Complete Home Hardware had my sizeable, complicated hardware order on my doorstep before another…read morelarge national company had even processed the identical order. I have never seen such remarkable service and this is my 7th home/kitchen remodel. And, I saved about $40 on the order. This company is sensational. I cannot recommend them highly enough.

Just purchased some door hardware from Complete Home Hardware. i had found it online elsewhere,…read morebut Christopher was super helpful in answering the many questions I had. It was a good thing I spoke with him because the info was mislabeled on another website and I would have bought the wrong product. I verified this too when I got my hardware from Chris on time and on budget! Fantastic company to work with. This is old school customer service done right, not the do it yourself, you should be happy we're letting you buy from us mentality. Top notch and great pricing!!

worst company ever!!! i went to pick up materials and the fork lift driver hit my suv! they are not…read moresending out their adjuster they are not giving me their insurance info. thank goodness i am fully insured but out my 500 deductible. thanks guys for that bill. i am a mom supporting her family. buildimg supply few mins down the road go there!!!

I have worked with Huskey in different ways over the years. Most of which has been as a customer…read moreand the last encounter was as a hired vendor for services. Each interaction with them has been professional and respectful. It is good to deal with a company with Christian values and who really care for and appreciate their customers. Thank you guys for being this kind of company.

The staff at Crosslin are "chef's kiss!"…read more 1st off let's talk money! They had the BEST prices for lumber after comparing with numerous other yards! Their delivery fee was 3x lower than others!So no stress to pick up! Winning! 2nd we would give them 10 stars in customer service if we could! The experience was the perfect combination of professionalism & personal touch! We really enjoyed working with Brandon! What a phenomenal guy! We had a couple hiccups on our side and he made sure that we were taken care of promptly! Same day service to solve our problem & with done with a smile! Rare in this age!!! Thank you Crosslin for an amazing experience! DYl is tough already but working with such accommodating customer service and kindness makes the project flow a bit easier! Choose family owned Crosslin Building Supply for all your material needs!!!!

I would strongly discourage anyone from using this company for interior or exterior doors…read more We spent a significant amount of time detailing exactly what we needed. The salesperson who handled our order clearly did not have the experience required to properly measure, specify, or advise on door selections. He visited our site multiple times to measure and confirm details, and we went over everything thoroughly and very specifically. Despite that, critical information about material variations, sizing differences, and height changes were never disclosed, even when directly relevant to the doors we selected. When the order finally arrived, multiple doors were wrong, sizes were incorrect, and several items were damaged. Instead of taking responsibility, the salesperson attempted to shift the blame onto us--despite the fact that we clearly communicated our requirements and relied on his supposed expertise to ensure they were met. It is not the customer's job to know door construction standards and material tolerances. That is the company's responsibility. The situation required multiple escalations to management. There has been poor communication, ongoing delays, and additional costs on our end to repair and correct issues that should never have occurred in the first place. Weeks later, we are still waiting on replacement doors and resolution. This entire experience has been extremely frustrating, time-consuming, and expensive. The level of disorganization, lack of accountability, and overall incompetence we encountered was unacceptable. I would highly recommend choosing another company if you want your order handled correctly the first time.

We love our local Harpeth True Value on Columbia Ave. They go above and beyond with all our home…read morehardware needs, and have helped with various BIOLOGY CLASS & LAB needs over the years. In addition, they do the sweetest things for our local community, including an annual CHRISTMAS arts and crafts for children, a local dinner to say Thank You for shopping with them over the years (it was open to the public), the lovely koi pond out front that we visit regularly, and so many more ways they support our hometown. HIGHLY RECOMMEND them as the FIRST OPTION when looking for all your hardware and home needs. NOTE: We moved here during the flood in May of 2010. They and other local businesses helped so many families during that time. I've never forgotten and am still appreciative to Harpeth True Value and the others.

Today I'm shopping here for the holidays - but this place is excellent all year long. From hardware…read moresupplies to lumber, plumbing, gardening, paint, and lots of odds and ends... Harpeth True Value has it all and more. Friendly staff, fair prices, and conveniently located off Columbia Ave ( West Franklin).

Derek Stoll has been one of the most genuine, honest, and responsive people we've worked with…read morethroughout our home-building process. No matter how busy things get, he always takes the time to answer our questions, keep us updated, and make sure everything is handled the right way. Building a home can be stressful, especially with the countless questions that come along with it, but Derek has never once made us feel like a burden. His professionalism, communication, and character truly reflect the level of customer service you receive with Summertown Metals. We've been so impressed with the experience that once our home is finished, we fully plan on using them again to build our shop as well. Could not recommend Derek and the Summertown team enough!

I rarely leave negative reviews, but my experience with Summertown Metals--particularly with Matt,…read morewhom I understand is one of the owners--was extremely disappointing. I want to be clear: a check we issued was returned, and I take full responsibility for that. The check was written Monday or Tuesday, and Summertown Metals notified me around lunchtime Friday, immediately before Labor Day weekend. I was in a meeting and apologized. I explained that this was unusual and asked if I could correct the payment Tuesday morning. Rebecca, one of their secretaries, was very kind and told me that would be fine. Approximately two hours later, Rebecca called again and said the owner was coming--or sending someone--to remove the metal from my customer's property unless payment was made immediately. This was after I had already been told that Tuesday would be acceptable. I spent the rest of Friday trying to find a way to pay them, but my bank closed at 4:00 p.m., making a wire transfer or card-limit increase impossible. Summertown Metals continued calling until around 6:00 p.m. and sent a driver toward my customer's property to retrieve the panels. The driver remained in the area for several hours, even after I repeated that I could not resolve the banking issue until Tuesday. This placed my company and my customer in an extremely difficult position. My customer had approximately $30,000 invested in the project and began questioning whether to cancel because a supplier was threatening to remove materials already delivered to the jobsite. We spent the entire holiday weekend trying to reassure the customer. After the customer agreed to continue, I contacted Summertown Metals on Wednesday and explained that payment would be made later that day or the following morning. I was told, "Okay, thank you, sir." About 20 minutes later, someone from Summertown Metals arrived at my customer's property, photographed their vehicles, and threatened to place a lien on the property if payment was not made--even though my company was their customer, not the property owner. The representative waited nearly two hours for me to arrive. I met him and paid the balance because I had already committed to paying it. Unfortunately, I was left to repair the damage this situation caused with my customer. Again, I accept responsibility for the returned check and the payment delay. My complaint is not that Summertown Metals expected to be paid. My complaint is that they repeatedly agreed to one arrangement and then changed it within minutes, involved and pressured my customer, and threatened action at the customer's property over a matter that should have remained between their company and mine. Our company purchases approximately $15,000-$30,000 in materials every month from local suppliers. Based on this experience, Summertown Metals is no longer a company we will purchase from. I cannot trust their word or how they handle a difficult situation.

A big shout out to Franklin Kitchen Center! We had their cabinets installed several years ago and…read moreover time and the house settling, two of our cabinets started to pull away from the wall. A quick call to them and Lee in their service dept set up a service call. Mike and Phil came out and, not only repaired the two that had pulled away, but worked on all of the other cabinets, so they would not do the same. They are truly the best! Thanks again Lee, Mike, and Phil

Let me just start with...exceptional. My husband and I moved into a historic home with a non…read morefunctioning kitchen. We contacted Jennifer who came to our home next day. She asked us how our ideal kitchen would look like. WE chatted, she sketched, measured and she was off to the drawing board. In a few days she emailed a plan and made some suggestions which we agreed to and the project was underway. We went to the showroom to choose style and accessories. We weren't sold on the colors available but Jennifer quickly came up with a resolution. She was able to match a sherwin williams color we loved and have applied to cabinets. The cabinets arrived, were installed in a day. We were truly happy for the extreme facelift they gave to this faceless kitchen. They were able to add functionality and space without compromising the age and style of an older home. The sales staff was gracious, knowledgeable and extremely helpful. The installers were efficient, friendly and thorough. Competitive pricing and consistently efficient customer service. I highly recommend.