Great service, exceptional knowledge. Answer my questions with courtesy and great products,…read moreincluding all of the chemicals needed to keep my tub in perfect running order.

Connor answered all of my questions - presented himself professionally- and followed through on the…read moreinstallation of my new hot tub and sauna. Not being an expert in water balancing he, assisted me with everything including the installation intelligent water system. The whole team goes above and beyond! Buy with confidence from the Hot Springs Franklin Team

Tracy came today to install a new filter on our pool. Second time he has come to our home to fix…read moretwo separate issues, months apart. Very professional and deliberate in his work. Great technician! Thanks Tracy!

We purchased a cantilever umbrella from Family Leisure, on sale for almost $2,000, in December…read more2024. Two days ago, we took the cover off and opened it, or tried to. We turned the crank and nothing. Upon further inspection, we saw the cable and it is either broken or has come undone at an end. We called Leisure World and asked to schedule service for the umbrella. We were told they do not have a service department and could not provide anyone who could help us. Love it, spend $2,000 and get no support. Make sure that before you buy an expensive product they guarantee you that they provide service before AND after the warranty expires.

After a patient wait for install, I'm missing two pieces after my pool install. I cannot fill up…read morethe pool due to the missing pieces and no one will call me back. Also, the build took three days and three trips for a small above ground pool and it's been sitting over a week unfinished. I paid for the extra trip charges for the builders as well. The liner was the wrong size and that was corrected, but I'm still missing two upright pieces. The bowling green office where I purchased the pool would not return my calls. Eventually, they told me to call and speak with Jim at the Cookeville office and I've left multiple messages with no returned call. At this point, I just want the pool gone and my money back. It seems like the company is a mess. Got a call back immediately this morning from bowling green manager!!! Thank you!!

AVOID THIS PLACE LIKE THE PLAGUE THEY ARE! ready & eager to make the sale... but horrible once…read moreyou need service (and you will need service)... i am talking during warranty and after warranty! they actually damaged my hot tub spa when replacing a warranty part by wiring it incorrectly... i found this out later when the part shorted out just shorly after the warranty ended... they were terrible - please avoid them!

Customer service was not good several times in the past 3 years I have gone to this location. The…read moreonly reason I went back was because Rick was so helpful. I almost stopped going there when his hours were limited. However, a shining star arrived that makes the experience of going to the store a pleasure. Cheryl K. is very knowledgeable, friendly and courteous to all. She is very clear and concise when she explains your water quality and how to go about making adjustments. Questions are always answered in a very kind and courteous way. She knows the products and helps you locate them in the store. She even also tested my chlorinator when it was problematic. She always has a smile on her face and even when the store is crowded, she never gets rattled and treats everybody with the upmost of respect. You've got a valuable employee there, I have heard many customers express compliments about her positive performance.

Thank you Rick for sorting out my pool issues and telling me exactly what to do. Algae is gone…read more Pool is sparkling!

We just had a hot tub installed by Keith at Aqua Spas and we couldn't be happier. The product, his…read moreservice and the entire buying experience were outstanding. If you're looking for good quality, sold and serviced by someone who knows his stuff; Aqua Spas is the place to go.

Excellent service. Great products made in the ISA!! With great pricing! The whole experience was…read moreawesome from start to finish! Highly recommend.

We have been using them for 4 years now the service is outstanding ! Hats off to David and his…read morecrew.

Great service Nice people…read more Keeps our pool looking great Would highly recommend Very knowledgeable

Extremely detail oriented, great communication and very timely. I appreciated that they didn't try…read moreto charge outrageous prices. They were very knowledgeable and helpful. 10/10 recommend and planning to sign up for the cleaning/maintenance services. Glad I found moore's spas. They did a much better job getting my hot tub into a tight space than the company I purchased my hot tub from. Above and beyond excellence.

I purchased my Jacuzzi spa in 2003. Thanks to Taylor and Rachel it is still running and looking…read moreamazing! Their service is exceptional and reasonable. I have had a couple close calls when I thought my spa was done for. I was at the point of discussing the purchase of a new spa with Rachel but Tadd came through and diagnosed the problem and saved the day. Most recently (Aug 2025) I had an electrical issue that Tadd found and Taylor was able to professionally and effectively communicate the issue to my electrician to get my spa back up and running safely! I am grateful for their commitment to their clients no matter where they are.

Our Hot tub was leaking. I got a recommendation from someone who has used them before. I'm glad I…read moredid. I spoke to Jeremy and explained my situation, he told me he was sending someone soon and that they were very busy. A week later Nick Wood called he was in area. exceptional service, 2 days in total service with parts. Would recommend them to everyone. Can't go wrong with Bubble Factory Spa.

Our hot tub was leaking and called Bubble Factory, originally, he told us within 2 weeks - which…read morewas fine with me - then just 2 days later they called and offered to come by since they're in the area. Well, they came and fixed the issue so incredibly FAST it was awesome, and I highly recommend them! Thank you!!!

This is one of the best lap swimming complex I've been to while traveling. For people over 60 the…read more$4 fee is dropped to $2 The pool is setup for 50 meters (long course) until 11a and the shift the lanes to 25 yds (short course). The aquatics Director is a great guy. He runs the swim team workouts in the am, but leaves several lanes open for lap swimming. There is also a 3-lane 25-yd (shallow) for swimming lessons & the facility also has a full exercise gym. One cool thing about this pool is the standing ledge at the wall that makes resting more comfortable. Love swimming in this pool!

The highest praise for this facility!!! It's well-equipped, very clean, has friendly staff &…read morewelcoming members!! (Proximity to Life Trail a real PLUS!) **Very appreciative of consideration shown Active Duty & Veterans of U.S. Military!!

I wish I could give a better review as our project started off promising. Dig went well, shell was…read moreformed up timely, coping and tile installed on schedule and then everything came to a halt. Project manager went out for medical issue and there was no communication from peek as to his return and didn't send anyone out to take over project. Two months later and multiple texts and emails he finally showed back up. After waiting nearly three months with no progress we finally get the plaster done. The crew members were chewing sunflower seeds and spitting shells everywhere and ended up getting shells in the plaster. Oh and don't let me fail to mention that whenever a payment is due they are on your doorstep expecting immediate payment from you without delay, saying they can't complete any more work unless you stroke a check. Well of course I made all payments as requested and now that they got the equipment installed and got all their money they are gone. Well that would be great but two of my pool lights don't work, the gas isn't hooked up to pool heater, I have no idea if equipment is running or even working properly and absolutely no response from company after at least a dozen requests for a service response. I would strongly consider using another company. From what I have heard from others who are familiar with peek, they are no longer the company they were 5-10 years ago. Don't let the pool kings show fool you.

When we moved into our home, we knew we wanted a pool. After interviewing a number of companies, we…read moredecided on Peek Pools. The pool has been operations now for about 4 years and we are very pleased with what we got, and we highly recommend them for service, design and quality. We have a great working relationship with Corey (owner) and Josh (pool maintenance), both are always available and willing to help.