Ordered windows in September, delivered in January. Promised a lifetime warranty in labor. One…read morewindow does not fit, stopped responding to calls.

From the owner: At Replacement Window Center, our mission is to provide the highest quality window and home…read moreimprovement services at affordable prices to the communities of Tennessee. Grounded in the principles of Faith, Family, and Community, we believe in treating every project with the same care and attention as if it were our own home. Guided by the principle "Serve as if you're serving your own family," our aim is to create and maintain long-lasting relationships with our clients, while contributing positively to the community that we call home. As a family-owned business, we are dedicated to continuous innovation, hand craftsmanship, and implementation of cutting-edge technology to ensure we remain at the forefront of the industry. We are proud to be the window into the soul of Tennessee's homes and promise to uphold the trust that our community has placed in us as we continue to serve, improve, and evolve.

We ordered our Windows in September 2020. They ordered the wrong size windows three times we…read morehaven't heard from them since October 2021. They made sure that we knew we weren't important they had bigger jobs to do. It's took a year just to put the felt in the windows initially installed. I could go on and on and on and it's been a year and a half don't let me get started on communication... I DO NOT recommend this Company to ANYONE!!!! Unless you have time to. Waste!!!! NOT A HAPPY CUSTOMER!!! at this point this company owes ME Money!!! For all the times I took off work for them to come to my house !!!!! Rant Over

I should have read the yelp reviews before I signed a $30,000 contract with these people. They took…read moreme for a down payment of $14,000 and now I hear they are out of business the salesman sold me on the windows and doors even though he knew the company was going out of business what a scumbag. This review will not mean a thing except getting something off my chest. Just a heads up the same salesman that I went to the office and seeing is now working for a new company called replacement windows Inc. out of the same office please be aware his name is Anthony Potts.

Buyer beware First the good…read more Price was good and the install crew was fast and highly competent Now the bad When making a follow up call to address the install of the trim and white marks on the black window frame we were told " you signed a contract " or to translate, screw you we don't have to do anything. We have asked for the work to be updated. We will post again our final experience, but we highly caution anyone doing business with this location of Window World to be very careful, and perhaps have a lawyer review before you sign anything.

Buyer beware. Their customer service may be one of the worst I have experiences. They sell a 100%…read morewarranty however you cannot have a professional window installer install them, you must use there outsourced contractors and then you may get a warranty. If you call in they will tell you they were installed wrong without coming out to inspect. If you request someone to come out you have to pay a service charge regardless of who's problem it is. I have had professional window inspector come out and review the installation to confirm he as well as two other custom home builders confirmed they were installed per manufacture specs. I wish I had checked customer reviews prior to my purchase. Unfortunately I own this but you need to do your home work if you even consider purchasing from Window World of Middle TN.

Had a couple cracked panes and couldn't find a replacement window anywhere. So glad I came across…read morethese guys. Came back few days later and it looked like new. They also helped me with replacing the tilt latches and replacing the balances which she had to order out of a catalog. Doesn't seem they up charged, either. Probably spent 1/3 the price even if there was a replacement window. Highly recommend!

Short version: My $355 glass replacement turned into an $1800 glass replacement…read more Long version: I am giving a two star review and not a one star review because the two women who work at the front desk were very polite and responsive. The delivery team of two men was also kind and professional however the glass maker was probably one of the rudest individuals I have ever encountered. I called All Star Glass to see what their typical wait time for replacing a piece of glass was and they notified me 24-48 hours. After reading the Google reviews it seemed that this was the norm for them. This was important to me because I dropped the glass off on a Monday and needed it by the latest Thursday because I had a flight out of Nashville at the end of the week. I also didn't want to not have a front window for my living room for the entire week especially when I was not there. No worries however because I was told it would be done Tuesday. After receiving no update on my glass, I called them back and was told it would be done the next day (Wednesday). After again receiving no update on Wednesday, I called again and was told it would be done Thursday. By the time Thursday rolled around I called back and was told it would be done Friday even though I made it clear early in the week that I had a flight to catch. When I called Thursday, the woman at the front desk handed the phone over to the glass maker who immediately started yelling and getting very angry, telling me that NO ONE told me the glass would be done in 24-48 hours (just read the other comments. This seems to be the norm) and that HE told me it would be done Friday (I would have never agreed to this in the first place considering I had a flight and wouldn't be able to get the glass on Friday). The glass maker continuously called me a liar, yelling at me, threatening to hang up and not make the glass, saying that no one told me 24-48 hours despite the fact that I was told MULTIPLE times that this is how long the order would take. I tried being cordial as I shared my frustrations of needing to now change my flight but the glass maker didn't care, continuing to throw personal jabs and calling me a liar, referring me to the worst customer he has ever dealt with. Every time I tried calming him down (because I really did need the glass) he continued throwing personal shots at me. Very unprofessional. $355 for glass and $1500 later for having to change flights at the last second, the glass is installed. I would strongly recommend that the owner of All Star Glass gets a new glass maker as the current one is not well.

Best pricing and value for top quality windows. Energy efficient and noise reducing, more quiet in…read morethe home now. Owner operated, they give the best price up front, no tricks or gimmicks.

From the owner: We are true factory direct, and offer upfront pricing!read more

Company did not fix my roofing issue. Please do not use this company! This is not a reputable…read morecompany that stands behind their work.

Mr. Roof Nashville are responsive and were quick to get the job done, but the positives end there…read more I had a section of roof that needed replacement and they installed completely mismatched shingles, then told me not to worry about it because the weather would eventually would even out the color between the new and older sections. They also claimed not to have a closer match, which is nonsense. They installed an entire roof in the matching color on another job I hired them for 18 months prior. They would not negotiate a new price, nor would they fix their obvious mistake. I was pleased the first time I hired them, but terribly disappointed on the second. I would not recommend them and would warn anyone thinking about hiring them to reconsider.

Best Choice Restoration did our window install and roof replacement. Anita and Richard are always…read moreeasy to work with and do great work with more than fair prices. I've recommended them multiple times in the past. They are always my go to when I need things done and done right.

Great prices, good service, in MY opinion, poor communication skills. Should keep In communication…read morewith the customer even if it's just to give a status update.

I would like to share our experience with "Renewal by Andersen of Nashville". After receiving a…read moreaggressive advertising we decided to give a try to their windows. Positives are quick response to our call. Sales part, measuring and installation were smooth. Nice people work there. Negatives are, after a small change how to pay the outstanding balance, lack of internal communication. You have to leave message with "call centar" and wait 24-48 hours that somebody will call you. What most likely doesn't happen. Then, a month later, we started receiving a multiple phone calls without any message left. I called to bring to their attention this issue without any help. Finally, I left message for the owner and never received a call back. Too soon to evaluate quality of product, but enough to raise a question how "Renewal by Andersen" response to customer inquiries. ******** This is a update to my original review. Within couple days I received DM from the Company. What's a very nice reaction. After exchanging couple messages I received a phone call from VP Operation. It was a very professional phone call and I had a opportunity to deliver to him my experience communicating during process of buying and mounting windows. I will update my star rating based on this experience. ******** Here is a paste response to Antonio M. Renewal by Andersen Social Media person.Antonio M. Thank you for the response. Yes, that's correct, I received a phone call from Sam Spires and I had a opportunity to express my concerns. It was a very professional conversation. I hope that my input will help that you improve internal organizational structure for better customer experience. My understanding is that I wasn't the only one who brought the same concerns. Thank you.

The response from the owner is a non-response and dodgy as to the facts I stated. Saying they are…read moresorry so many times in one response is, well, sorry. Again, I warn you to do your due diligence, seek quotes from multiple companies and do not give in to the high pressure sales tactics Renewal by Andersen employs. Back-handed "apologies" in the response speaks volumes as to the character of their "owner".

Excellent customer service and polite, professional staff. Prompt and deliver a quality product…read morewhen they say they will. Chris is a true professional and genuine honest person. A pleasure to do business with.

yeah found this place to cut a piece glass Jason very nice and helpful $28 and may be ready to day…read moreif not tomorrow for sure same piece at Nashville Glass $150 on 2nd ave and rudeness included for free

Stay away, Installed windows that did not have the features we were told and would not install the…read morecorrect windows or reduce the price to a fair one even though we were told there was a price match. Paid over $3000 more for 4 windows from them than form other sources, and that after thier buy on get one free discount. Don't sign and assume they will honor that price match.

From the owner: Deferred Payments & No Interest for 24 Months | Over 1 Million Windows Installed | Highly Skilled…read moreTechnicians