Beware! This company does work without your consent, and will charge you!…read more I am disappointed to leave this pool company after 2 years because they went ahead, and did work outside of my agreed upon contract of a pool opening. At no point in time did they contact me to do "additional work". Therefore, be very careful. They replaced a piece that did not need to be replaced on top of my filter, tossed to the side. Not once letting us know. Not once hearing from us to agree on them touching anything outside of an opening. What's more disturbing is now the piece that was replaced I am not sure can go back. Thus, forcing me to now shut off my pool filter and now not using my pool until this company resolves this blatant issue of unauthorized work and possible damage to what they replaced as irreplaceable now. Make sure you find a pool company that values their customers consent on all work done on your property. Especially because I was not even home for this lack of consumer respect. I would ALSO like to point out that the items replaced were there last year and the year before that. and NO ONE DID OUTSIDE REPAIRS UNTIL NOW. I WAS TOLD LAST YEAR AND THE YEAR BEFORE THAT EVERYTHING WAS FINE.

It's hard to put into words how grateful I am that when I sent an interest email to Concord Pools…read moreand Spas in early April that Kristen Underwood entered into our lives! From our first interaction I knew she'd help me achieve my dream of having a pool in our backyard! Kristen was responsive to every question or concern we had, she consulted with colleagues when needed and always kept us in the loop communicating every detail of our pool project from beginning to end. If you've been thinking about getting a pool reach out to her! You will not be disappointed :-) Kristen and the amazing team at Concord, from excavation to cleaning to service, have given me and my family something that we've only ever dreamed of and every time I walk outside I smile! Thank you all so much!

I had a slow leak in my hot tub about 9 months after it was installed. Mark, with the help of his…read moreson, Michael, diagnosed the problem - which was under the hot tub and ended up being a factory defect. They spent many hours between diagnosing and repairing the problem. They were especially careful in what they did since the hot tub is in my sunroom and they made sure no water was spilled. I would highly recommend them not only for the purchase of a hot tub, but for their service.

Mark and Jeff at the Spa Wholesalers are true professionals. We just purchased our second hot tub…read morefrom them and have referred them to many friends and family. It was extremely challenging removing our old hot tub because of where it was located. The old tub was sitting on an 8 foot high deck that had a 3 and a half foot iron railing that the tub had to be lifted over. And then lowered onto their trailer. They went over and above the call of duty and didn't damage our deck or landscaping. This was a very hard job and was done in 92 muggy degrees. Their prices are great and their service is 5 star. I totally recommend these guys.

what a terrible experience at 70 years old, they sell you a pool then hand it off to a…read moresubcontractor that's whenever things went wrong, I was told it was against their insurance to put the ladder in the water. They didn't tell me he wouldn't even unboxed it days later. I'm still trying to put it together. He got all done. The pumpywas below grade. and it poured out the next day the water was up to the top of the pump and over the top of the chlorinator I called and complained. They said they have the guy come back out and he did brought it up to ground level after he left. I noticed the backwash nozzle was only few feet from the house, which is totally wrong at one point Jim from a frame told me I should've paid attention. It wasn't my job to pay attention. I could go on and on, but If I could've, I would've had take the whole thing back and start fresh with somebody else

They all have gruff exteriors but are very helpful. I needed some help with my pool and they were…read moregreat! Got me the part I needed. Explained why some other issues might be happening and what to do about them. Very informative.

After two years of trying to get appropriate service for our hot tub and electric Covana cover…read moreinstalled properly we had to take Sleep & Spa to Small Claims Court. The judge ruled in our favor and yet three months later, they haven't paid us. Their lack of professionalism and disrespect is appalling. I would advise going anywhere else to buy products!

No call backs....no emails back.....paid 60% and no idea if it's coming next week after ordering…read moremonths ago.

I'm doing an update on Cypress pools after speaking to the owner he made sure that our issue with…read morethe leaking pipes was taken care of. Thank you Jeff M for rectifying the issue and I will let customers know that you are dependable. It just took speaking to you to get it rectified. Hopefully your staff will inform you of any issues that occur in a timely manner without having to get your attention by doing reviews.M P

I would highly recommend Cypress Pools for any and all of your pool needs. I am in the process of…read moreselling my home and my IG pool needed to remain open past the normal pool closing season due to a pool inspection. After the pool inspection was completed, which was the 1st week of November, I began calling companies but none of the pool companies around the Albany area would come out and do it except Cypress Pools. Cindy and Renee were very friendly and accommodating and schedule the pool closing immediately. They did not over charge or add an extra fee knowing many of the other companies would no longer provide the service. Cypress pools were understanding of the situation, honest, professional and the price quoted was exactly what they charged; no last minute add on. Thank you to the team at Cypress Pools especially Cindy who made a stressful home sale very smooth in the pool area. I would not hesitate to recommend Cypress Pools for any pool related issues, pool services of opening or closing or pool installation.

I moved it on a home I purchased in Feb 9. I had Hudson River hot tubs come look at an existing hot…read moretub that wasn't working . They told me the issue , they took it away and replaced with a very reasonable hot tub that was a great price and works awesome

Jerry is so experienced and has so much 'hot tub knowledge', he's become our 'go to' for anything…read morerelated to our tub. He's easy to work with, reliable and someone you should consider when it comes to hot tub management/maintenance.

Horrible customer service. Pool cover has been broken for weeks. Unable to get in touch with an…read moreactual person, have experienced poor follow up. After weeks of no action a call was received that this will be fixed in another week. No apologies given. Our family missed peak pool season in the northeast. Should be noted the cover is not old and shouldn't be a problem to begin with.

I don't know how to begin with the amazing customer service we received from Concord Pools when our…read more9 year old pool was having major issues! You wouldn't think you would have major problems when you put in a pool less than 9 years ago (leaking from underground pipes & stairs, completely rusted walls)! The company we used to install was not helpful what so ever! Other pool companies wouldn't dare touch a pool that they didn't install. Concord Pools have went above and beyond our expectations! We have been working with Dave and we honestly couldn't be any happier! They took the time to evaluate the issues with our pool that was put in with such carelessness and corners cut! We will not be using anyone but Concord moving forward!!! Wish we would have had the forethought to use them initially!

Within 3 years of owing my new fiberglass pool, the entire surface has haze and cracking. Company…read moreis stating they will resolve the issue. Pending and will update after the work.

We purchased a Latham fiberglass pool through Roof To Stay LLC / Eddie Sanchez, one of Latham…read morePools' authorized dealers/installers, because we trusted the Latham name and reputation. Unfortunately, after Roof To Stay LLC / Eddie Sanchez failed to complete our pool installation, we reached out to Latham Pools multiple times seeking assistance. We were hoping they would help facilitate communication with their authorized contractor or provide guidance on how to get our project completed. We were disappointed that our concerns were not addressed and that we did not receive the level of communication or support we expected. After investing more than $57,000 in our pool project, we expected better customer support from a company with Latham's reputation. While the pool itself may be a quality product, our overall experience has been overshadowed by the lack of support after problems arose with the authorized contractor. We believe manufacturers should stand behind the contractors they authorize and make a reasonable effort to assist customers when serious issues occur. I hope Latham Pools will improve its customer service and responsiveness when homeowners experience problems with authorized dealers or installers. Our experience with Roof To Stay LLC / Eddie Sanchez and the lack of meaningful assistance from Latham has been extremely disappointing. I wish I can give 0 stars!! DON'T WASTE YOUR MONEY!!!!!

I've been an Islander customer for years with an in ground pool and always been happy with their…read moreservice. But I brought my Robot vacumn in for repairs, I couldn't believe that they diagnosed and as busy as they are they repaired it in one day. Zack Case and Matthew took care of it and called me later that same day for pickup. Very impressed! they are honest, efficient and the most friendliest staff you'll find. Thank You Bill Aperance

Hot tub ran, just Had a small leak in a pipe off of hot tub. They said heater is where the leak was…read morecoming from. Emptied tub, replaced heater and the tub won't turn on afterwards. Come out and say it's now the motherboard. Replaced that, it glitched, came on and back off. Now saying it's the control panel but it's one that may not be able to find to replace, since tub is an older model. And may need a new hot tub. Will go elsewhere if that's the case. Also ordered a new liner over a month ago for pool. Said it would be installed before the 4th of July. Got a call last week stating it's now being done July 6st. Well it's the 6st and still not being done e. They charge a $299 show up fee when they come out, even if they can't fix the problem. Better off going elsewhere and save you the headache and money!!

I hired Rick to move a pool table from a home about 1 1/2 hours away, transport it to my house,…read morereassemble it, and install new felt. About two weeks before the move, I selected Dark Green (#32) after Rick sent us a color swatch from Championship Billiard Fabric. I also said I would confirm that color with my husband. On the morning of the move, I texted Rick to confirm that he was still able to bring the Dark Green (#32) because that was the color that we decided on. Rick replied, "Got it!" When he arrived, my husband noticed the felt package was actually Accuplay English Green, not the Dark Green (#32) we had agreed on. When I pointed this out, Rick immediately became angry and started yelling. He claimed, "You texted me this morning and that's what I had in the truck," even though he texted back the two words GOT IT when I asked if he had that Dark Green 32. He also complained that he had driven an hour and a half, despite the travel being part of the job we had hired and paid him for. Then he insisted it was "the same color, just a different company," but it clearly was not. What shocked me most was how quickly the situation escalated. In a matter of seconds, he went from a normal conversation to screaming and issuing ultimatums. His emotional self-control reminded me of a five-year-old throwing a tantrum rather than a professional contractor trying to resolve a customer concern. He then said, "Give me $1,000 (of the $1,900 we owed him) and you can get someone else to finish the job." I have never experienced such unprofessional behavior from someone providing a service. He also accused my husband of "hovering" and interfering with his work. In reality, my husband simply asked that the table be centered on the carpet. Rick himself asked if the placement looked correct, and my husband moved it about a quarter of an inch so it would be perfectly positioned. That was the extent of his involvement. At that point, I just wanted the job completed, so I reluctantly agreed to keep the felt he brought, even though it was a different brand than the color chart he showed us and, more importantly, a different color than the Dark Green (#32) we had selected two weeks earlier and confirmed again the morning of the move. Unfortunately, the problems didn't end there. In addition to installing the wrong color felt, several pocket nails were missing, the table is 1/4" out of level (even though Rick claims he levels it as he builds it), and the rubber bumpers were not aligned evenly with the wood rails. And after Rick left my husband used a rubber mallet to align the uneven bumpers. For the record, I purchased this pool table from the original owner, and I am only the second owner. The previous owner had bought this table 30 years ago new and kept it in pristine condition. Rick was the only person who disassembled it and then reassembled it. If the missing pocket nails weren't there after the installation, they went missing during the move or reassembly. Based on my experience, I cannot recommend Rick. His communication, professionalism, and workmanship all fell well below my expectations. Looking back, I wish I had paid more attention to his previous negative reviews because my experience was very similar.

The owner Rick is an idiot. Doesn't know what he's doing and acts like a child when he can't figure…read moresomething out. He got so frustrated he had to quit assembling my pool table because he couldn't fight how to unscrew the bumpers from the rails. It's probably a good thing he left, because he was about to be thrown out. After he left, I noticed he damaged the slate and simply drove screws into pieces instead of putting it together properly. I've spent the last couple hours undoing evening he did, so I can put the table together right.