I cannot recommend that anyone use Zen Windows of Nashville based on my experience. This project…read morehas finally completed and we are happy with the windows, but the company is very unprofessional and cost me a lot of time due to no/poor communication. Brad refused to respond to direct questions multiple times in email and we had multiple other communication problems including no call / no show on scheduled dates. The windows took over 120 days to arrive after measurements. On day one of the scheduled install the installers (two man team) arrived without the new windows and stated they had no plans to work that day. A "two day install" turned into twelve days in November 2025, although only seven days with installers on-site as the other five days were no call / no shows. The install project stretched from early November 2025 into mid-March 2026 due to an incorrectly sized plus broken window. These last two items were finally installed in mid-March 2026, again with communication and scheduling issues (no call / no show, and then an unscheduled arrival that disrupted personal plans one evening). I understand jobs can take longer than expected or other scheduling conflicts arise but those should be clearly communicated to the customer(s). Instead family plans were disrupted multiple times, work hours were lost, and no apology or explanation were given. The windows are finally complete and look great but the overall headache was not worth the cost.

Brad said my replacement door came in a month ago. Still waiting to hear from him. What a shitty…read morebusiness

This company is incredible. The service was the best I have…read moreexperienced. They are efficient and very communicative of the services being provided and when that service would be done. I cannot recommend them highly enough. I feel very confident your experience will be the same.

I've worked with Sterling since the late 80's and installed a few hundred windows. He was always…read morecourteous and professional. I got great windows and service. Good advice and made a good friend as well. Highly recommended. Can't go wrong here

We had an excellent experience with Mid State Door & Window from start to finish. Drew was…read moreprofessional, courteous, and helpful throughout the entire process. Their pricing was very competitive, and there were no surprises along the way. The installation team did a fantastic job replacing our door. They arrived on time, worked efficiently, paid attention to every detail, and left everything clean when they were finished. We couldn't be happier with the results!

I rarely leave negative reviews, but after months of frustration, I feel others should know about…read moremy experience with Mid State Doors. We purchased two very expensive doors from them: a front storm door with sliding glass panels that open to a screen for fresh air, and a wrought iron security door. I was disappointed to discover that the security door requires a key to lock and unlock from both the inside and outside. While my husband may have ordered it that way, he is disabled and did not fully understand the safety implications. I tried explaining that this setup creates a serious concern for our family in the event of an emergency. Although I eventually accepted that situation, what happened next was even more disappointing. A part on our front screen door broke while it was still under warranty. What should have been a simple warranty repair turned into months of phone calls, office visits, and broken promises. Every time I called, I was told to speak with Bill. Later, I learned Bill only works on Fridays, yet I was repeatedly told he was "out of the office" or "at the bank." I never received clear communication or a sense that resolving my issue was a priority. I have over 20 years of customer service experience, and I know how important it is to keep your word. When customers spend their hard-earned money on premium products, they deserve prompt, respectful service after the sale. Instead, I felt like my warranty repair wasn't important because larger commercial accounts took priority. I explained that both of my children were coming home from the military and that our air conditioning had stopped working. I simply wanted the screen door repaired so we could let fresh air into our home. Despite explaining our circumstances several times, nothing seemed to move the process forward. As a business owner myself, I believe customer service doesn't end when the sale is complete. It's about treating people with respect, honoring your commitments, and standing behind the products you sell. Unfortunately, that was not my experience with Mid State Doors. The doors themselves may be quality products, but based on my experience, the after-sale customer service and warranty support have been extremely disappointing.

Had a couple cracked panes and couldn't find a replacement window anywhere. So glad I came across…read morethese guys. Came back few days later and it looked like new. They also helped me with replacing the tilt latches and replacing the balances which she had to order out of a catalog. Doesn't seem they up charged, either. Probably spent 1/3 the price even if there was a replacement window. Highly recommend!

Short version: My $355 glass replacement turned into an $1800 glass replacement…read more Long version: I am giving a two star review and not a one star review because the two women who work at the front desk were very polite and responsive. The delivery team of two men was also kind and professional however the glass maker was probably one of the rudest individuals I have ever encountered. I called All Star Glass to see what their typical wait time for replacing a piece of glass was and they notified me 24-48 hours. After reading the Google reviews it seemed that this was the norm for them. This was important to me because I dropped the glass off on a Monday and needed it by the latest Thursday because I had a flight out of Nashville at the end of the week. I also didn't want to not have a front window for my living room for the entire week especially when I was not there. No worries however because I was told it would be done Tuesday. After receiving no update on my glass, I called them back and was told it would be done the next day (Wednesday). After again receiving no update on Wednesday, I called again and was told it would be done Thursday. By the time Thursday rolled around I called back and was told it would be done Friday even though I made it clear early in the week that I had a flight to catch. When I called Thursday, the woman at the front desk handed the phone over to the glass maker who immediately started yelling and getting very angry, telling me that NO ONE told me the glass would be done in 24-48 hours (just read the other comments. This seems to be the norm) and that HE told me it would be done Friday (I would have never agreed to this in the first place considering I had a flight and wouldn't be able to get the glass on Friday). The glass maker continuously called me a liar, yelling at me, threatening to hang up and not make the glass, saying that no one told me 24-48 hours despite the fact that I was told MULTIPLE times that this is how long the order would take. I tried being cordial as I shared my frustrations of needing to now change my flight but the glass maker didn't care, continuing to throw personal jabs and calling me a liar, referring me to the worst customer he has ever dealt with. Every time I tried calming him down (because I really did need the glass) he continued throwing personal shots at me. Very unprofessional. $355 for glass and $1500 later for having to change flights at the last second, the glass is installed. I would strongly recommend that the owner of All Star Glass gets a new glass maker as the current one is not well.

I wish I didn't have to write this review: we had a great experience with the company a couple…read moreyears ago (so great that I served as a reference for them!), so when we needed help with a substantial primary bathroom renovation, they were our first call. Unfortunately, our experience this time around was terrible -- I cannot in good faith recommend them anymore. Giving two stars (rather than one) because the work quality was very good. Subs did a great job, were friendly and cleaned up after themselves. In the end, we didn't go over budget. But we paid a lot of money and experienced a lot of unnecessary delay and drama. In short, our project was a victim of poor communication and lack of ownership taking responsibility. We went through four project managers: the first went MIA on us, delaying the demo start by 6 weeks; the second hadn't read any of the project briefing and let us to believe none of our materials had been ordered; the third was too busy with other projects to make ours a priority; and the fourth was brand new, didn't really know what he was doing, and wasn't getting the oversight he needed from leadership. To the company's credit, they didn't end up charging us for project management--as we'd been doing a big portion of it ourselves. Ultimately, a project that should've taken 8-10 weeks took 16 weeks (and that's after the 6-week-delayed start). The thing that was most frustrating was that while Dan was fairly responsive to our outreach when things were regularly going wrong, he was also regularly pretty dismissive of our concerns and didn't take responsibility for all of the mistakes and screw-ups that were the result of his team's failings--failing to read the brief; failing to install underfloor heating and electrical that was in the brief, resulting in ripping up tile that had just been laid; failing to inspect goods on arrival so that they could be replaced when broken without delaying the project; failing to tell us about budget implications of design choices, etc. Dan will say I was mad when things went wrong, and that some of those things were out of their control. Yes, I was mad. But mostly I was disappointed that I trusted this company, and they took advantage of that trust.

Dan was fabulous! Was he the lowest bid? No. But the expertise and guidance that he provided me…read moreafter my whole home renovation was abandoned by another contractor was invaluable. My project manager, Jake, was a joy to work with. He was always responsive.

Armando "senior" was very helpful and knowledgeable. This company is blessed to have him…read more Definitely recommend this company!

If I could leave fewer stars I would. We hired ascension general contractors for a full remodel on…read moreour home. They finished in April of 2024. We had some issues with lazy decision making without our consent. Those were handled according during renovations so that's fine. However, we are just over 2 years living in our home and we already have to hire a roofer because of how awful the job was. We have multiple leaks. Ascension came out less than a month ago and they claimed the roof was fine and have refused to fix their mistake which is why I'm now here. If you want someone to do the job right the first time, go somewhere else.

Top notch local business. Good customer service high quality product! I had an issue with a double…read morecharge and they graciously took care of it.

After wasting a good chunk of my time at Lowe's trying to get my window fixed, the "window pro"…read morefinally did something good by referring me to Russell's Glass & Mirror. I guess he wasn't completely worthless. Two panes of glass had been shattered on my bottom bedroom window sill, and I brought in the entire piece to Russell's. It's definitely a small location where you just kinda walk into a couple offices to get help. I had everything with me, and the lady I spoke with measured everything and quoted me a price in about 5 minutes. She said they'd have the window back to me in about a week and that they'd call me when it was ready. 6 days later I get a call that it's ready for pick up. For $77 they replaced both panes of glass and put everything back together so I could simply slide it back into the gaping hole in my window and secure it in place. Voila! I had a great experience with Russell's. Everything was perfectly measured and fit back good as new. It's really nice to rely on great local businesses to help ease your mind and make life a bit easier after something as nerve racking as a break in. Also, love that they got it to me in less than a week! For something as important as a replacement window in a house when it's 3 degrees outside, that's pretty spectacular. Note: they are open 7:00am to 4:00pm, but give them a call; they often have people staying late if you need to go in for a pick up or drop off.

One of the best investments we ever made for our house. We love the beautiful porch that The Porch…read moreCompany constructed. It provides a beautiful and safe place for our family to spend time and enjoy being outdoors. The craftsmanship on the wood is always admired and complimented by friends. Starting with a beautiful design from Nancy and throughout the process, our project manager Josh was kind and responsive. Overall great experience.

We built our porch in 2014 and had a wonderful experience from start to finish with the Porch…read moreCompany. Nancy Moore listened to what we wanted and made suggestions and the finished product is what we had dreamed about having. We had a fabulous experience working with everyone to worked on building our porch. Everyone who visits us immediately asks us who did it for us. We highly recommend The Porch Company if you are thinking about adding a porch to your home!