I brought my oval coffee table to this company in September to get a quote for a glass top and placed my order in early October with very clear, specific instructions, which they confirmed. When the original order arrived, they didn't even check it. Fortunately, I asked them to place the glass on the base and send me a photo before I came to pick it up. That's when I discovered the glass was ordered incorrectly and was too large, exactly what I had asked them to avoid. They acknowledged the mistake immediately and told me they would reorder it. That was over three weeks ago. Since then, I still cannot get a firm date of when the corrected glass will come in. They send occasional emails saying they are "working on it," but there is never any real information, no timeline, and no resolution in sight. When I expressed my disappointment, I received no response at all. This entire experience has shown a lack of thoroughness, communication, and customer care. I would strongly recommend taking your business elsewhere. What a disappointment. read more

We've lived in Franklin for 28 years and have used Lewis Glass for many projects. They always do a superior job for me. Last week I took bookcase cabinet doors, to their shop, for glass to be installed. Tommy Gatlin was so accommodating and professional! The job was completed when promised and the cabinet doors look great! Thank you Tommy! Betsy Priddy Franklin, TN read more

Very nice people. Did an amazing job in my shower glass including shower glass door. Friendly service read more

Lewis Glass - Glass & Mirrors Near Me - Franklin, Tennessee

Picked up some glass there from my boss. It was pre-wrapped in paper. It was cut to the right size. Once we unwrapped it. What more can I say? read more

Great company saved the failing windows in our bonus room. The seals had collapsed inside and none of the big box window replacement companies seemed to have a solution since the radius of the window was smaller than anything they could order. Lewis Glass measured and ordered a custom piece of thermopane double-pane glass that was a perfect fit within the existing window frame. Very friendly and professional folks! read more

Lewis Glass - Lewis Glass ordered custom pane replacements, refreshing the window with no damage to frame. - Glass & Mirrors Near Me - Franklin, Tennessee

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Great company long serving the community. Excellent service, fast, high quality repair, perfect fit. Broken sliding window(mower+rock) fixed like new in no time. Great folks!! read more

Every employee I interacted with was incredibly helpful. Installation was on time and very nicely done. Thank you for my mirrors!! read more

Lewis Glass - Mirrors for Pilates studio - Glass & Mirrors Near Me - Franklin, Tennessee

Friendly, knowledgeable and extremely helpful. I brought a large sliding door with broken glass for them to fix. They examined it carefully and revealed that the glass could not be replaced without destroying the door due to the way it was made. However, they helped me find the make and manufacture of the door, and put me in touch with a supplier who is able to replace the door. extremely friendly and helpful guys. Highly recommend. read more

I'm not kidding - Lewis Glass was amazing! Friendly staff when ordering & then they went above & beyond to assist me with the 2 mirrors I ordered. I didn't plan well & they came to my rescue and assisted with installation. Tony & Tony are the BEST. read more

I had a difficult mirror in my bathroom that needed holes for sconces and a wall-mounted faucet. After another company messed up the install and the mirror started to show corrosion spots through it due to the glue, I called Lewis Glass to help. We were scheduled for an install before the the COVID stay-at-home orders were enacted, so we took a few weeks off for me to feel more comfortable having people in the house. I called to schedule them and they came the next day to install, wearing masks at my request. We have elderly people in our family and I want to make sure they are safe, so I really appreciated their asking and wearing masks. read more

I requested a quote from Lewis Glass in Franklin Tn. I was told someone would call me to set up an appointment, after several days with no call back I called back to check on my request for a quote. I received a call a day later to set up a time to come out and it took over a week ... I would be called and asked if I were able to be home so they could come same day.... Not sure why I couldn't just make an appointment for a later day.....With measurements done, ( The measure guy was very nice) I waited a week for someone to call me with the quote..... I never received a call so I called to ask them if quote was done and I was told that they didn't have the man power to put in one of the windows that was I guess to big 3 1/2 ft. X 41/2 ft. 3 weeks of wasted time.... Will not call Lewis glass ever again.... read more

Lewis Glass came out to fix a broken window we'd had in our house for years (Thanks Kieran!). They were EXTREMELY easy to work with. Even though they had to order the glass (which took a few weeks) as soon as they had it in hand, they called us to set up the installation. The technician was REALLY friendly, even to the kids. If you need a window installed or a pane repaired, they are a fantastic company to work with. read more

I've had glass done here before with specialty mirror... didn't have any problems. Went in today to get a couple pieces of glass for an old antique door. Lady at the front is very rude. Without knowing enough about the project she quickly dismissed me. Took my business to Genesis glass instead. Didn't have the energy or desire to fight and give her my business. read more

I have used them for years for many projects. Excellent service and no problems at all.

I've ordered from these guys before and some companies that I have worked for have ordered from them. They do great work and the cost is efficient, but every time I have inquired regarding anything needed with this company, I get handed to some snarky know-it-all with a chip on his shoulder sounds bothered to even answer a single question, and for some reason he's the only guy who knows anything around there. He needs a personality chip, or to stay in the back and off the phones. I've picked up orders from here, at many different times over the last seven years. Keep the unfriendly people off the front lines and your customer service will be exceptional. Great for businesses, not the gen public. read more

I had a mirror custom cut here for our bathroom remodel. Customer service was over the top! They were courteous and efficient! They do all sorts of glass/mirror work. read more

They were very polite and easy to work with prior to getting our window replaced in our nursery. However, a good experience went south the day of the job. The day of the replacement they failed to let us know when they were going to be there like they said they would, they broke glass and left shards on our nursery floor, and they tracked mud through the house. No happy. read more

Would not recommend for glass window replacement. They will be the first to tell you they aren't carpenters as I was told several times when I wasn't pleased with their work. They actually broke a piece of trim, put it back up and tried to pass it off on me. When I brought it to their attention, I was told by one of the installers that he didn't know if it was like that when he got here. I assured him I had lived in the home for 6 years, it was not. I was instructed to call the business. I did and expressed this concern among others. I was told, fine they would replace the quarter round. click and was hung up on. One of the installers said I had spoken with Tommy the owner. At that point I passed the project off to my husband since they had tried to take advantage of me. The trim was replaced. Is too small- sheesh. read more