I cannot recommend that anyone use Zen Windows of Nashville based on my experience. This project has finally completed and we are happy with the windows, but the company is very unprofessional and cost me a lot of time due to no/poor communication. Brad refused to respond to direct questions multiple times in email and we had multiple other communication problems including no call / no show on scheduled dates. The windows took over 120 days to arrive after measurements. On day one of the scheduled install the installers (two man team) arrived without the new windows and stated they had no plans to work that day. A "two day install" turned into twelve days in November 2025, although only seven days with installers on-site as the other five days were no call / no shows. The install project stretched from early November 2025 into mid-March 2026 due to an incorrectly sized plus broken window. These last two items were finally installed in mid-March 2026, again with communication and scheduling issues (no call / no show, and then an unscheduled arrival that disrupted personal plans one evening). I understand jobs can take longer than expected or other scheduling conflicts arise but those should be clearly communicated to the customer(s). Instead family plans were disrupted multiple times, work hours were lost, and no apology or explanation were given. The windows are finally complete and look great but the overall headache was not worth the cost. read more

Brad said my replacement door came in a month ago. Still waiting to hear from him. What a shitty business read more

Zen Windows Nashville - No storm door after 4-5 months. A simple phone call can make all the difference. - Door Sales/Installation Near Me

Excellent service, team was efficient and courteous from start to finish. Windows look great.

It took a while For me to figure out this was the same Zen Windows. The only plus was his installers. Nothing has gone good. And nothing is right. We have had multiple problems.....the windows have been installed for more than 8 months. More info to come. And I will update this review. I have been waiting for 4 days for Brad the owner to respond. Nothing as of yet.... read more

I chose Zen Windows and Brad based on meeting him in person at the time of the estimate as well as the positive reviews. During the job, Brad's team didn't show up as scheduled and and didn't complete the job. I called him and asked him why he walked off the job without notice after completing about 20% of the project, and all he would say is 'my guys wanted no part of the job.' I asked him about the written guarantee he provided on his initial estimate and got silence on the other end of the phone. Here is his promise that he didn't fulfill: Your Zen Windows Promise is attached. Prepared for you by Brad Alexander/Owner. It's not an estimate. It's a promise. A promise that it won't change when we come to measure or do the work. Very disappointed in the company and owner. read more

Three years ago I did extensive research looking for a company to replace five windows in our house. We eventually set up a meeting with Brad, the owner of Zen Windows who explained the advantages and disadvantages of the many options we had. Brad is very congenial and in no way placed any pressure on us, but rather encouraged us to check with other sellers. Eventually we decided to have Brad put in five new windows and after three years we were more than pleased with all aspects of our purchase. The best recommendation I can give for Zen Windows is to tell you that we have just this week bought 20 more windows that today Brad and his crew completed installing... which is to say that every window in our house plus a couple of doors are from Zen Windows. The best thing about Brad is that before starting the installation he promises to keep working with his customers until they are happy with all aspects of the work. In addition, he and his crew were exceptionally professional and respectful throughout our interaction. read more

Brad and his team did a awesome job on our windows and doors.There pricing was very responsible.The work they did was first class.I highly recommend them.And would use them in the future read more

From quote to installation Brad does nothing but inspire confidence and trust in not only his knowledge but the ability to do outstanding work. We installed a new sliding door that we found out, during the install, had quite a bit of subfloor damage. I assumed the door would have to wait now until we hired someone for that mess... Nope! He and his crew MAGNIFICENTLY fixed THAT damage, along with installing the door. He ENSURED the job was done correctly. I cannot say ENOUGH about Brad. It was nothing but a ZEN experience!!!! read more

Everything about this experience was positive. After spending several weeks researching replacement windows and learning more than I ever wanted to know about windows in the process, I found Zen Windows Nashville. Read all the excellent reviews, and filled out the request for an online quote from their website. The response was immediate, and communication continued that way throughout the entire process. The owner Brad Alexander came out to measure himself, offered me an exterior color to match the trim on the house, and fully explained the entire process, from measuring and ordering to delivery and installation. I ordered the Nirvana windows, the mid-level grade, and couldn't be happier. Everything Brad promised was delivered: on time, professionally, and to my complete satisfaction. While the other quotes were a little less, the difference was negligible given the quality of the windows, the TVA-certified installers, and the rebate/credit from my electric company for the certified installation. (After getting my quote/window info from Brad, I contacted the two other companies from whom I'd gotten quotes for some clarification on their offers and products, as I wanted to compare the actual windows/manufacturers. One failed to even respond, presumably once he realized I now had accurate information about quality windows and the installation process and knew he was hawking an inferior product/installation; the other told me my technical question referred to my HVAC unit. What??) People, with a home improvement project this large, and the safety/efficiency/beauty of your home at the center, make sure you are paying for a professional window and door company. The install of my 12 windows was slated to take two days, and Brad offered Saturday installation so I wouldn't have to miss two days of work. We set a tentative date, then Brad actually emailed and offered an earlier date if I wanted it! Had it not been for a prior commitment, I'd have jumped on it. When installation day came around, the guys arrived with the truck a little earlier than expected, which was fine with me; turns out they loaded the windows from the warehouse the night before to save some time, and I was glad they did! Brad came out to the house shortly after the installers arrived to check on everything and hung out for a bit to make sure everything was going well. How many companies have you worked with where the owner himself communicates with you, and is at the site the day of the job? You won't find this service and professionalism with a big box store. The installers, Jose and Manuel, were kind and professional. They worked like a well-oiled machine, and even though they had been expecting a third worker, the two men installed all 12 windows in a single day. Jose never hesitated to answer my questions, and both men were friendly yet unobtrusive, taking care to work around my animals (two dogs and several cats) without any concerns. They cleaned the windows and all the installation debris, made sure I knew how the windows worked, and made sure I was satisfied before loading up and leaving for the day. The windows are amazing, a true breath of fresh air, and the house looks great. Guess I had to go through the headache of the quotes from the other companies to realize what an absolute gem Zen windows is. Do your due diligence as a homeowner and get multiple quotes for window replacement, just make sure Zen Windows is one of the companies. After talking with Brad, you will feel much better about the entire process, and the owner will be right there to help with any questions. He's also taking care of contacting TVA for an inspection for the electric company credit. Really, really happy with the windows, company, and process. read more

The entire process from estimates and measuring to installation was a pleasant experience. The cost was reasonable and Brad and staff did a great job installing our windows. Would definitely recommend Zen Windows Nashville to friends and family. read more

I needed new windows to block out neighborhood noise. Brad listened to my concerns and helped me choose the right windows for my situation. A partial install was done yesterday and I wish I had just gone with the whole house right now. Not only are the windows beautiful but I believe they are going to help provide more peace and quiet in my home. Installers Juan and Ronnie were very polite and helpful and got the job done in a day. Will definitely be replacing the remaining windows in my home soon. read more

We love our new windows ! They arrived on time , did a very professional job and cleaned up any mess that was made . I highly recommend Zen Windows, if you are looking for a good quality window that is installed correctly then these are your guys ! read more

My experience with Brad and Zen Windows Nashville was above expectations. From start to finish Brad was attentive to all details and responded to all questions and issues promptly. The best of all is the quality of their product and installation. I researched for a month and a half and found the softlite windows recommended above all others. The price however was the lowest of the 4 quotes i solicited. Zen Windows installation crew was professional and gave a top quality install. I would recommend Zen Windows Nashville to anybody. read more

Brad and his crew were great. Installed 17 replacement windows in our townhome. Of all the companies I researched, Brad was the most complete in explaining the process and the needs I had. Highly recommend read more

Brad was transparent and upfront about all pricing and options, not pushy and sleezy like every other window company out there. His crew was fast and did a great job on everything. Great windows and a much lower price than all other competitors. read more

I was looking online for window replacements and Zen Windows popped up... I loved the idea that I could get a quote without having to go to a store, or have some sales guy come to my house. So, I sent in the initial request for info and within minutes the owner had replied. He had me fill out a short questionnaire -- that included measuring for approximate window sizes. I didn't have to worry about getting the sizes perfect, or what type of windows I wanted. There was even an on-line brochure I could choose from. I sent the questionnaire back, and literally within minutes-- I had my quote. I haven't decided whether or not I'm ready to bite the bullet financially and replace my old, leaky windows, but when I do, I know these guys will get top consideration. Their speed and professionalism gave me the confidence that they would do a great job... I hope their product is as good as their service :) read more

Brad was great to work with. From start to finish he was there the whole way. Windows look great and the metal capping he did made the windows look better. Brad was there during the whole installation to make sure everything went correctly and that we were satisfied with product. I love the sliding door with the blinds in between the glass. The sliding doors at the big box stores are terrible compared to this door. The sliding door is made similar to windows and have the same low-e glass as windows. The installation crew was great, they worked hard and made sure everything was exactly how I wanted. The metal bending they did for the capping was amazing. They even did my garage door frame where I had wood rot at bottom of frame. These windows and doors are some of the best available when come to u factor and most important air infiltration rating. Most window companies to not advertise their air infiltration ratings because they are so poor. read more