Took care of me when I was in need and worked with me with my family situation. These guys are…read morelegit. Workers knowledgeable and great pricing. Thanks Ninjas

Pool Ninja was a big help with our pool. Thanks for the efficient, fast service! Taught us about…read morethe pool.

If you need pool service in the Old Hickory area, ask for Jake at Holywater Pools! He went above…read moreand beyond with our gunite pool, not only taking great care of it but also making sure I understood the process. Fantastic service all around!

Jake got my hot tub back up and running after all of the pipes had busted from a deep freeze. He…read morewas great to work with and the communication was flawless. I highly recommend!

Eric is prompt, professional, and a good communicator. He arrived in a timely manner when called…read moreand diagnosed the issues while letting me know exactly the steps he took and what he discovered. Eric's follow-up was at the appointed time and he solved the problem. 10/10 will use this service again.

These guys are very professional and does the job right every time! Goes above and beyond.read more

Well....you better know your product inside and out before you go here for parts. I gave every…read moresingle number for the pump and wet end for my hot tub and received the wrong part twice! Then they nailed me with a restock fee and freight charges!!! I even gave them the part number I needed and they still didn't order it right! I suggest Ebay!!! If they had done any research on the numbers I gave them I would have gotten the right parts, but epic failure on both orders! They don't know what they should about the industry and they totally ripped me off!

More helpful than I could ask for. They are willing to work with customers who need them to come…read moreout sooner than scheduled, and they are very knowledge of the product. Only stocking the best chemicals, way better than anything you'll find at your big box stores.

We chose FOX POOLS to open our pool this year. It was by far the best service we have had in 8…read moreyears of pool ownership' They not only cleaned, they tested all equipment including heater and uv filter.It was all perfect when they left. Our technician JOHN was very knowledgeable. This guy knew his stuff and the quality of work showed that. Thank you John and FOX POOLS HENDERSONVILLE TN. Grateful in Goodlettsville David

Marci told me I needed to clean my pool before they would come out and close it. I bought the…read morechemicals recommended from their store and got it cleaned up. Upon getting it cleaned, Marci then told me they aren't accepting anymore closings although I tried to schedule the closing weeks before. I gave them 2 stars as the other staff was extremely helpful and didn't just tell me to watch youtube videos.

Jordan and his staff are awesome. We purchased a home with an on ground (stealth) chlorine pool…read more Coming from a salt water gunite pool in Florida to this was a huge change. Keenan and Aaron cam out and checked the equipment and gave us some recommendations- which we took and replaced the screaming pump with a variable pump that is whisper quiet. Everyone is both professional and friendly. We will use JAG pools forever. Also, the water testing service is so nice!

Yesterday JAG put in a replacement pool liner. There are small sticks and sharp items underneath…read morethe liner. I had the owner, Jordon Jagger come out and show him the pressure points that cause me the most concern. He told me he wasn't worried about the sharp pin like points sticking up and that it would compromise the sides of the pool if he tried to vacuum or sweep under there to get the larger items left underneath. I expressed my concerns because over time as the automatic cleaner goes over those sharp points it will wear holes in the liner. i Just want the job done correctoy. This is a replacement liner. He told me he would send someone back today to get the sticks out. I am hoping this company will stand behind their work. I will update.

This company scammed my family out of over $200 by allowing another customer to use our credit card…read moreto purchase supplies for their hot tub. When we sold our home, they gave the new home owner access to our account and all of our financial information. We saw a credit card charge show up and when we inquired about it, we were told that it was procedure to change the name on the account and leave all financial and private customer information on the account. For over a month now, I've fought with them for a refund and the credit card company is even having trouble. It's been a nightmare to deal with and maybe a bad review will wake them up. If you are a customer who may be moving and selling your home with your hot tub, beware! You may want to cancel your credit card accounts before they give your info away.

Earlier this year we made the decision to purchase a spa. After visiting and calling others we…read moredecided on a hot springs unit. The employees were very helpful in the decision making and the setup worked out as described. We did have a little hiccup in the hookup process but the company came out and assisted and we were up and running. With a great selection and first rate service I would recommend them for your hot tub purchase. Here's a photo of my unit all installed.

In short, STAY AWAY!…read more I cannot believe what awful service we have received since using Nashville Pool Company for our family's backyard pool. We had the pool installed almost 10 years now. A salt water pool to be precise. While it was more expensive to install, after weighing our options we decided it was the right choice for us. When we hired Nashville Pool Company we thought we were getting responsible pool service company that was very reasonably priced. We were obviously very wrong about that though. After a little while of using their services we started to notice bills charging for service visits that were never performed. When we called the company to straighten it out they were always rude and would say we had no proof, insisting that their men had come on a day we had been in the backyard from morning to night. So we must have just missed the strange man coming into our backyard while we were gardening to clean the pool in which the kids were swimming? Yeah, that must have been it... It's easy to have competitive prices when your business practices are less than ethical. But that wasn't the end of our troubles with them. After repeatedly asking the pool cleaners to clean the filters, which I understand takes some time and is not very glamorous, we were only getting grumbles and excuses. Then a little while later we saw one man putting chlorine in the pool. We asked him why and he said that they had made it a chlorine pool (without consulting us, the owners, I might add). We asked why and they responded that the filter was clogged so they couldn't add more salt. Well do your job and clean the filter then! Don't make excuses and then cost us over $1K in repairs! And to top it off, on their last visit to our house, we asked them to clean part of the pool. They responded saying that they didn't have the appropriate chemical. Thankfully we had some in the garage so I pulled it out and asked if they could use that. Grumble, grumble, grumble some more but they finally agreed to clean it. Then the bill comes around and we were charged for a whole thing of the chemical! Even though it came from my garage? I tried to get in touch with the owner or manager to correct the billing mistake and instead I was yelled at and called a liar over the phone. The lady I spoke to then threatened to send bill collectors after us if I didn't pay. All I wanted to do was talk to someone about an error on a bill! Of course I paid, what else could I do? All in all I would say that Nashville Pool Co has provided me with the worst customer service that I have ever received in my life. On top of that they weaseled hundreds of extra dollars out of us for inventory that wasn't theirs and services that they didn't provide. I hope my review can save someone else out there from the headaches that come along with interacting with this company.

I agree wholeheartedly with the negative review and experienced very similar issues with Nashville…read morePool Company, from using all of my pool cleaning supplies and charging me for them to stealing the ends of the jets from our hot tub (which now just has open pipes for the water jets) after "opening" the pool up this year. I say opening but really it took from the end of April until the end of June for them to actually open it and clean the water/vacuum etc They tried to charge us for the pleasure after using our chemicals and the pool still being green and full of leaves and stuff from spring, the Polaris disconnected and the columns from winterizing still in the skimmers. This was whilst we had family staying from the UK who really wanted to use the pool and hot tub and were around every day watching the shady dealings of this company from the deck doing everything but opening the pool and cleaning up. We had many prior bad experiences the year before but thought that given they'd installed the pool initially that they'd be best to help maintain it. That was a mistake and I'd never trust them again. The amount of lies they tried to tell us was incredulous and frankly they are very expensive to boot. Also the rudeness of the way the owner spoke with my wife was shocking and very disrespectful. Thankfully we mutually agreed to not do business anymore. There is no situation that I would ever recommend this pool company to anyone. No agendas here and only a fraction of the stories I could tell about this company in the 2 years we used them.