7/8/2026-I strongly regret hiring RIP Current Pool Service--at this point, it feels more like…read more"RIP-OFF POOL SERVICE."
We paid approximately $1,000 per month for service ($500) and chemicals($500), so expectations for professionalism and consistency are high. Initially, the service was excellent. The first technician clearly knew what he was doing, and the pool looked great. Unfortunately, that level of service didn't last. After those first few weeks, we were repeatedly sent different VERY untrained employees, and the QUALITY DECLINED QUICKLY!
The breaking point came when one of their technicians dumped 4 LARGE BAGS OF SALT directly into our pool. If the pool had been properly monitored weekly, there should have been NO need for that volume.
The salt has not dissolved properly 2 weeks after service and has settled on the bottom of our black-finished pool--something any experienced professional knows can damage the surface.
I have owned multiple saltwater pools and have NEVER-NEVER experienced salt residue sitting on the bottom of a pool even 2 week after application. That alone raises serious concerns--not only about how the salt was added, but also about the "QUALITY" and TYPE OF SALT USED-
To make matters worse, their employees spend more time on their phones than actually servicing the pool. I have also witnessed careless handling of equipment, including throwing sweeper poles/tools down rather than replacing them properly. On one occasion, their employee damaged a poolside ART piece--- by ramming the pole equipment into it, leaving a hole--never reported the damage. Perfect round hole from the end of a pole brush in my ART.
RIP CURRENT work habits are inefficient and frustrating to watch. For example, while addressing salt buildup on the tile, the technician would scrub VERY briefly, then stop, step back, and pause for extended periods as if inspecting the work from a distance--despite the issue being clearly visible up close. This pattern repeated throughout the service visit and reflects a lack of urgency and attention to detail. He only cleaned a 2.5 ft of tile on the whole pool.
The excessive salt has now created significant buildup on our pool tile, which requires additional cleaning--using "their products", at our expense.
When we raised concerns, the owner was dismissive and attempted to justify the situation rather than take accountability.
Even more concerning, WE WERE TOLD BY RIP CURRENT OWNER-- --without our agreement-- that OUR saltwater pool would NOW be treated as a chlorine pool. --------WHAT!!!!!!!!!!!
This is unacceptable. The saltwater pool was built just two years ago, and no service company should unilaterally make that decision.
WE ARE THE CLIENT!!!!!!!!!!
When I questioned the pool technician- the next week, who added 4 bags of salt --he admitted his boss later told him it was too much. It appears the company is now trying to manage the consequences of their own mistake while WE PAY FOR THEIR INEFFICIENCY --both financially and in reduced pool quality. The salt level is now so high that the water feels like swimming in the DEAD SEA.
Overall, the professionalism of this company is far below what you would expect, especially at this price point. Communication is poor, accountability is lacking, and customer service is dismissive & quality of trained employees is lacking.
BUYER BEWARE: THIS COMPANY DOES NOT VALUE ITS CLIENT AND OPERATES WITH A LEVEL OF ARROGANCE THAT IS DIFFICULT TO WORK WITH.
