I wish I didn't have to write this review: we had a great experience with the company a couple…read moreyears ago (so great that I served as a reference for them!), so when we needed help with a substantial primary bathroom renovation, they were our first call. Unfortunately, our experience this time around was terrible -- I cannot in good faith recommend them anymore. Giving two stars (rather than one) because the work quality was very good. Subs did a great job, were friendly and cleaned up after themselves. In the end, we didn't go over budget. But we paid a lot of money and experienced a lot of unnecessary delay and drama. In short, our project was a victim of poor communication and lack of ownership taking responsibility. We went through four project managers: the first went MIA on us, delaying the demo start by 6 weeks; the second hadn't read any of the project briefing and let us to believe none of our materials had been ordered; the third was too busy with other projects to make ours a priority; and the fourth was brand new, didn't really know what he was doing, and wasn't getting the oversight he needed from leadership. To the company's credit, they didn't end up charging us for project management--as we'd been doing a big portion of it ourselves. Ultimately, a project that should've taken 8-10 weeks took 16 weeks (and that's after the 6-week-delayed start). The thing that was most frustrating was that while Dan was fairly responsive to our outreach when things were regularly going wrong, he was also regularly pretty dismissive of our concerns and didn't take responsibility for all of the mistakes and screw-ups that were the result of his team's failings--failing to read the brief; failing to install underfloor heating and electrical that was in the brief, resulting in ripping up tile that had just been laid; failing to inspect goods on arrival so that they could be replaced when broken without delaying the project; failing to tell us about budget implications of design choices, etc. Dan will say I was mad when things went wrong, and that some of those things were out of their control. Yes, I was mad. But mostly I was disappointed that I trusted this company, and they took advantage of that trust.

Dan was fabulous! Was he the lowest bid? No. But the expertise and guidance that he provided me…read moreafter my whole home renovation was abandoned by another contractor was invaluable. My project manager, Jake, was a joy to work with. He was always responsive.

Ryan came quickly when I had a leak under the sink. I was…read more600 miles away and needed this fixed for my tenant. I so appreciated his professionalism and promptness.

Responded right away, showed up on time, very professional, polite and pleasant to work with , glad…read moreto have found them . Will definitely call them again .

Joe was prompt and communicated well before the work started so he had everything he needed…read more Joe and his Partner worked efficiently, cleanly and did the work as promised. His final bill,came in at exactly what he estimated. Joe was everything I look for in an electrician. I plan on using him again and I plan on recommending him to all my neighbors

Awesome service and extremely flexible. Easy to communicate via text or phone and creative in…read morecoming up with solutions to problems. Really awesome support with the project we had. We'll keep working with Arrow Home Improvement for our other upcoming projects. Thanks so much!

Their experience and dedication to service are easy to recognize as soon as I made that initial…read morephone call. Brandon explained everything that was happening in my crawl space and gave us a simple plan for repairs that was executed perfectly by the team. They even helped me figure out a payment plan and offered the best price - plus they're family owned and stand behind their work. I feel great about my decision - no remorse here!

Helitech was great! Brandon was able to provide a great solution to our crawl space issues. Excited…read moreto have a dry space!!

Aaron arrived within the scheduled appointment time. He was pleasant and professional…read more He installed a Ring doorbell and camera. He completed task in a reasonable amount of time. I would definitely recommend him for your handyman needs!

Kevin and Stefan were amazing! They came early and did great work. Will call again if I need…read moreanything!

Doug was so wonderful to work with! He did several handy projects for us and always communicated…read morewell, was on time, brought everything he needed to complete the job and prices are very reasonable. He does great work and we will for sure use him again soon!

Most of the guys you find on here are good at one thing or another, but this guy is Master of ALL…read moretrades! Seriously, he came to install some big rather complex TV systems and ended up helping with an electrical issue and a toilet replacement as well...all done with excellence, on time and with a smile. Rare find this Doug:)

Very professional and found and corrected problems that other people did not- got the job done…read morequickly! Colton and Noah were great and the crews were fast and hard-working and very pleasant!

They gave me a decent price. I'm especially appreciative they honored my original quoted price even…read morethough I didn't end up paying the deposit and starting the job til about 6 mo's later. The install crew was great; the foremen was patient and positive the whole time and answered my questions. Marc, my sales rep [who did my original quote] went above and beyond his job description getting me answers & coordinating things when others in the company would not return my texts/calls/emails. He and Tony were patient with my caution and all my questions during the process. Marc was proactive sending my Certificate of Completion and even came out on the first day of the job (the Fri. after Thanksgiving) to touch base with me. Definitely recommended. --12/28/25 (Nashville home, not NY)

Zack and his guys built a stairway in my two story backyard. It is solidly built, aesthetically…read morepleasing, and fun to walk up and down. He put solar lights on the posts as a finishing touch. I'm so pleased! I have included day and night photos!!!

Zach did and his crew did an amazing job. Fast, affordable and professional. I highly recommend.read more