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    Plumbing inspection

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    The Home Depot

    The Home Depot

    (36 reviews)

    $$

    In some regards this review is a variation of a "toss-up" aka Heads or Tails. And the outcome very…read morewell could be dependent on customer service. In previous excursions to HD stores at various locations over the years and across the US, my experiences have run the gamut of fantastic (Heads) to Absolutely Awful (Tails) to Phenomenally Disrespectful (Lost the Coin). Bottom line for the most part is my perception is that Customer Service often is reflective of managerial training and support of local staff...and that goes all the way to the top of the HD Chain. (IMHO respect for Veterans often touted in their ads, needs to be more honest and more consistent. I'm not looking for a handout...just the respect HD says it provides....but only sometimes.) Fortunately, for this specific Franklin Home Depot and this curbside trip, Customer Service was a "Heads." It came with prompt, courteous attention to my purchase and the process of pickup. The store had what I ordered on line (in stock) and they delivered it curbside only minutes after arriving and checking in (via phone). The process of checking is was a bit cumbersome, but it worked! And ultimately it worked well. Heads!

    This company is trash, I purchased a Dish Washer on 10/4 I was told it would be delivered on 10/21,…read morethey called at 3:00 pm it will not be delivered tomorrow, 10/23 we will fix it and make it right. 10/23 they show up 2 guys coming in calling me boss and man, and say you need a plumber, keep in mind I paid for delivery and installation, maybe they should have sent a plumber or, or I should of just went to Lowe's. edit: no need I have cancelled that order, cancelled my card and went to Lowe's down from your store and purchased the EXACT SAME product that will be delivered on 10/29. You guys dropped the ball about 4 times to many. Lowe's said the will send out a plumber or professional installer. How do you send someone to install something and they don't know how? Do you just toss appliances in box trucks in the morning and they put 2 random people in those trucks????? I'd love an answer? Also the link you sent doesn't work, that's PERFECT Home Depot standard!!!!!!

    The Home Depot

    The Home Depot

    (49 reviews)

    $$

    Bought about $400 worth of door knobs for my new house because there was no key starting with gift…read morecards from Rudy title. Then I found the key. Because I paid starting with gift cards and because I didn't have my house setup the receipt is gone, and evidently their system cannot lookup credit card transactions when it starts with a gift card. I spent about $1000 on that transaction and only $200 of which from gift cards. The inability of their software to lookup my information is not my problem, and they refused refunding. The items were unopened and in mint condition.

    We ordered a toilet from Home Depot for a home remodel and waited ... and waited ... and waited …read more.. for a month. They had promised to deliver the toilet in four days!! We tracked the order which was tantalizingly close to Nashville after a week, sitting on the outskirts of town in La Vergne for a few days. Why wasn't it moving? We probably should have driven down and swiped it. Because next, it traveled to Virginia to New Jersey to Dallas to Virginia again. It continued its cross-country adventure through various states before arriving at our house a month late, interfering significantly with our remodel schedule! After considering for years to switch to Home Depot's main competitor just 7,007 feet away, we finally had the last straw. After spending hundreds of thousands of dollars at this singular location for a decade's worth of remodels and being perpetually disappointed, the 2026 ice storm hit Nashville. Tenuously making our way over the ice and out of our neighborhood, we were thankful to find Home Depot opened with the rest of Cool Springs being a ghost town. We desperately needed a generator after losing power, and they were prepared with stacks of them by the front door along with space heaters and flashlights. We had a $500 generator rung up and asked the employee how to use it, being a style of generator we had never used before. This bear of a man his grumbled "Look it up in the Internet!" There were no other customers, there was no reason to rush us out of the store, everyone was desperate in the middle of an unparalleled power outage in Middle Tennessee, and the brusque attitude was completely uncalled for. Look it up on the Internet? HEY, DUMMY! We have no power, no heat, no hot water, no Internet, and no cell service. How do you recommend we "look it up" on the Internet. Needless to say, we shall never return.

    Winsupply - hvac - Updated May 2026

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