through texts...) NOPE. I would not have been aware had I not asked for an ETA. So I cancel the appointment. He did offer to meet me later that day, but honestly, how do I even know he will show up on time or at all?? And at that point my husband and kids would be there too whining for dinner. Plus, I TOOK PERSONAL TIME OFF from work for this morning appointment. This seems to be a trend or at the least, we are very unlucky when it comes to a timely experience with Duff. Bottom line is this, the product the first time we hired him was fine, reasonably priced. I gave him the benefit of the doubt that this was an isolated experience and decided to use him again for our new house. HOWEVER, when the second interaction starts out this way, I no longer can assume the best. I will just pay a little extra elsewhere in order to be able to rely on the person. By the way, while waiting on Duff, I counted my windows. I needed 26 window coverings. It was not a "small" job. Edited to add: NOTHING from the pictures below were edited out except my address. He did reach out to me AFTER this post was originally made (and the one on google). Clearly this business owner can't accept responsibility for his actions of not being on time to a scheduled appointment and not being a business professional. All the protest in his response must have hit a nerve... perhaps I'm not the only customer to have experienced this with him? read more

Duffs Custom Window Treatments - Windows Installation Near Me

Did an awesome job on the whole process! Helped us understand the variety of plantation shutters available, most of which we had never seen before, and we picked one of those. That was a welcome surprise to us. After waiting a few weeks for the custom shutters to arrive the installation of shutters for 16 windows was done in an afternoon and they look even better than we had imagined. Daniel knows his stuff and did a great job from initial consultation to final install and any follow up needed. Highly recommended! read more

Duff's BBB Complaint with similar behavior: https://www.bbb.org/us/tn/murfreesboro/profile/blinds/duffs-custom-window-treatments-0573-37033335/complaints Overall lack of customer service due to his very busy schedule that he sets for himself. Excuses, excuses, excuses instead of solutions. No responsibility taken on behalf of the business owner on delinquent orders and or visits. Our order was placed incorrectly the first time then he forgot to place the rest of the order twice, totaling over 14 weeks of waiting after the initial install. He never followed up after initial install. We had to follow up repeatedly to determine the status of the order. Ended up installing last blinds myself since installer did NOT wear a mask and made no time available that worked for us. Screenshots of texts conversations are included with this review to show the mindset and actions of the business owner. These text messages are unedited - a claim Mr. Duff used in attempt to dispute another unsatisfied customer. The initial meeting with Mr. Duff went fine. However, he was 30 minutes late, his samples were unorganized and he wasn't quite sure which items were current and which were discontinued, which came in certain sizes for larger windows, etc. He attributed all of it to being a small business and being so busy during "these times". Mr. Duff said himself that he would not hire anyone else despite being obviously overwhelmed. We placed an order for blinds for our whole home. The blinds came in and were installed in 10 days from the date of the initial order. That part was good. However, our order was not completed during that initial install - one blind was missing and another was not the correct size. After that install and after we had paid for our order, we completely fell off of Duff's radar. More specifically, it took repeated calls and 14 additional weeks to receive the remainder of our blinds. After the initial install AND payment, we heard nothing for 7 weeks. We were promised at time of payment that the last two blinds would be installed within 2 weeks. There was no follow up during those 7 weeks as to the status of our order. Upon contacting him, Mr. Duff told us that he had "forgotten to order the correctly sized blind" and had the other blind in his garage. Again he said that he would have the blinds installed within 2 weeks. We then waited 3 weeks to reach out yet again to Mr. Duff. Again, our job had fallen off of Mr. Duff's to-do list. Mr. Duff responded saying that he would check in his garage because the missing blind was surely there. Mr. Duff did not find the blind in his garage, most likely because it did not magically appear in front of him. Mr. Duff said that the order must have not gone through on his computer. So yet again he is not taking responsibility for his lack of communication, lack of follow up, and forgetting to order the blind for the second time. Three weeks later, when the blind finally came in, Mr. Duff only offered times that he was specially available. He felt his schedule should not be inconvenienced and he should not have to miss meeting with any new clients. He has no value for his customers once they have paid and that is exactly what he showed. He made no effort to work with us on a time that would be mutually beneficial; only offering certain times after jobs that he had already completed in the area as late as 9 PM. Mr. Duff's excuse for this was that he is the busiest blind guy in all of Tennessee. What is contradictory about this statement is that he sets his schedule for himself, in there of digging himself into a hole of incomplete jobs and unsatisfied customers. In the package that is Duff's Custom Window Treatment includes; lack of communication, shifting of blame away from Mr. Duff, incomplete and incorrect orders, and a complete disregard for the customer. I am sure this is not true of all of his clients. According to him, "We just got dealt a bad hand" when it came to our order and all of the issues that we had getting our job to completion. However, Mr. Duff is the one dealing the cards so the hand that we received was solely his fault. *** EDIT *** Per Mr. Duff's reply, I would encourage people to do their research. If you go on the BBB you will find a complaint about Duff's blinds. This complaint describes the exact behavior that we experienced with Mr. Duff. This complaint was resolved at the cost of Mr. Duff since he was found a fault. read more

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If you're too busy to take care of customers, then you cannot complain and post rebuttals to reviews that accurately reflect your lack of customer service and professionalism. It took almost 16 weeks to complete our installation and we had to call many times to get Mr. Duff to complete the job...... His excuses are ridiculous as he chooses how much work he takes on and at some point will learn that customer service matters. read more

I could not be happier with my window treatments! Daniel was so meticulous and was able to help me select the perfect solution room by room! He was careful to measure the amount of light in each room, looking for outside light sources to ensure that my bedroom is completely blacked out! It's amazing. Next construction project, I'll use Duffs again! read more

Duffs Custom Window Treatments - Beautiful custom plantation shutters! Perfectly fitted for the windows and surrounding furniture! - Windows Installation Near Me

What a great company to work with. Always on time and quick to respond. I've used them on several projects and they always deliver high quality service. Never had a single complaint with their work. read more

I had a great experience doing business with Duffs. From the measurement stage to final installation, the process was seamless. Great service from friendly and professional business owner! read more

I had a great experience with Duff's window treatments! Daniel came out to measure and install with no problems. He was able to order a size blind that no other place had available. I loved my 3 inch blinds! It made my living room look so much nicer. Two years after installation, one of our dogs destroyed one set of the blinds. A quick call to Daniel and he was able to order more and install them with no issue. Just like nothing ever happened! Couldn't have been more pleased. read more

This is our second house that Duffs Custom Window Treatments has installed blinds for us in. As usual the service was great, the workers were very conscientious and courteous. We love our new blinds and highly recommend that you consider Duffs Custom Window Treatments for your installation. read more

Duff Custom Windows is an excellent company. This guy knows the product and will not steer you wrong. I had a quote from another co., but, was so glad I chose Duff! They took the time to explain the product I was buying. read more

I am very pleased with our blinds and shutters from Daniel! He provided excellent service from start to finish and I appreciated the valuable information and advice during the selection process. Daniel is a professional and takes pride in his work! The products he offers are of excellent quality!! read more

Daniel did a great, professional job of installing beautiful, modern shades in our home for a reasonable price. He brought numerous samples right to our house at no charge for us to select in our home. He is very knowledgeable about the process and was really informative throughout the installation. We would definitely recommend Duff's!! read more

I am giving this business 5 s!!!! He is always thinking of the customer first!! Very professional and does a great job with installing the most awesome blinds!! read more

Loved working with Daniel! He's trustworthy, good workmanship, and a really nice guy! He's done two rooms already and we've just called him for a third. read more