Excellent experience, start to finish. Great design suggestions, quick response with contract,…read moregreat installation team. Absolutely love the finished result.

These guys are AWESOME! They repaired a mirror my wife loved and it came out better than we…read moreexpected! Thank you for your care and communication! Definitely would work with them again!

I'm a builder/developer and these guys are my go-to window supplier. I also use them for my own…read morehouse. Super knowledgeable, super helpful, and always easy to work with. These guys are great and I cannot recommend them enough!

I rarely leave negative reviews, but after months of frustration, I feel others should know about…read moremy experience with Mid State Doors. We purchased two very expensive doors from them: a front storm door with sliding glass panels that open to a screen for fresh air, and a wrought iron security door. I was disappointed to discover that the security door requires a key to lock and unlock from both the inside and outside. While my husband may have ordered it that way, he is disabled and did not fully understand the safety implications. I tried explaining that this setup creates a serious concern for our family in the event of an emergency. Although I eventually accepted that situation, what happened next was even more disappointing. A part on our front screen door broke while it was still under warranty. What should have been a simple warranty repair turned into months of phone calls, office visits, and broken promises. Every time I called, I was told to speak with Bill. Later, I learned Bill only works on Fridays, yet I was repeatedly told he was "out of the office" or "at the bank." I never received clear communication or a sense that resolving my issue was a priority. I have over 20 years of customer service experience, and I know how important it is to keep your word. When customers spend their hard-earned money on premium products, they deserve prompt, respectful service after the sale. Instead, I felt like my warranty repair wasn't important because larger commercial accounts took priority. I explained that both of my children were coming home from the military and that our air conditioning had stopped working. I simply wanted the screen door repaired so we could let fresh air into our home. Despite explaining our circumstances several times, nothing seemed to move the process forward. As a business owner myself, I believe customer service doesn't end when the sale is complete. It's about treating people with respect, honoring your commitments, and standing behind the products you sell. Unfortunately, that was not my experience with Mid State Doors. The doors themselves may be quality products, but based on my experience, the after-sale customer service and warranty support have been extremely disappointing.

I brought my oval coffee table to this company in September to get a quote for a glass top and…read moreplaced my order in early October with very clear, specific instructions, which they confirmed. When the original order arrived, they didn't even check it. Fortunately, I asked them to place the glass on the base and send me a photo before I came to pick it up. That's when I discovered the glass was ordered incorrectly and was too large, exactly what I had asked them to avoid. They acknowledged the mistake immediately and told me they would reorder it. That was over three weeks ago. Since then, I still cannot get a firm date of when the corrected glass will come in. They send occasional emails saying they are "working on it," but there is never any real information, no timeline, and no resolution in sight. When I expressed my disappointment, I received no response at all. This entire experience has shown a lack of thoroughness, communication, and customer care. I would strongly recommend taking your business elsewhere. What a disappointment.

We've lived in Franklin for 28 years and have used Lewis Glass for…read moremany projects. They always do a superior job for me. Last week I took bookcase cabinet doors, to their shop, for glass to be installed. Tommy Gatlin was so accommodating and professional! The job was completed when promised and the cabinet doors look great! Thank you Tommy! Betsy Priddy Franklin, TN

I had a broken window in my home and they replaced the glass within a week. Great customer service…read moreand will definitely return if we ever have another broken window!

Top notch local business. Good customer service high quality product! I had an issue with a double…read morecharge and they graciously took care of it.

I had Shower Doors of Nashville install, well, a shower door. The price seemed high ($1800 for a…read more60" wide shower - fixed pane on one side and door on the other), but the other estimates I got were similar. The quality was nice, and it was installed quickly (less than 2 weeks from the measure). I would use them again!

Wow. What a great company! John of "shower doors" showed up for a shower door issue, diagnosed the…read moreproblem quickly and accurately. He then talked about options from easiest and least expensive to replacement costs, and then took care of the issue immediately. He is friendly, experienced, and the two things a customer looks for? competency and fairness in cost? Off the charts in both categories, and as shared, good people skills. Couldn't ask for more, and couldn't more highly recommend. If I could submit ten stars I'd give it. In a day and era when competency and fairness in pricing are not only never guaranteed but seem quite rate, these folk excel!

yeah found this place to cut a piece glass Jason very nice and helpful $28 and may be ready to day…read moreif not tomorrow for sure same piece at Nashville Glass $150 on 2nd ave and rudeness included for free

Excellent customer service and polite, professional staff. Prompt and deliver a quality product…read morewhen they say they will. Chris is a true professional and genuine honest person. A pleasure to do business with.

Glen and Seth were our builders and did a phenomenal job in taking down our old deck and…read moreconstructing our new one. They were prompt in showing up each morning, cleaned up the work site and very meticulous about the construction. I feel the deck is very well built and will be an area full of fun for years!

Believe the reviews, folks, at least for the Nashville, TN division. We paid just over $10,000 as a…read moredeposit in early November 2022 to reside our 2 story detached garage with HardiBoard. We weren't concerned with the cost; just that it was done right. The sales rep - John Hinely - said all the right things typical of a sales pitch, but we were already going to move forward as our current home is all brick with Hardi accents. We wanted the old detached garage to flow well and vinyl was never an option. Our house was a tear-down/rebuild but we decided to keep the existing detached garage since lumber costs are still so high. Our job was supposed to be done January 2023 but February came and ZERO communication from Durante. I called customer service around 2/20/23 and got a call from Sean on 2/21/23 stating that my job was delayed because of product availability from the supplier, but they should be able to get to me at the end of March or early April. On April 8, 2023, I attended the Nashville Home Show where Durante had a booth. I asked the sales rep there if he could help me out with some info on our job, and he said he was good friends with the owner's son and would see what he could do, but not to expect anything until the following Monday. This young man made the effort to go ahead and reach out to the team then tracked me down at the show to let me know and I was impressed! Sure enough, Sean called the following week to let me know my job would be starting the next week. FINALLY! Except the next week rolled around and NADA. No siding, no installers, no nothing. Most importantly, no communication. I called Durante again this morning to ask about the job, and requested that someone other than Sean call since he has now lied to us more than once. Someone I later understood to be a 'William' called back a bit later and sung the same story we always hear - oh your siding *just* came in and we were *just* about to schedule your job... You know the routine. BUT 'William' said the octagon gable vents we ordered in NOVEMBER 2022 weren't there and it was gonna be another 2 weeks before they would arrive. That he had gone to great lengths to call other suppliers in the area - ones they don't even deal with - to see if they could move forward but he had no luck. He said this like he was doing us a favor. Mkay. So, since my siding was allegedly there, I asked William to send me a picture of my siding that was there waiting on the vents. He balked and said they they don't have the siding - it comes from the supplier directly to the job site. Ok then, call the supplier and ask them to take a pic of my materials and send it to me. William didn't like that, I guess. He kept blaming the supplier for the delay and when I said I didn't care whose fault it was, that we purchased the siding and install job from Durante - NOT the supplier, he got big mad and said he wasn't gonna be talked over (and I interpreted that to mean 'by a woman' based on my interaction with Sean at the pre-job visit - misogyny is a real thing, ladies) and hung up on me. Guess he forgot to put on his big boy pants this morning. Way to represent, 'William'!!! So now I'm waiting on a call from a 'Scott' to see how this can get resolved since we're locked into a contract. Since I have absolutely **ZERO** faith this Hardie job will be installed correctly by this Nashville outfit, I will hire a home inspector or two to do nothing but stand outside and inspect every single board and piece of shingle that goes up on my garage to ensure all the flashing is installed to absolute spec as set forth by James Hardie. I also don't trust Durante at this point to honor any warranty since the head of the Nashville office is such a snowflake he can't take honest criticism from a woman, so it's gonna be installed absolutely, 100%. BUYER BEWARE when getting a quote from Durante. They sought me out after I filled out a questionnaire about Hardi installers in Nashville and I think I now know why. They also participate in high pressure sales tactics to get you to buy that day WITH a 30% deposit likely because they need the up front cash flow, even though they tell you it's to secure your place on their install calendar. That worked out well, now didn't it.

Shane, Dale, JT, and Jesse did a great job of replacing my windows. They were on time, they came…read moreprepared and they completed the job on time. They were polite and helpful. They cleaned up after themselves too. It was a good experience and I am happy with my new windows. Ted Tolen and Katie were reasonable people to work with as far as providing advice and scenario estimates. I will recommend them for window replacement and service to my clients and to my friends.

Shane and Dale,we're very professional and they introduced themselves to me.They came prepare to do…read morea job. Their expertise was way over the top and exceeded everything I could have ever imagined. No mess to clean up. Praying that God continues to bless them. My house is now a home. Thanks guys you were a blessing. To your company you have some excellent guys on your hands. Thanks so very much.Hallie Bills ( Mr.Andrew Henderson)