Herbie and his crew are amazing!! Start to finish very professional!!! The weather was horrible…read morewhile they installed the pool but I noticed they tried every chance they got to do everything they could before it would start raining again. Everything turned out great !!

Herbie and his team at Pool Pros provided the best experience with our pool installation and…read moreprocess. Very happy with the finish product.

If you are considering Backyard Blues Pool (Jordan Kiss), please look past the other 5-star…read morereviews. Based on our 9-month ordeal, this company is not the same as it once was. We experienced a catastrophic failure of both workmanship and professional integrity. When we signed our contract (early January), we were promised a pool that would be ready for the Spring season. Instead, we were met with month after month of delays and excuses. The project dragged on for nearly a year and wasn't "finished" until the end of summer (final Inspection passed October) We lost an entire season of use due to their inability to manage a schedule or supervise their crews. The construction itself was plagued by major errors, including a botched pool layout and elevation. We were told we would see the forms prior to pouring the base layout. We went out of town and found the layout grossly incorrect. When we demanded they fix their own mistake, the owner, Jordan, attempted to charge us to correct it. In a separate situation, we were told to purchase a 5000+ retaining wall or sign a waiver releasing them from structural warranty (they were trying to force on us to cover their errors). After weeks of bantering, Jordan finally came on-site to discuss the wall. To which, he became hostile and started yelling at us in our backyard. He threatened to abandon the project entirely and verbally berated us, claiming we had "run out of money" and were "just trying to get things for free." This was a blatant attempt at financial intimidation. They installed our coping using silicone adhesive instead of a proper mortar bed. This created a dangerous "false bond," causing tiles to pop off and creating a fall hazard. When it was reported, I was blamed for purchasing the wrong materials. I purchased a product specific for pools and used throughout the United States. In October, we reported a significant, visible water loss (estimated at over an inch per day). The company said it was normal "evaporation". From his office, he repeatedly dismissed a 600% higher-than-normal water loss as "evaporation" to avoid his warranty obligations. The company only reached out to send someone once they realized we were serious about filing formal complaints with the State of Tennessee and other venues. This "offer" came only after the damage was done and the liner had collapsed. We have already hired a licensed professional to perform the repairs Backyard Blues ignored since the water loss was reported last year. Their sudden "availability" is a desperate attempt to protect their license, not help a customer. Because they refused to investigate the leak, the ongoing water caused the total liner collapse, shrinkage, and massive wrinkles throughout. The new company to fix their mistake said we were very "lucky" the liner was able to be salvaged. Two other local pool professionals have confirmed that this company's standards have plummeted. I am certain the company will respond by gaslighting this review--claiming we were "difficult," trying to blame the leak on our winterization company, or making excuses for the plumbing. Do not be fooled. We were incredibly patient for nearly a year, but this company simply cannot be trusted with your money or your property. Avoid at all costs.

First let me just say Jeanne has outstanding customer service, very patient, very kind , very…read moreeducated on the pool process. She answered all my questions and More. She cares about the customer. Also, I do not want to leave out Jacob. He was very kind very knowledgeable on correcting any issues with my pool. He went over and above to help me. My Pool was green and they told me what to do and it cleared up immediately and I have not had any problems since. They both deserve a bonus or a raise for their exquisite customer service. They didn't treat me like a Number. They didn't act like most Pool stores that want to get you in and get you out without solving your problem. I would recommend Backyard pools to any beginner or experience pool owner. Sincerely Sukeeta Duncan

From design to finish project, KSSP folks are so easy and friendly. The workers onsite were polite,…read moreprofessional, neat. The crews take great pride in their work- highly talented. Top notch communication weekly.

Our Kevin Sparks Signature Pools experience has been nothing but the best! Lauren came out and…read moremet with us- took lots of notes- allowed for lots of changes and still kept it close to our budget! The communication from everyone in their office has been excellent. They communicate throughout the entire process! I can't say enough good things about our project manager, Logan! He has kept us informed- checked in throughout the entire process- answered texts and calls quickly- seriously the best! We truly have everything we wanted in our pool and I have already recommended this company to many friends looking for a custom pool! 5 stars!!

Convenient to home. We went in expecting to buy several pieces of equipment. They suggested we…read moreapproach the issue a different way and we bought fewer supplies.

We've been using Leisure for almost 5 years now!!! They open our pool every year for us and do an…read moreexcellent job. Very Honest but most of all very knowledgeable about how to "balance" our pool and what to use to maintain that balance. Their chemical test practice is state-of-the-art and helps us maintain a crystal clear pool!!! - AND IT'S A FREE SERVICE! They never try to over sale you and Bob , Ashley , Charlie and company are all very friendly, understanding and service minded in all respects. I would recommended this business to anyone in need of supplies and pool service. I would give them 6 stars if possible. Thank you Leisure!!!!!

We had a motor pcv connection leak for our jetted whirlpool tub…read more Matthew found the leak. The pump motor was not secured to the floor and when the pump was turned on the pump motor would vibrate and move around. The vibrations caused the pvc pipe connected to the pump to become loose and leak. He secured the motor and repaired the leak. He also noticed the ground wire of the pump was not grounded so he got it grounded too. If the ground wire had come in contact with the tub someone would have gotten electrocuted. Matthew fixed all those things and was finished in about an hour. Now out whirlpool works safely again. Great good. Great price. I would hire him again.p

Matt did a great job getting our spa back up and running after it being down 10 months. He was very…read morethorough with his cleaning!

When we moved into our home, we knew we wanted a pool. After interviewing a number of companies, we…read moredecided on Peek Pools. The pool has been operations now for about 4 years and we are very pleased with what we got, and we highly recommend them for service, design and quality. We have a great working relationship with Corey (owner) and Josh (pool maintenance), both are always available and willing to help.

I wish I could give a better review as our project started off promising. Dig went well, shell was…read moreformed up timely, coping and tile installed on schedule and then everything came to a halt. Project manager went out for medical issue and there was no communication from peek as to his return and didn't send anyone out to take over project. Two months later and multiple texts and emails he finally showed back up. After waiting nearly three months with no progress we finally get the plaster done. The crew members were chewing sunflower seeds and spitting shells everywhere and ended up getting shells in the plaster. Oh and don't let me fail to mention that whenever a payment is due they are on your doorstep expecting immediate payment from you without delay, saying they can't complete any more work unless you stroke a check. Well of course I made all payments as requested and now that they got the equipment installed and got all their money they are gone. Well that would be great but two of my pool lights don't work, the gas isn't hooked up to pool heater, I have no idea if equipment is running or even working properly and absolutely no response from company after at least a dozen requests for a service response. I would strongly consider using another company. From what I have heard from others who are familiar with peek, they are no longer the company they were 5-10 years ago. Don't let the pool kings show fool you.

Eric Is a life saver when it comes to pools. mine is old, and he always gets it running perfect!…read moregreat price, communication, and service!

Last night our pool pump motor died after working for over 20 years. We called Mid-State Swimming…read morePool first thing this morning when they opened. Unbelievably, they came and replaced the pump motor by noon. We love them because they have great hours, working 6 days a week opening at 8 am, always do great work and have unbeatable customer service. We strongly recommend them.

Used there spas delivery service to move a spa we bought from someone in the neighborhood…read more Handled the spa with care and ease. Very professional and very knowledgeable. Kept us informed of their timetable. Would highly recommend their services.

Extremely detail oriented, great communication and very timely. I appreciated that they didn't try…read moreto charge outrageous prices. They were very knowledgeable and helpful. 10/10 recommend and planning to sign up for the cleaning/maintenance services. Glad I found moore's spas. They did a much better job getting my hot tub into a tight space than the company I purchased my hot tub from. Above and beyond excellence.