We had an excellent experience with Mid State Door & Window from start to finish. Drew was professional, courteous, and helpful throughout the entire process. Their pricing was very competitive, and there were no surprises along the way. The installation team did a fantastic job replacing our door. They arrived on time, worked efficiently, paid attention to every detail, and left everything clean when they were finished. We couldn't be happier with the results! read more

I rarely leave negative reviews, but after months of frustration, I feel others should know about my experience with Mid State Doors. We purchased two very expensive doors from them: a front storm door with sliding glass panels that open to a screen for fresh air, and a wrought iron security door. I was disappointed to discover that the security door requires a key to lock and unlock from both the inside and outside. While my husband may have ordered it that way, he is disabled and did not fully understand the safety implications. I tried explaining that this setup creates a serious concern for our family in the event of an emergency. Although I eventually accepted that situation, what happened next was even more disappointing. A part on our front screen door broke while it was still under warranty. What should have been a simple warranty repair turned into months of phone calls, office visits, and broken promises. Every time I called, I was told to speak with Bill. Later, I learned Bill only works on Fridays, yet I was repeatedly told he was "out of the office" or "at the bank." I never received clear communication or a sense that resolving my issue was a priority. I have over 20 years of customer service experience, and I know how important it is to keep your word. When customers spend their hard-earned money on premium products, they deserve prompt, respectful service after the sale. Instead, I felt like my warranty repair wasn't important because larger commercial accounts took priority. I explained that both of my children were coming home from the military and that our air conditioning had stopped working. I simply wanted the screen door repaired so we could let fresh air into our home. Despite explaining our circumstances several times, nothing seemed to move the process forward. As a business owner myself, I believe customer service doesn't end when the sale is complete. It's about treating people with respect, honoring your commitments, and standing behind the products you sell. Unfortunately, that was not my experience with Mid State Doors. The doors themselves may be quality products, but based on my experience, the after-sale customer service and warranty support have been extremely disappointing. read more

*poor communication, had to repeatedly call for updates *timeliness was an issue. I guess they were backed up but it took 6-8 weeks to get screens made *poor quality, the pull tabs on the bottom started to break almost immediately, I have to be extraordinarily careful with them. *the middle support pieces are falling out of at least one already *some of the screen is starting to tear already on a few screens (we do not have pets or kids) *the screens are showing wear quickly The only thing I like about this company is that they are local but would not recommend unfortunately read more

Easy to work with and offered very competitive pricing. I worked directly with Ethan and Dallin--both were friendly, communicative, and professional throughout the process. They were flexible and accommodating with my schedule, which made everything much easier. Highly recommend! read more

Inconsistent communication and unreliable pricing I went out of my way to confirm pricing with two Mid State reps, Ethan and Nik, before scheduling a visit - giving full details to avoid wasting anyone's time. Both assured me the range was accurate and wouldn't vary more than $50, even after seeing the window in person and taking the same measurements I'd already sent. Despite that, the final estimate came in about 30% higher, without explanation, and not even for the upgraded window we had discussed. When I asked about the increase, a third rep, Jeff, stepped in and said only that "the configurator" determined the price. It's now been 12 days with no reply from him to my polite follow-up. Disappointing experience and a waste of time given the lack of consistency and follow-through. read more

Great customer service! Ethan helped us through the entire ordering process and it went so smoothly. Mid State has great pricing and delivery services. 10/10 Recommend. read more

From showing options to meet our needs, to measuring and quoting (Jeff and Bill) to the installation of two custom sized storm doors (on a 1905 stone carriage house) by the great team of Joe, Zac and Alejandro, our purchase, product, communication and installation experience was great. We couldn't be happier with the product and service. Thanks guys! John and Kathleen read more

Awesome service. Great customer service. Said they would be here to replace 6 windows at 9:15 and showed up early. Keith and I forget the others name were awesome. Clean and friendly. Very good info and did not try to up sell or sell me stuff I did not need. Price was pretty fair. You get what you pay for. Just moved here d as bf now I know where to go for window work. Thanks so much. Even helped move a bookshelf from garage to upstairs. Give these two guys a bonus. read more

Needed them to look at door that is leaking. Provided a very knowledgeable response. Very responsive.

Had a "salesman" come to my house for a warranty claim for a window installed/fixed 4 years ago. The seal had broken and pushed the frame out a bit causing the window to not close all the way. The window ended up breaking due to trying to close so after measuring the "salesman" said they would get back to me with the price. I inquired about warranty in their work and the response was "no warranties for window breakage". But..but...the seal broke causing the breakage? He again said "no way". I did say I would not recommend them to anyone...which he said "I don't want your business anyway" and walked out, called their office, they said they would call me back.....never called. Went to Madison Glass, they are in the process of fixing the window but said "who worked on this window, it's all jacked up". Told him my story and they said "I wouldn't use them again"! So if you want "temporary windows" without a valid warranty....by all means call on Mid State Door & Window! read more

I brought them a screen for repair and a storm window that was bent. I expected to buy a new storm window but the lady asked if it would be ok if they fixed it. They were able to fix it and the cost to have them both done was very fair compared to taking it to your popular home improvement stores. It only took 2 days! I recommend- Thank you for making me look good - that honey do was a success !!! read more

Wow. I had old Windows that needed balancers. Rick figured out what i needed, found the rare suppliers, got the parts, and Bill put them in. If you have old windows that need fixing in Davidson County, call these guys. Fabulous! read more

This place is the best if you are looking for window replacement parts. I had searched the entire Nashville area for the parts I needed to repair my window. Everyone else just wanted to replace the window, these people found the parts I needed and ordered them. read more

Went to Mid State Door and Window looking for a new grille for our exterior door which had broken. The staff was friendly and helpful and knew exactly what I was looking for. The replacement grille came with a new window and ended up being cheaper than what the big box store wanted to charge me. They had the part in stock and I was in and out in 10 mins. Would highly recommend! read more

Several years ago, I looked for insulated storm windows, as I wanted to keep the original windows in my house, built in 1935. Now, pretty much anyone would know that nothing is, actually, square in such an old house. I decided to go with a local company - big mistake with this one. The salesperson came out to look at the house and the existing windows, told me that they would be insulated after after they installed the new storm windows. Well, the window opening weren't square, which I'm sure he knew. Got the storm windows replaced and there were gaps in everyone of them. I called to have them come back to caulk the windows and was told it would cost $25 per window - so much for insulating. So, all of my windows have cobwebs and insects that get in through the gaps in the storm windows. They also put white screws in my tan windows. I called to ask about that and was told they were out of the color of screws that matched the trim. I made a huge mistake by hiring this company. read more

My husband says I follow the "round circular theory of shopping." I basically scan a slew of stores for similar items to compare merchandise and prices before finally honing in on my purchase. It takes more time but my efforts usually pay off as they did recently when I was looking for replacement glass for a poster size picture. When I went to Michael's, they were going to charge $55 for the glass, which I balked at and started my shopping circle. After checking prices at three other places, I found that Mid State offered the best one -- $11 for the same size that Michael's was charging $55 for. Additionally, they came in lowest on a round table top glass piece I was also shopping. They wouldn't let me pre-order by phone, which was my only disappointment. However, they will cut the glass while I wait so I don't have to come back. read more

Mid-State Door & Windows sells exquisite door products, and they are high-quality in almost every respect--except one: customer service. I wanted to purchase a Provia storm door from Mid-State, but salesperson Marsha's rude attitude convinced me to buy the door elsewhere. I called on Friday (8/31/18) and asked if the installer could come out the following Tuesday (9/4) to measure the door. She said I would have to wait four (4) days for a call-back. I asked if she would please call him on his cell phone (on Friday) to see if he might have a Tuesday opening, but she refused. When I asked if she were the owner, she said no and her attitude became surly. I thanked her and hung up. But when I called back for the owner's email, she played the victim, claiming I "hung up on her." I asked her if the Owner (Rick Hudson) knows that she speaks rudely to customers, and things just got worse. The bottom line? I don't blame Owner Rick Hudson for rude service (unless he defends Marsha in a response to this review), but I planned to spend at least $1,000. What have I learned from Marsha at Mid-State Door & Window? The customer is always wrong, at least if you get on Marsha's wrong side. :( read more