From the first time I stepped into this store the employees have been engaging and knowledgeable…read more As a first time pool owner, I'm thankful to have found a place I feel comfortable going to for their expertise.

Great service, real friendly and helpful employees. My pump went out and they had the replacement I…read moreneeded in store

Jacob is rude and constantly interrupts when talking to him instead of listening to what is being…read moresaid. Will not be back.

What a terrible mistake to go with this company. The customer service is nonexistent. Our pumps…read morestarted to leak, and then apparently the motors went out as well. Weve only had the spa for 2 years! They do not respond to our warranty claims or phone calls. Do yourself a favor and go with a reliable company that cares about their customers. Four Winds is certainly NOT the company you should go with. Anthony

We just had a hot tub installed by Keith at Aqua Spas and we couldn't be happier. The product, his…read moreservice and the entire buying experience were outstanding. If you're looking for good quality, sold and serviced by someone who knows his stuff; Aqua Spas is the place to go.

Excellent service. Great products made in the ISA!! With great pricing! The whole experience was…read moreawesome from start to finish! Highly recommend.

They were suppose to come and replace pool liner last Wednesday they never showed I called them and…read morethey said they were backed up and they would be there the following Thursday we called Wednesday to verify and they told us they could not do it unless we bought supplies from them if they would have told me that the first time I would not have purchased everything I needed to do the job! When I originally called them to set up first appointment they ask if I had everything I told them yes she said that's great but a week later it's not ! I have never used this company before and never will if you do I wish you good luck!

Do not use this pool company. They installed a new liner and it was not installed properly and had…read morewrinkles throughout the entire bottom of the pool. We had a warranty on the new liner and had a leak by the seam and of course our fault so they only patched it. We asked them to fix the the issues with the wrinkles and they will for 350.00!!! I try and support small businesses but not this one !! They are a -1 star ...

While the techs that come out do a good job, I have to say I'm very disappointed in Family…read moreLeisure's sales and service departments for selling such subpar parts/equipment. Current pool pump is seizing up after only 13 months and being told it's a month out of warranty also already had to have a hole patched due to poor installation. Nothing but trouble since installation 3/2025, make sure you know all warranty information before purchasing l was told it had a 2yr. but evidently not.

All they do is get your money ,they don't stand behind there service ! I had them come out on…read more 4-1-2026 because of a leak in my filter and supposed to fix it said they replaced seals but it started leaking again in 2 months and I called and they said it was lubricated on 4-1 -2026 and wanted to charge 200 more to come and fix what they should have fixed in april ,BAD SERVICE !!!!!!!!!!!!!!!!!!!!

This company scammed my family out of over $200 by allowing another customer to use our credit card…read moreto purchase supplies for their hot tub. When we sold our home, they gave the new home owner access to our account and all of our financial information. We saw a credit card charge show up and when we inquired about it, we were told that it was procedure to change the name on the account and leave all financial and private customer information on the account. For over a month now, I've fought with them for a refund and the credit card company is even having trouble. It's been a nightmare to deal with and maybe a bad review will wake them up. If you are a customer who may be moving and selling your home with your hot tub, beware! You may want to cancel your credit card accounts before they give your info away.

Earlier this year we made the decision to purchase a spa. After visiting and calling others we…read moredecided on a hot springs unit. The employees were very helpful in the decision making and the setup worked out as described. We did have a little hiccup in the hookup process but the company came out and assisted and we were up and running. With a great selection and first rate service I would recommend them for your hot tub purchase. Here's a photo of my unit all installed.

Went to look at pools today. I was so impressed with the quality of the pools, what you get for…read morethe price. But what really impressed me, the salesman. He was truthful down to earth, didn't lie, was able to answer all our questions. Last year went to other pool companies in TN and KY. Was not impressed with the others, but everything about Pool & Spa Depot today impressed me. Go with Pool & Spa Depot you won't regret it. Ask for the salesman we had. Rocky Waterfield, he is honest and will make you feel at home. KFWALKER324@GMAIL.COM

On July 1st, my wife and I eagerly started our journey to become pool owners, but it quickly turned…read moreinto an absolute nightmare. What started off well with excavation soon fell apart due to terrible sub-contracting, non-existent project management, and complete failure of communication from Pool and Spa Depot: Coping & Subcontractor Issues: Our recommended contractor, Justin Taylor, had clearly never done coping before. After making him tear it up twice, I had to settle for a half-baked fix just to stop the damage. In the process, he ruined the liner framing underneath. Severe Installation Errors: The plumbing for our water feature was installed 18 inches off target. Now permanently stuck under concrete because no project manager checked the layout. Jeremiah from Pool and Spa Depot refused to fix the deck to correct it. In fact, he did not want to bring out the water feature until I agreed to hide the pipe with a planter. Additionally, the skimmer box was installed so close to the coping that I can't even pull the basket out to empty it. Equipment Failures: Our brand-new heater leaked water and needed parts ordered. We are currently on our 4th pump in 4 weeks. The ozone generator leaked and was hauled off on 8/26/2026 with zero follow-up. Liner & Drainage: The first liner suffered a seam failure and had to be replaced. The second liner installation left us with a ton of wrinkles. We are also still waiting on a deck drain and skimmer completion that have been pending for weeks. Regional Project Manager Don from KY acknowledged many of these issues were unacceptable, yet offered zero resolutions. Communication from Pool and Spa Depot has been atrocious throughout. My wife and I are left with an expensive, subpar pool that we will have to pay another company to tear out the coping and liner and fix next year. Save yourself the headache and RUN from Pool and Spa Depot. Update: On 9/5/2026 I stopped by the La Vergne location to pick up my refund check for the water feature. Two of the blades are warped and water would leak out of the pool. While there, Mr. Jackson (Sales Manager) overheard my conversation with Trevor (Sales) regarding the sub-par quality of my pool installation. He informed me that sub-contractor Justin Taylor was let go and that Pool and Spa Depot will no longer be using him. Mr. Jackson was unaware of all the issues that I have experienced. Mr Jackson stated that he wants me to be happy and that I should reach back out to Bridget (Construction Manager) again to get the issues fixed. On 9/6/2026, I emailed everyone once again. On 9/7/2026 - I received a voice mail from Jeremiah saying that Justin Taylor has not been fired, just the workers who screwed up. He said Justin will be onsite on 9/8/2026 to finish the skimmer and decking. I sent a text to Jeremiah asking about the poor quality of the coping and the bent up liner rail? I also stated that moving forward, I want all communication in text or email. Jeremiah has not replied back. I am gearing up for a legal battle now. 9/8/2026 No one showed up to fix anything. 9/11/2027 I'm writing to request an urgent status update on several outstanding issues preventing our pool from passing code inspection and being operational. Salt System Failure: Our pool tech confirmed the salt system is malfunctioning, showing error codes, reading an inaccurate temperature (125°F), and outputting dangerously high chlorine levels. Safety & Code Hazards: The open gaps in the coping/liner railing pose a major safety risk for child hand entrapment. Additionally, the skimmer and deck drain are still missing in action. Given that we will not pass inspection, we need an official ETA for when these items will be fully resolved. Due to the ongoing delays and unresolved safety concerns, my wife and I are currently consulting legal counsel regarding our options to get this pool fully completed and functional. 9/14/2026 After persistent requests, I persuaded Ben to come onsite and inspect the liner track. Although he initially agreed to come on September 16, he arrived on September 17. 9/17/026 During his inspection, Ben attempted to adjust the liner in the back corner but realized the frame was bent, making the liner impossible to move. He acknowledged that the coping looked unacceptable and noted that unsealed holes beneath it would collect water, leading to wall erosion and structural damage. Additionally, he noted that the skimmer lid must be encased within the deck, which would require tearing up that section of the existing decking to complete properly. When I asked about the deck drain, Ben claimed he did not have a work order for it. This contradicts numerous emails and text messages where the deck drain was explicitly discussed. I reminded him that Jeremiah quoted $1,300 for the drain, which I had already agreed to pay directly to Justin Taylor.

Cameron was able to repair our leaking slide quickly and with a fair price. He additionally…read morediscussed ways to avoid causing the issue in the future.

From the owner: Here at Backyard Pool Designs we are a full service pool professionals. read more