We recently purchased a pool from Fox Pools & Spas. While I am sure most people have heard the horror stories typically associated with having a pool put in, we want to tell the flip-side of the experience.
We were very choosy on picking who would install our pool. While price was certainly a factor, it was not the only thing we considered. Having recently built a new home, we are aware of the frustrations that can come when having something built; therefore, we had many considerations surrounding a quality process.
We told Fox it was important to us that once our pool process began, we wanted it completed in a very timely manner. To us that meant working on it each day the weather allowed for work. We told them having people clean up "their mess" as they worked was important. We told them we needed someone to build a quality pool and help us set up a quality maintenance program. And of course it was important for the design fit in with our somewhat unique backyard landscape. Fox took all this input, and first wanted to come to our home to see what made sense. Only after this visit did they put together a package.
We chose to get quotes from 3 different pool builders, and reviewed them all carefully. What we loved about the Fox quote was the fact it was extremely clear on what our contract covered, and also what was included so far as equipment. And they were very patient and thorough in answering questions; we felt very valued from the start. For us, Fox was an easy choice.
The pool install went without a hitch. The duo who installed the pool was top notch. We would watch in amazement as they measured, re-measured, to take great care the pool was exact. And once they installed the pool, we had another individual who was equally as precise in installing the filter system, etc.
One thing we did not totally understand and appreciate until after the fact was that Fox's quoted package is so totally comprehensive. They literally gave us every piece of equipment we need to keep our pool beautiful. For instance, for safety reasons we chose to have an electric pool cover. We have friends who told us how great electric covers are, but said it is a pain every time it rains as the water goes into the pool when you open the cover after a rain. We immediately said, "not an issue, Fox gave us a sump pump!" I could go on and on about the equipment they provided. But bottom line, what you need to know is they aren't looking to negotiate each and every piece of equipment. Their bid will be comprehensive and include what you need to have a beautiful pool.
In summary, we really want to share our pleasure at having a partner who understood our needs and made us a feel like old friends during the entire process. From David and Brian who negotiated our package, to James, Christina, and Jay who installed the pool, the process went so smoothly. We are so happy we chose Fox Pools and I hope this helps anyone else who is considering them.
If you ever have questions for us about the process or Fox, please contact David Ferrell at the store and he will get you in touch with us. Thanks. Kathy & Mike Shelby read more
