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    Crosslin Building Supply

    3.0 (4 reviews)
    Closed • 7:00 am - 4:00 pm

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    Summertown Metals - House is really coming along Summer Town gone out of their way to make sure we're happy Thank you Brandon for doing a great job

    Summertown Metals

    (26 reviews)

    Derek Stoll has been one of the most genuine, honest, and responsive people we've worked with…read morethroughout our home-building process. No matter how busy things get, he always takes the time to answer our questions, keep us updated, and make sure everything is handled the right way. Building a home can be stressful, especially with the countless questions that come along with it, but Derek has never once made us feel like a burden. His professionalism, communication, and character truly reflect the level of customer service you receive with Summertown Metals. We've been so impressed with the experience that once our home is finished, we fully plan on using them again to build our shop as well. Could not recommend Derek and the Summertown team enough!

    I rarely leave negative reviews, but my experience with Summertown Metals--particularly with Matt,…read morewhom I understand is one of the owners--was extremely disappointing. I want to be clear: a check we issued was returned, and I take full responsibility for that. The check was written Monday or Tuesday, and Summertown Metals notified me around lunchtime Friday, immediately before Labor Day weekend. I was in a meeting and apologized. I explained that this was unusual and asked if I could correct the payment Tuesday morning. Rebecca, one of their secretaries, was very kind and told me that would be fine. Approximately two hours later, Rebecca called again and said the owner was coming--or sending someone--to remove the metal from my customer's property unless payment was made immediately. This was after I had already been told that Tuesday would be acceptable. I spent the rest of Friday trying to find a way to pay them, but my bank closed at 4:00 p.m., making a wire transfer or card-limit increase impossible. Summertown Metals continued calling until around 6:00 p.m. and sent a driver toward my customer's property to retrieve the panels. The driver remained in the area for several hours, even after I repeated that I could not resolve the banking issue until Tuesday. This placed my company and my customer in an extremely difficult position. My customer had approximately $30,000 invested in the project and began questioning whether to cancel because a supplier was threatening to remove materials already delivered to the jobsite. We spent the entire holiday weekend trying to reassure the customer. After the customer agreed to continue, I contacted Summertown Metals on Wednesday and explained that payment would be made later that day or the following morning. I was told, "Okay, thank you, sir." About 20 minutes later, someone from Summertown Metals arrived at my customer's property, photographed their vehicles, and threatened to place a lien on the property if payment was not made--even though my company was their customer, not the property owner. The representative waited nearly two hours for me to arrive. I met him and paid the balance because I had already committed to paying it. Unfortunately, I was left to repair the damage this situation caused with my customer. Again, I accept responsibility for the returned check and the payment delay. My complaint is not that Summertown Metals expected to be paid. My complaint is that they repeatedly agreed to one arrangement and then changed it within minutes, involved and pressured my customer, and threatened action at the customer's property over a matter that should have remained between their company and mine. Our company purchases approximately $15,000-$30,000 in materials every month from local suppliers. Based on this experience, Summertown Metals is no longer a company we will purchase from. I cannot trust their word or how they handle a difficult situation.

    J & J Building Products

    J & J Building Products

    (2 reviews)

    If you're looking for a company that wants return customers and referrals, this is NOT the one to…read moredo business with! We had difficulty placing our order (apparently they don't always bother to keep their office hours - except as it applies to closing time, they're spot on at closing time if they opened when they were supposed to be). They had our order for well over a week, but never bothered to contact us to let us know and when we attempted to arrange the pickup, were unwilling to work with us on the time (they close promptly at 4:00pm and will not stay even five minutes over). For a family business, they certainly aren't customer service oriented. Overall, we got the impression that they were not interested in having our business, at this point I have grave concerns regarding the quality of the roofing we purchased since they obviously do not care at all about customer satisfaction, but we'll have to hope for the best. I would strongly advise against doing business with this company if you desire good customer service - at best, their customer service is severely lacking! Communication skills are near zero, when I called to find out their hours, the man who answered was barely civil. We did business with them because we want to support local businesses instead of big chain stores, we will not do business with this company again and will opt for the chain store instead - I cringe to think of the impending nightmare if something goes wrong and we have to employ the warranty.

    J&J is a rep for Carolina Carports. These people will not honor warranties. The craftsmanship of…read morethere work ls not good. Carolina Carports are not registered with the Better Business Bureau. J&J nor Carolina Carports deserve 1 star.

    Crosslin Building Supply - buildingsupplies - Updated September 2026

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