I'm a builder/developer and these guys are my go-to window supplier. I also use them for my own…read morehouse. Super knowledgeable, super helpful, and always easy to work with. These guys are great and I cannot recommend them enough!

I rarely leave negative reviews, but after months of frustration, I feel others should know about…read moremy experience with Mid State Doors. We purchased two very expensive doors from them: a front storm door with sliding glass panels that open to a screen for fresh air, and a wrought iron security door. I was disappointed to discover that the security door requires a key to lock and unlock from both the inside and outside. While my husband may have ordered it that way, he is disabled and did not fully understand the safety implications. I tried explaining that this setup creates a serious concern for our family in the event of an emergency. Although I eventually accepted that situation, what happened next was even more disappointing. A part on our front screen door broke while it was still under warranty. What should have been a simple warranty repair turned into months of phone calls, office visits, and broken promises. Every time I called, I was told to speak with Bill. Later, I learned Bill only works on Fridays, yet I was repeatedly told he was "out of the office" or "at the bank." I never received clear communication or a sense that resolving my issue was a priority. I have over 20 years of customer service experience, and I know how important it is to keep your word. When customers spend their hard-earned money on premium products, they deserve prompt, respectful service after the sale. Instead, I felt like my warranty repair wasn't important because larger commercial accounts took priority. I explained that both of my children were coming home from the military and that our air conditioning had stopped working. I simply wanted the screen door repaired so we could let fresh air into our home. Despite explaining our circumstances several times, nothing seemed to move the process forward. As a business owner myself, I believe customer service doesn't end when the sale is complete. It's about treating people with respect, honoring your commitments, and standing behind the products you sell. Unfortunately, that was not my experience with Mid State Doors. The doors themselves may be quality products, but based on my experience, the after-sale customer service and warranty support have been extremely disappointing.

Glen and Seth were our builders and did a phenomenal job in taking down our old deck and…read moreconstructing our new one. They were prompt in showing up each morning, cleaned up the work site and very meticulous about the construction. I feel the deck is very well built and will be an area full of fun for years!

Believe the reviews, folks, at least for the Nashville, TN division. We paid just over $10,000 as a…read moredeposit in early November 2022 to reside our 2 story detached garage with HardiBoard. We weren't concerned with the cost; just that it was done right. The sales rep - John Hinely - said all the right things typical of a sales pitch, but we were already going to move forward as our current home is all brick with Hardi accents. We wanted the old detached garage to flow well and vinyl was never an option. Our house was a tear-down/rebuild but we decided to keep the existing detached garage since lumber costs are still so high. Our job was supposed to be done January 2023 but February came and ZERO communication from Durante. I called customer service around 2/20/23 and got a call from Sean on 2/21/23 stating that my job was delayed because of product availability from the supplier, but they should be able to get to me at the end of March or early April. On April 8, 2023, I attended the Nashville Home Show where Durante had a booth. I asked the sales rep there if he could help me out with some info on our job, and he said he was good friends with the owner's son and would see what he could do, but not to expect anything until the following Monday. This young man made the effort to go ahead and reach out to the team then tracked me down at the show to let me know and I was impressed! Sure enough, Sean called the following week to let me know my job would be starting the next week. FINALLY! Except the next week rolled around and NADA. No siding, no installers, no nothing. Most importantly, no communication. I called Durante again this morning to ask about the job, and requested that someone other than Sean call since he has now lied to us more than once. Someone I later understood to be a 'William' called back a bit later and sung the same story we always hear - oh your siding *just* came in and we were *just* about to schedule your job... You know the routine. BUT 'William' said the octagon gable vents we ordered in NOVEMBER 2022 weren't there and it was gonna be another 2 weeks before they would arrive. That he had gone to great lengths to call other suppliers in the area - ones they don't even deal with - to see if they could move forward but he had no luck. He said this like he was doing us a favor. Mkay. So, since my siding was allegedly there, I asked William to send me a picture of my siding that was there waiting on the vents. He balked and said they they don't have the siding - it comes from the supplier directly to the job site. Ok then, call the supplier and ask them to take a pic of my materials and send it to me. William didn't like that, I guess. He kept blaming the supplier for the delay and when I said I didn't care whose fault it was, that we purchased the siding and install job from Durante - NOT the supplier, he got big mad and said he wasn't gonna be talked over (and I interpreted that to mean 'by a woman' based on my interaction with Sean at the pre-job visit - misogyny is a real thing, ladies) and hung up on me. Guess he forgot to put on his big boy pants this morning. Way to represent, 'William'!!! So now I'm waiting on a call from a 'Scott' to see how this can get resolved since we're locked into a contract. Since I have absolutely **ZERO** faith this Hardie job will be installed correctly by this Nashville outfit, I will hire a home inspector or two to do nothing but stand outside and inspect every single board and piece of shingle that goes up on my garage to ensure all the flashing is installed to absolute spec as set forth by James Hardie. I also don't trust Durante at this point to honor any warranty since the head of the Nashville office is such a snowflake he can't take honest criticism from a woman, so it's gonna be installed absolutely, 100%. BUYER BEWARE when getting a quote from Durante. They sought me out after I filled out a questionnaire about Hardi installers in Nashville and I think I now know why. They also participate in high pressure sales tactics to get you to buy that day WITH a 30% deposit likely because they need the up front cash flow, even though they tell you it's to secure your place on their install calendar. That worked out well, now didn't it.

I've worked with Sterling since the late 80's and installed a few hundred windows. He was always…read morecourteous and professional. I got great windows and service. Good advice and made a good friend as well. Highly recommended. Can't go wrong here

I'm reporting for a friend who was incredibly pleased with their service and professionalism, and…read morethe speed with which they finished replacing three of her windows.

ordered a window from here for a client and he got in not on time but SUPER EARLY AND cost…read moreefficient! Great customer service will be back

I have little to no experience with glass and needed a piece cut. I called Hendersonville Glass &…read moreMirror, and they were quick to give me an estimate and friendly over the phone. I went to the location the next day to purchase the glass and was pleased with the quick service and price. I threw a variety of different questions and problems their way and they were very respectful and kind despite my ignorance. After taking it home, I ended up needing it cut an extra 1/4", so I took it back and they cut it to size free of charge. Could not recommend this business more.

TruVista has replace all the windows and some of the doors to our home. Also put new windows in our…read moresunroom which is now our favorite room. They gave us ideas, worked with other service providers, and delivered precisely what they said they would. I can say that what we've invested in our windows has been the best money for value we've ever spent on our home.

I had a broken window in my home and they replaced the glass within a week. Great customer service…read moreand will definitely return if we ever have another broken window!

Top notch local business. Good customer service high quality product! I had an issue with a double…read morecharge and they graciously took care of it.

I had Shower Doors of Nashville install, well, a shower door. The price seemed high ($1800 for a…read more60" wide shower - fixed pane on one side and door on the other), but the other estimates I got were similar. The quality was nice, and it was installed quickly (less than 2 weeks from the measure). I would use them again!

Wow. What a great company! John of "shower doors" showed up for a shower door issue, diagnosed the…read moreproblem quickly and accurately. He then talked about options from easiest and least expensive to replacement costs, and then took care of the issue immediately. He is friendly, experienced, and the two things a customer looks for? competency and fairness in cost? Off the charts in both categories, and as shared, good people skills. Couldn't ask for more, and couldn't more highly recommend. If I could submit ten stars I'd give it. In a day and era when competency and fairness in pricing are not only never guaranteed but seem quite rate, these folk excel!

Fantastic service. Pricing was unbeatable and staff was very knowledgeable and friendly. Our…read moreinstaller, Zsa Zsa was on time, polite, and a very enjoyable larger than life personality. Would highly recommend John and the guys down at BBC. Doug Franklin TN

Brentwood Blinds has poor customer service and does not stand behind their product. After they cash…read moreyour check, they want another check or they will never return. My issue was with replacement of plastic pulls- I hope no one out there has an actual structural or mechanical issue with shades installed by Brentwood Blinds! This company installed blinds in our bedroom. I ordered, chose fabric, and they installed fabric roman blinds. The whole point was to make our bedroom dark (south and west exposure), because I can't sleep with light in the room, which of course I made clear to them The blinds are beautiful, and the installation process was fine, but there are gaps all the way around all the windows. I called to ask about it (they installed during the day...) and they told me it's unavoidable because of the size of the window and the fabric I chose. COULD THEY NOT HAVE TOLD ME THAT WHEN I WAS MAKING MY SELECTION??? But no, they didn't mention it before they installed, which IMO means they knew it would happen and didn't tell me, or were making excuses. *Note the gap at the top in the photo!! So I have had to live with the semi-darkened room even tough I paid for Hunter Douglas blackouts. Fast forward 2 years, and the pulls start breaking, so my husband calls to ask for replacement pulls since they are Hunter Douglas and under warranty. Yes, the pulls are free from Hunter Douglas, but you have to pay for a service call on your almost $5000.00 shades because Hunter Douglas supplies free replacements (we called and they sent them) but we need more cash. 3 stars for the fact that they did deliver HD blinds, which they didn't make, but the actual installation of the blinds they should have told me not to get was fine. In fact, going up and changing it to 2 because good installation is not enough. We all pay up for service! I can get Hunter Douglas at Home Depot! I think.... So, I now need blinds in my kitchen because there are new owners next door, and I will go with Classic Blinds, a well respected shop here in the Nashville area. BTW: when we called Hunter Douglas and told them we needed new pulls and our local dealer wanted to charge *well over* $100.00 (pushing 200$) for "coming out to take a look" before replacement, Hunter Douglas said that was ridiculous and sent us replacements direct. Brentwood blinds has poor customer service and does not stand behind their product.