We recently had our all of our windows (27) and a couple of doors installed in our home from…read morePrecision Windows and Doors. I normally do not write reviews because typically the service and product are what is expected. However, in this transaction I felt compelled to write a review. From the start Precision was great to work with, they provided a competitive quote that was on time and worked within my budget. They were up front and communicative about lead time and installation schedule. The most impressive was the pride they took in their work, true professionalism and craftsmanship. We couldn't be happier with the result.

DON'T MAKE OUR MISTAKE. Around 4-5 years ago we had Precision Windows and Doors provide us a quote…read morefor replacing our windows. We also received quotes from other window companies in the area. We decided to not go with precision purely based on price at the time. Well.... After an absolute 4 year nightmare dealing with the "cheaper" window company who did a complete botched job that resulted in repeatedly failing window seals, cracked glass panes, broken balances, water leaking through the windows and horrendous customer service, we called Precision back out. They confirmed that not only the windows were of very low grade, they were installed incorrectly. Although it is a very hard financial pill to swallow, we decided to have Precision replace all of our windows all over again. What a complete difference!!! These windows are absolutely amazing. Patrick's relentless pursuit for perfection and attention to every detail was just mind blowing. The fact that Patrick the owner was onsite and handled the complete job himself spoke volumes. He is very proud of the service he provides and it shows with his work. From the artisan-like trim work to the extra steps to insure our home was taken care of, the entire experience working with Precision has been exceptional. I'm a very difficult customer to please, as I am also a business owner and hold myself and the service I provide to a challenging high standard. We were so thrilled we had Patrick come back and replace all of our front porch columns and railings to match the maintenance free appeal we had achieved with our windows. Please save yourself the grief and regret we have experienced and MAKE THE RIGHT DECISION, CALL PRECISION!!

Glen and Seth were our builders and did a phenomenal job in taking down our old deck and…read moreconstructing our new one. They were prompt in showing up each morning, cleaned up the work site and very meticulous about the construction. I feel the deck is very well built and will be an area full of fun for years!

Believe the reviews, folks, at least for the Nashville, TN division. We paid just over $10,000 as a…read moredeposit in early November 2022 to reside our 2 story detached garage with HardiBoard. We weren't concerned with the cost; just that it was done right. The sales rep - John Hinely - said all the right things typical of a sales pitch, but we were already going to move forward as our current home is all brick with Hardi accents. We wanted the old detached garage to flow well and vinyl was never an option. Our house was a tear-down/rebuild but we decided to keep the existing detached garage since lumber costs are still so high. Our job was supposed to be done January 2023 but February came and ZERO communication from Durante. I called customer service around 2/20/23 and got a call from Sean on 2/21/23 stating that my job was delayed because of product availability from the supplier, but they should be able to get to me at the end of March or early April. On April 8, 2023, I attended the Nashville Home Show where Durante had a booth. I asked the sales rep there if he could help me out with some info on our job, and he said he was good friends with the owner's son and would see what he could do, but not to expect anything until the following Monday. This young man made the effort to go ahead and reach out to the team then tracked me down at the show to let me know and I was impressed! Sure enough, Sean called the following week to let me know my job would be starting the next week. FINALLY! Except the next week rolled around and NADA. No siding, no installers, no nothing. Most importantly, no communication. I called Durante again this morning to ask about the job, and requested that someone other than Sean call since he has now lied to us more than once. Someone I later understood to be a 'William' called back a bit later and sung the same story we always hear - oh your siding *just* came in and we were *just* about to schedule your job... You know the routine. BUT 'William' said the octagon gable vents we ordered in NOVEMBER 2022 weren't there and it was gonna be another 2 weeks before they would arrive. That he had gone to great lengths to call other suppliers in the area - ones they don't even deal with - to see if they could move forward but he had no luck. He said this like he was doing us a favor. Mkay. So, since my siding was allegedly there, I asked William to send me a picture of my siding that was there waiting on the vents. He balked and said they they don't have the siding - it comes from the supplier directly to the job site. Ok then, call the supplier and ask them to take a pic of my materials and send it to me. William didn't like that, I guess. He kept blaming the supplier for the delay and when I said I didn't care whose fault it was, that we purchased the siding and install job from Durante - NOT the supplier, he got big mad and said he wasn't gonna be talked over (and I interpreted that to mean 'by a woman' based on my interaction with Sean at the pre-job visit - misogyny is a real thing, ladies) and hung up on me. Guess he forgot to put on his big boy pants this morning. Way to represent, 'William'!!! So now I'm waiting on a call from a 'Scott' to see how this can get resolved since we're locked into a contract. Since I have absolutely **ZERO** faith this Hardie job will be installed correctly by this Nashville outfit, I will hire a home inspector or two to do nothing but stand outside and inspect every single board and piece of shingle that goes up on my garage to ensure all the flashing is installed to absolute spec as set forth by James Hardie. I also don't trust Durante at this point to honor any warranty since the head of the Nashville office is such a snowflake he can't take honest criticism from a woman, so it's gonna be installed absolutely, 100%. BUYER BEWARE when getting a quote from Durante. They sought me out after I filled out a questionnaire about Hardi installers in Nashville and I think I now know why. They also participate in high pressure sales tactics to get you to buy that day WITH a 30% deposit likely because they need the up front cash flow, even though they tell you it's to secure your place on their install calendar. That worked out well, now didn't it.

Had a couple cracked panes and couldn't find a replacement window anywhere. So glad I came across…read morethese guys. Came back few days later and it looked like new. They also helped me with replacing the tilt latches and replacing the balances which she had to order out of a catalog. Doesn't seem they up charged, either. Probably spent 1/3 the price even if there was a replacement window. Highly recommend!

Short version: My $355 glass replacement turned into an $1800 glass replacement…read more Long version: I am giving a two star review and not a one star review because the two women who work at the front desk were very polite and responsive. The delivery team of two men was also kind and professional however the glass maker was probably one of the rudest individuals I have ever encountered. I called All Star Glass to see what their typical wait time for replacing a piece of glass was and they notified me 24-48 hours. After reading the Google reviews it seemed that this was the norm for them. This was important to me because I dropped the glass off on a Monday and needed it by the latest Thursday because I had a flight out of Nashville at the end of the week. I also didn't want to not have a front window for my living room for the entire week especially when I was not there. No worries however because I was told it would be done Tuesday. After receiving no update on my glass, I called them back and was told it would be done the next day (Wednesday). After again receiving no update on Wednesday, I called again and was told it would be done Thursday. By the time Thursday rolled around I called back and was told it would be done Friday even though I made it clear early in the week that I had a flight to catch. When I called Thursday, the woman at the front desk handed the phone over to the glass maker who immediately started yelling and getting very angry, telling me that NO ONE told me the glass would be done in 24-48 hours (just read the other comments. This seems to be the norm) and that HE told me it would be done Friday (I would have never agreed to this in the first place considering I had a flight and wouldn't be able to get the glass on Friday). The glass maker continuously called me a liar, yelling at me, threatening to hang up and not make the glass, saying that no one told me 24-48 hours despite the fact that I was told MULTIPLE times that this is how long the order would take. I tried being cordial as I shared my frustrations of needing to now change my flight but the glass maker didn't care, continuing to throw personal jabs and calling me a liar, referring me to the worst customer he has ever dealt with. Every time I tried calming him down (because I really did need the glass) he continued throwing personal shots at me. Very unprofessional. $355 for glass and $1500 later for having to change flights at the last second, the glass is installed. I would strongly recommend that the owner of All Star Glass gets a new glass maker as the current one is not well.

Shane, Dale, JT, and Jesse did a great job of replacing my windows. They were on time, they came…read moreprepared and they completed the job on time. They were polite and helpful. They cleaned up after themselves too. It was a good experience and I am happy with my new windows. Ted Tolen and Katie were reasonable people to work with as far as providing advice and scenario estimates. I will recommend them for window replacement and service to my clients and to my friends.

Shane and Dale,we're very professional and they introduced themselves to me.They came prepare to do…read morea job. Their expertise was way over the top and exceeded everything I could have ever imagined. No mess to clean up. Praying that God continues to bless them. My house is now a home. Thanks guys you were a blessing. To your company you have some excellent guys on your hands. Thanks so very much.Hallie Bills ( Mr.Andrew Henderson)

I had a broken window in my home and they replaced the glass within a week. Great customer service…read moreand will definitely return if we ever have another broken window!

Top notch local business. Good customer service high quality product! I had an issue with a double…read morecharge and they graciously took care of it.

Honest and reliable. The owner was prompt in giving me a quote, he was fair, and he installs…read morehigh-quality windows. He uses highly experienced installation crews who are trustworthy. I am so thankful to have found this company and will use them in the future for roofing and gutters. It's nice to have a company I can trust. I cannot say enough good about Tim and his company!

We had Davidson Home Improvement to replace our roof and gutters and gutter guards. These workers…read morewere prompt and very efficient in their installation and clean up around our property. The prices were great. Nice to work with local folks! We would highly recommend that you talk with them before you do your next project!

ordered a window from here for a client and he got in not on time but SUPER EARLY AND cost…read moreefficient! Great customer service will be back

I have little to no experience with glass and needed a piece cut. I called Hendersonville Glass &…read moreMirror, and they were quick to give me an estimate and friendly over the phone. I went to the location the next day to purchase the glass and was pleased with the quick service and price. I threw a variety of different questions and problems their way and they were very respectful and kind despite my ignorance. After taking it home, I ended up needing it cut an extra 1/4", so I took it back and they cut it to size free of charge. Could not recommend this business more.

I'm a builder/developer and these guys are my go-to window supplier. I also use them for my own…read morehouse. Super knowledgeable, super helpful, and always easy to work with. These guys are great and I cannot recommend them enough!

I rarely leave negative reviews, but after months of frustration, I feel others should know about…read moremy experience with Mid State Doors. We purchased two very expensive doors from them: a front storm door with sliding glass panels that open to a screen for fresh air, and a wrought iron security door. I was disappointed to discover that the security door requires a key to lock and unlock from both the inside and outside. While my husband may have ordered it that way, he is disabled and did not fully understand the safety implications. I tried explaining that this setup creates a serious concern for our family in the event of an emergency. Although I eventually accepted that situation, what happened next was even more disappointing. A part on our front screen door broke while it was still under warranty. What should have been a simple warranty repair turned into months of phone calls, office visits, and broken promises. Every time I called, I was told to speak with Bill. Later, I learned Bill only works on Fridays, yet I was repeatedly told he was "out of the office" or "at the bank." I never received clear communication or a sense that resolving my issue was a priority. I have over 20 years of customer service experience, and I know how important it is to keep your word. When customers spend their hard-earned money on premium products, they deserve prompt, respectful service after the sale. Instead, I felt like my warranty repair wasn't important because larger commercial accounts took priority. I explained that both of my children were coming home from the military and that our air conditioning had stopped working. I simply wanted the screen door repaired so we could let fresh air into our home. Despite explaining our circumstances several times, nothing seemed to move the process forward. As a business owner myself, I believe customer service doesn't end when the sale is complete. It's about treating people with respect, honoring your commitments, and standing behind the products you sell. Unfortunately, that was not my experience with Mid State Doors. The doors themselves may be quality products, but based on my experience, the after-sale customer service and warranty support have been extremely disappointing.