If you are considering Backyard Blues Pool (Jordan Kiss), please look past the other 5-star…read morereviews. Based on our 9-month ordeal, this company is not the same as it once was. We experienced a catastrophic failure of both workmanship and professional integrity. When we signed our contract (early January), we were promised a pool that would be ready for the Spring season. Instead, we were met with month after month of delays and excuses. The project dragged on for nearly a year and wasn't "finished" until the end of summer (final Inspection passed October) We lost an entire season of use due to their inability to manage a schedule or supervise their crews. The construction itself was plagued by major errors, including a botched pool layout and elevation. We were told we would see the forms prior to pouring the base layout. We went out of town and found the layout grossly incorrect. When we demanded they fix their own mistake, the owner, Jordan, attempted to charge us to correct it. In a separate situation, we were told to purchase a 5000+ retaining wall or sign a waiver releasing them from structural warranty (they were trying to force on us to cover their errors). After weeks of bantering, Jordan finally came on-site to discuss the wall. To which, he became hostile and started yelling at us in our backyard. He threatened to abandon the project entirely and verbally berated us, claiming we had "run out of money" and were "just trying to get things for free." This was a blatant attempt at financial intimidation. They installed our coping using silicone adhesive instead of a proper mortar bed. This created a dangerous "false bond," causing tiles to pop off and creating a fall hazard. When it was reported, I was blamed for purchasing the wrong materials. I purchased a product specific for pools and used throughout the United States. In October, we reported a significant, visible water loss (estimated at over an inch per day). The company said it was normal "evaporation". From his office, he repeatedly dismissed a 600% higher-than-normal water loss as "evaporation" to avoid his warranty obligations. The company only reached out to send someone once they realized we were serious about filing formal complaints with the State of Tennessee and other venues. This "offer" came only after the damage was done and the liner had collapsed. We have already hired a licensed professional to perform the repairs Backyard Blues ignored since the water loss was reported last year. Their sudden "availability" is a desperate attempt to protect their license, not help a customer. Because they refused to investigate the leak, the ongoing water caused the total liner collapse, shrinkage, and massive wrinkles throughout. The new company to fix their mistake said we were very "lucky" the liner was able to be salvaged. Two other local pool professionals have confirmed that this company's standards have plummeted. I am certain the company will respond by gaslighting this review--claiming we were "difficult," trying to blame the leak on our winterization company, or making excuses for the plumbing. Do not be fooled. We were incredibly patient for nearly a year, but this company simply cannot be trusted with your money or your property. Avoid at all costs.

First let me just say Jeanne has outstanding customer service, very patient, very kind , very…read moreeducated on the pool process. She answered all my questions and More. She cares about the customer. Also, I do not want to leave out Jacob. He was very kind very knowledgeable on correcting any issues with my pool. He went over and above to help me. My Pool was green and they told me what to do and it cleared up immediately and I have not had any problems since. They both deserve a bonus or a raise for their exquisite customer service. They didn't treat me like a Number. They didn't act like most Pool stores that want to get you in and get you out without solving your problem. I would recommend Backyard pools to any beginner or experience pool owner. Sincerely Sukeeta Duncan

Fox Pools did an amazing job installing my in ground pool…read more Thank you to David, Jay and Jeremy for a great experience and a BEAUTIFUL final product. They were honest,and professional during the entire process and the quality of workmanship was excellent. Communication was great and their integrity and knowledge made the entire experience 5 STAR. I highly recommend Fox Pools and Spas.

We chose FOX POOLS to open our pool this year. It was by far the best service we have had in 8…read moreyears of pool ownership' They not only cleaned, they tested all equipment including heater and uv filter.It was all perfect when they left. Our technician JOHN was very knowledgeable. This guy knew his stuff and the quality of work showed that. Thank you John and FOX POOLS HENDERSONVILLE TN. Grateful in Goodlettsville David

Great to work with! If you have a question they respond and…read moreproblem they come out I highly recommend them

Gustave did an amazing job He is always quick to respond…read moreand priced better then competitors, he is so personable and very professional, he is definitely my go to for all pool maintenance and fixes

Rip Current has been amazing. I had a lot of problems with my other pool company and Josh and his…read moreamazing crew fixed everything. Josh is an expert in all things pool. Anytime I had a question or problem (no matter how seemingly minute) he responded and addressed it quickly. I cannot say enough about this company. When I sold my home he talked the new owners through pool care and went the extra mile to create a smooth transition. If I still lived in Nashville, and still had a pool, I would be using them for life. They have always gone above and beyond and are the best in Nashville!

7/8/2026-I strongly regret hiring RIP Current Pool Service--at this point, it feels more like…read more"RIP-OFF POOL SERVICE." We paid approximately $1,000 per month for service ($500) and chemicals($500), so expectations for professionalism and consistency are high. Initially, the service was excellent. The first technician clearly knew what he was doing, and the pool looked great. Unfortunately, that level of service didn't last. After those first few weeks, we were repeatedly sent different VERY untrained employees, and the ​QUALITY DECLINED QUICKLY! The breaking point came when one of their technicians dumped 4 LARGE BAGS OF SALT directly into our pool. If the pool had been properly monitored weekly, there should have been NO need for that volume. The salt has not dissolved properly 2 weeks after service and has settled on the bottom of our black-finished pool--something any experienced professional knows can damage the surface. I have owned multiple saltwater pools and have ​N​EVER-NEVER experienced salt residue sitting on the bottom of a pool even ​2 week after application. That alone raises serious concerns--not only about how the salt was added, but also about the ​"QUALITY" and TYPE OF SALT USED- To make matters worse, their employees spend more time on their phones than actually servicing the pool. I have also witnessed careless handling of equipment, including throwing ​sweeper poles/tools down rather than replacing them properly. On one occasion, their employee damaged a poolside ​A​RT ​ piece--- by ramming the ​pole equipment into it, leaving a hole--never reported the damage. Perfect round hole from the end of a pole brush in my ART. RIP CURRENT work habits are inefficient and frustrating to watch. For example, while addressing salt buildup on the tile, the technician would scrub​ VERY briefly, then stop, step back, and pause for extended periods as if inspecting the work from a distance--despite the issue being clearly visible up close. This pattern repeated throughout the service visit and reflects a lack of urgency and attention to detail.​ He only cleaned a 2.5 ft of tile on the whole pool. The excessive salt has now created significant buildup on our pool tile, which requires additional cleaning--using "their products", at our expense. When we raised concerns, the owner was dismissive and attempted to justify the situation rather than take accountability. Even more concerning, WE WERE TOLD BY RIP CURRENT OWNER-- --without our agreement-- that OUR saltwater pool would NOW be treated as a chlorine pool. --------WHAT!!!!!!!!!!! This is unacceptable. The saltwater pool was built just two years ago, and no service company should unilaterally make that decision.​ WE ARE THE CLIENT!!!!!!!!!! When I questioned the pool technician- the next week, who added​ 4 bags of salt --he admitted his boss later told him it was too much. It appears the company is now trying to manage the consequences of their own mistake while ​W​E PAY FOR THEIR INEFFICIENCY --both financially and in reduced pool quality. The salt level is now so high that the water feels like swimming in the DEAD SEA. Overall, the professionalism of this company is far below what you would expect, especially at this price point. Communication is poor, accountability is lacking, and customer service is dismissive & quality of trained employees is lacking. BUYER BEWARE: THIS COMPANY DOES NOT VALUE ITS CLIENT AND OPERATES WITH A LEVEL OF ARROGANCE THAT IS DIFFICULT TO WORK WITH.

Premier Pool & Spa has been exceptional from start to finish -- and after the finish. They built…read moreour pool less than a year ago, and during the recent Nashville ice storm their support was incredible. They were very available, proactively sent clear instructions (including a helpful video) on how to manage the pool through freezing conditions since we keep it open in the winter, and they checked in repeatedly to make sure we were okay and didn't need anything. Scott, their Sales Manager, deserves special recognition. In many companies, the sales person disappears once the contract is signed -- not Scott. In the middle of the storm, after we lost power, he got on the phone and walked me step-by-step through what to do with the pump and how to protect the equipment. Clear guidance, calm coaching, and genuinely supportive. They even sent a holiday card/gift -- a small touch that says a lot: they don't forget you once the pool is done. Strongly recommend Premier Pool & Spa. Google Review (more detailed / story-style) Premier Pool & Spa is the definition of a company that stands behind their work -- long after the pool is built. They built our pool less than a year ago in Nashville, and during the recent ice storm they were truly outstanding. We keep our pool open during the winter, and Premier was extremely proactive: they sent clear guidance on how to handle the pool in freezing conditions, plus a straightforward video with step-by-step instructions. When we lost power during the storm, I was honestly stressed about what to do next -- and Scott (their Sales Manager) was incredible. He took the time to talk me through it in real time, basically giving me a "crash course" on how to handle the pump and protect the system, and he stayed with me through the process until everything was stable. What impressed me most is the follow-through. They didn't just send info and disappear -- they checked in, messaged us to see if we needed help, and made it clear they were available for support throughout the winter. They even sent a holiday card/gift, which is such a thoughtful reminder that they don't forget about you once the build is done. A lot of companies build your pool in the summer and you never hear from them again. Premier Pool & Spa builds it -- and still has your back in the winter. I strongly recommend them.

I found this company in the last 2 years. I've had a pool since 2010 and used many service…read morepersonnel. I've never had issues with other companies, but when I found this company it was a fantastic find! Their prices are fantastic. They have both opened and closed my pool for the season. They have also been very quick to respond with any issues or repairs. In a world of mediocre customer service, TN Pool is a gem! All the staff we have met have been knowledgeable, personable, and met any need with efficiency. I always feel like I get way more service for the price. If you have ANY type pool, spa, water system in your yard please give these guys a call for estimates. Our family cannot recommend them enough. If you don't give them a call you are missing out.

On June 17, 2023, Jon repaired my 30 foot round above ground pool. He located and repaired several…read moreholes in the liner of my pool. He was courteous, respectful, and professional.

Would highly recommend Absolute Pools. They have helped us tremendously with all sorts of issues…read moreregarding our pool. Very knowledgable, timely, thorough, and friendly. Saved the summer for the kids being able to use the pool!

Jackson and his team are good, knowledgeable, honest, and genuine people. They are professional and…read morefair. Always willing to help me troubleshoot any issues that may come up even years later. I couldn't be happier to have had them place my container pool. Highly recommend and would use their expert services and products again!