Great service, exceptional knowledge. Answer my questions with courtesy and great products,…read moreincluding all of the chemicals needed to keep my tub in perfect running order.

Connor answered all of my questions - presented himself professionally- and followed through on the…read moreinstallation of my new hot tub and sauna. Not being an expert in water balancing he, assisted me with everything including the installation intelligent water system. The whole team goes above and beyond! Buy with confidence from the Hot Springs Franklin Team

After a patient wait for install, I'm missing two pieces after my pool install. I cannot fill up…read morethe pool due to the missing pieces and no one will call me back. Also, the build took three days and three trips for a small above ground pool and it's been sitting over a week unfinished. I paid for the extra trip charges for the builders as well. The liner was the wrong size and that was corrected, but I'm still missing two upright pieces. The bowling green office where I purchased the pool would not return my calls. Eventually, they told me to call and speak with Jim at the Cookeville office and I've left multiple messages with no returned call. At this point, I just want the pool gone and my money back. It seems like the company is a mess. Got a call back immediately this morning from bowling green manager!!! Thank you!!

We bought a great spa (bullfrog) from them a few years back. Sales rep was knowledgeable but would…read morenot return a call once he got his po. A few years later while under warranty we had a serviceman come out and he said we needed a new control panel and that it would take a week to get in. That was a month ago! I have called multiple times, left vm and heard nothing back. Not surprised that the reviews are so bad and very glad I did not order pool pump and filter from them last year when I was looking. Read the reviews folks and you can prevent a frustrating experience!

I bought a new house in Brentwood and called FP&S. They had been servicing the pool here for a…read morecouple of years. The girl I spoke to just kept saying over and over and over again that they could help, that they could take care of it and that she would have someone call me right back. Well, that was 6 weeks ago. I can't say if they do good work or not. I can say they need to hire a competent person to answer the phone and people to follow up. I can also say they lost a potential new customer and the opportunity to bid on several planned upgrades because of upfront failure to launch!

I can not say enough of the staff at Franklin pools and spas. They are extremely knowledgeable and…read morehelpful on the phone or in person. When I moved into my house they came out and taught me and refreshed me whenever I call them. Tara's knowledge and how much she remembers you demonstrates you are not a number but a customer. I always do my best to support local business!! I would recommend any new or old pool owner stop in and see what they have to offer.

Customer service was not good several times in the past 3 years I have gone to this location. The…read moreonly reason I went back was because Rick was so helpful. I almost stopped going there when his hours were limited. However, a shining star arrived that makes the experience of going to the store a pleasure. Cheryl K. is very knowledgeable, friendly and courteous to all. She is very clear and concise when she explains your water quality and how to go about making adjustments. Questions are always answered in a very kind and courteous way. She knows the products and helps you locate them in the store. She even also tested my chlorinator when it was problematic. She always has a smile on her face and even when the store is crowded, she never gets rattled and treats everybody with the upmost of respect. You've got a valuable employee there, I have heard many customers express compliments about her positive performance.

Thank you Rick for sorting out my pool issues and telling me exactly what to do. Algae is gone…read more Pool is sparkling!

I was not aware of their outdoor furniture lines, and had frankly been confused about the…read moredifference in Volunteer Pools & Spas and another unrelated business with a similar name. Their people sat me down and told me all about the business, including what they did and didn't do, educated me on the difference in their furniture lines versus the competition, and even told me about their outdoor kitchens and how they're not only a lower price than one built on site--but you can take them with you if you move! No, I haven't bought anything from them yet, but service is a big thing for me, and they educated me and answered all my questions. I appreciate that.

They were to clean and service the pool bi-weekly(clean,test and add needed chemicals)The video…read moreshows the owner throwing chemicals in the pool and leaving on two separate occasions. He did not clean the pool and did not test the water. The chlorine levels were so high the pool was unsafe to use. This was brought to the owner's wife attention and she stated we would not be charged. I would suggest making sure you have cameras because this company in not TRUSTWORTHY They will still try to collect for services not rendered.

Our Hot tub was leaking. I got a recommendation from someone who has used them before. I'm glad I…read moredid. I spoke to Jeremy and explained my situation, he told me he was sending someone soon and that they were very busy. A week later Nick Wood called he was in area. exceptional service, 2 days in total service with parts. Would recommend them to everyone. Can't go wrong with Bubble Factory Spa.

Our hot tub was leaking and called Bubble Factory, originally, he told us within 2 weeks - which…read morewas fine with me - then just 2 days later they called and offered to come by since they're in the area. Well, they came and fixed the issue so incredibly FAST it was awesome, and I highly recommend them! Thank you!!!

Worst experience I've had. Recently moved to a new house with a pool, never had a pool before so…read morethought this would be perfect to get started. Was given no information on what I needed to do ahead of time to prepare. Repair team and cleaning team arrived at my home were not there for longer then 5 minutes said can't do anything and left. One service was dropped because I didn't ask for the service the cleaning I did order was still the full hour rate even tho they did nothing and spent less then 5 minutes looking at my pool. Will never work with them again.

Volunteer Pools definitely lives up to their reputation! From Forrest and Joey guiding us thru the…read morepool design process to Barry and Joey installing the pool and the help that I get in the store I couldn't be more pleased! I had a great experience from start to finish and I wish I had done it sooner !! Thanks again for my beautiful pool !!

So very rude! The people working here act like it's an inconvenience to have to speak to a…read morepotential customer and especially someone with the audacity to enter the building without an appointment! It's lighting and hardware for goodness sake! I guess if you aren't working with a builder and purchasing a house full of lighting they done have time for you. Pathetic.

I called for four weeks for a builder replacement item. If your calls get sent to "hardware" then…read moreyou might as well hang up. Four weeks of call-back promises is probably the worst of customer service. Even the mention of Ford Custom Homes had no leverage. Went from asking for assistance to offering to pick the hardware up if they would get it out of their warehouse for us, Nothing. Four weeks. Done. Graham's Lighting. Cool Springs Blvd. Franklin TN