If you are considering Backyard Blues Pool (Jordan Kiss), please look past the other 5-star…read morereviews. Based on our 9-month ordeal, this company is not the same as it once was. We experienced a catastrophic failure of both workmanship and professional integrity. When we signed our contract (early January), we were promised a pool that would be ready for the Spring season. Instead, we were met with month after month of delays and excuses. The project dragged on for nearly a year and wasn't "finished" until the end of summer (final Inspection passed October) We lost an entire season of use due to their inability to manage a schedule or supervise their crews. The construction itself was plagued by major errors, including a botched pool layout and elevation. We were told we would see the forms prior to pouring the base layout. We went out of town and found the layout grossly incorrect. When we demanded they fix their own mistake, the owner, Jordan, attempted to charge us to correct it. In a separate situation, we were told to purchase a 5000+ retaining wall or sign a waiver releasing them from structural warranty (they were trying to force on us to cover their errors). After weeks of bantering, Jordan finally came on-site to discuss the wall. To which, he became hostile and started yelling at us in our backyard. He threatened to abandon the project entirely and verbally berated us, claiming we had "run out of money" and were "just trying to get things for free." This was a blatant attempt at financial intimidation. They installed our coping using silicone adhesive instead of a proper mortar bed. This created a dangerous "false bond," causing tiles to pop off and creating a fall hazard. When it was reported, I was blamed for purchasing the wrong materials. I purchased a product specific for pools and used throughout the United States. In October, we reported a significant, visible water loss (estimated at over an inch per day). The company said it was normal "evaporation". From his office, he repeatedly dismissed a 600% higher-than-normal water loss as "evaporation" to avoid his warranty obligations. The company only reached out to send someone once they realized we were serious about filing formal complaints with the State of Tennessee and other venues. This "offer" came only after the damage was done and the liner had collapsed. We have already hired a licensed professional to perform the repairs Backyard Blues ignored since the water loss was reported last year. Their sudden "availability" is a desperate attempt to protect their license, not help a customer. Because they refused to investigate the leak, the ongoing water caused the total liner collapse, shrinkage, and massive wrinkles throughout. The new company to fix their mistake said we were very "lucky" the liner was able to be salvaged. Two other local pool professionals have confirmed that this company's standards have plummeted. I am certain the company will respond by gaslighting this review--claiming we were "difficult," trying to blame the leak on our winterization company, or making excuses for the plumbing. Do not be fooled. We were incredibly patient for nearly a year, but this company simply cannot be trusted with your money or your property. Avoid at all costs.

First let me just say Jeanne has outstanding customer service, very patient, very kind , very…read moreeducated on the pool process. She answered all my questions and More. She cares about the customer. Also, I do not want to leave out Jacob. He was very kind very knowledgeable on correcting any issues with my pool. He went over and above to help me. My Pool was green and they told me what to do and it cleared up immediately and I have not had any problems since. They both deserve a bonus or a raise for their exquisite customer service. They didn't treat me like a Number. They didn't act like most Pool stores that want to get you in and get you out without solving your problem. I would recommend Backyard pools to any beginner or experience pool owner. Sincerely Sukeeta Duncan

Ray at Leslie's Pools on White Bridge Road recommended Sean Driscoll of Nashland Pools to help with…read morean electrical issue for my in-ground Spa pumps. I contacted Sean and he came back quickly and was terrific. He knew the system as I described it, gave me accurate advice about what was needed and walked me through the process of properly getting my pumps up and running. I would recommend Sean without reservation: he was prompt, knowledgeable and friendly. It's great to experience such excellent service!

Premier Pool & Spa has been exceptional from start to finish -- and after the finish. They built…read moreour pool less than a year ago, and during the recent Nashville ice storm their support was incredible. They were very available, proactively sent clear instructions (including a helpful video) on how to manage the pool through freezing conditions since we keep it open in the winter, and they checked in repeatedly to make sure we were okay and didn't need anything. Scott, their Sales Manager, deserves special recognition. In many companies, the sales person disappears once the contract is signed -- not Scott. In the middle of the storm, after we lost power, he got on the phone and walked me step-by-step through what to do with the pump and how to protect the equipment. Clear guidance, calm coaching, and genuinely supportive. They even sent a holiday card/gift -- a small touch that says a lot: they don't forget you once the pool is done. Strongly recommend Premier Pool & Spa. Google Review (more detailed / story-style) Premier Pool & Spa is the definition of a company that stands behind their work -- long after the pool is built. They built our pool less than a year ago in Nashville, and during the recent ice storm they were truly outstanding. We keep our pool open during the winter, and Premier was extremely proactive: they sent clear guidance on how to handle the pool in freezing conditions, plus a straightforward video with step-by-step instructions. When we lost power during the storm, I was honestly stressed about what to do next -- and Scott (their Sales Manager) was incredible. He took the time to talk me through it in real time, basically giving me a "crash course" on how to handle the pump and protect the system, and he stayed with me through the process until everything was stable. What impressed me most is the follow-through. They didn't just send info and disappear -- they checked in, messaged us to see if we needed help, and made it clear they were available for support throughout the winter. They even sent a holiday card/gift, which is such a thoughtful reminder that they don't forget about you once the build is done. A lot of companies build your pool in the summer and you never hear from them again. Premier Pool & Spa builds it -- and still has your back in the winter. I strongly recommend them.

We had a motor pcv connection leak for our jetted whirlpool tub…read more Matthew found the leak. The pump motor was not secured to the floor and when the pump was turned on the pump motor would vibrate and move around. The vibrations caused the pvc pipe connected to the pump to become loose and leak. He secured the motor and repaired the leak. He also noticed the ground wire of the pump was not grounded so he got it grounded too. If the ground wire had come in contact with the tub someone would have gotten electrocuted. Matthew fixed all those things and was finished in about an hour. Now out whirlpool works safely again. Great good. Great price. I would hire him again.p

Matt did a great job getting our spa back up and running after it being down 10 months. He was very…read morethorough with his cleaning!

Convenient to home. We went in expecting to buy several pieces of equipment. They suggested we…read moreapproach the issue a different way and we bought fewer supplies.

We've been using Leisure for almost 5 years now!!! They open our pool every year for us and do an…read moreexcellent job. Very Honest but most of all very knowledgeable about how to "balance" our pool and what to use to maintain that balance. Their chemical test practice is state-of-the-art and helps us maintain a crystal clear pool!!! - AND IT'S A FREE SERVICE! They never try to over sale you and Bob , Ashley , Charlie and company are all very friendly, understanding and service minded in all respects. I would recommended this business to anyone in need of supplies and pool service. I would give them 6 stars if possible. Thank you Leisure!!!!!

We gave them over a year to try and get things right, but our pool has been green (algae) and…read moreun-swimmable around 50% of the last year. I have sent text after text over the last year, always getting the response "we will take care of it", but they never do. We have finally fired them.

Aqua Doc Pool and Spa is the way to go! From servicing pools to doing repairs they've got it all…read morefigured out. The staffing is extremely friendly and they truly value their work.

Herbie and his crew are amazing!! Start to finish very professional!!! The weather was horrible…read morewhile they installed the pool but I noticed they tried every chance they got to do everything they could before it would start raining again. Everything turned out great !!

Herbie and his team at Pool Pros provided the best experience with our pool installation and…read moreprocess. Very happy with the finish product.

Jordan and his staff are awesome. We purchased a home with an on ground (stealth) chlorine pool…read more Coming from a salt water gunite pool in Florida to this was a huge change. Keenan and Aaron cam out and checked the equipment and gave us some recommendations- which we took and replaced the screaming pump with a variable pump that is whisper quiet. Everyone is both professional and friendly. We will use JAG pools forever. Also, the water testing service is so nice!

Yesterday JAG put in a replacement pool liner. There are small sticks and sharp items underneath…read morethe liner. I had the owner, Jordon Jagger come out and show him the pressure points that cause me the most concern. He told me he wasn't worried about the sharp pin like points sticking up and that it would compromise the sides of the pool if he tried to vacuum or sweep under there to get the larger items left underneath. I expressed my concerns because over time as the automatic cleaner goes over those sharp points it will wear holes in the liner. i Just want the job done correctoy. This is a replacement liner. He told me he would send someone back today to get the sticks out. I am hoping this company will stand behind their work. I will update.