Beware! This company does work without your consent, and will charge you!…read more I am disappointed to leave this pool company after 2 years because they went ahead, and did work outside of my agreed upon contract of a pool opening. At no point in time did they contact me to do "additional work". Therefore, be very careful. They replaced a piece that did not need to be replaced on top of my filter, tossed to the side. Not once letting us know. Not once hearing from us to agree on them touching anything outside of an opening. What's more disturbing is now the piece that was replaced I am not sure can go back. Thus, forcing me to now shut off my pool filter and now not using my pool until this company resolves this blatant issue of unauthorized work and possible damage to what they replaced as irreplaceable now. Make sure you find a pool company that values their customers consent on all work done on your property. Especially because I was not even home for this lack of consumer respect. I would ALSO like to point out that the items replaced were there last year and the year before that. and NO ONE DID OUTSIDE REPAIRS UNTIL NOW. I WAS TOLD LAST YEAR AND THE YEAR BEFORE THAT EVERYTHING WAS FINE.

It's hard to put into words how grateful I am that when I sent an interest email to Concord Pools…read moreand Spas in early April that Kristen Underwood entered into our lives! From our first interaction I knew she'd help me achieve my dream of having a pool in our backyard! Kristen was responsive to every question or concern we had, she consulted with colleagues when needed and always kept us in the loop communicating every detail of our pool project from beginning to end. If you've been thinking about getting a pool reach out to her! You will not be disappointed :-) Kristen and the amazing team at Concord, from excavation to cleaning to service, have given me and my family something that we've only ever dreamed of and every time I walk outside I smile! Thank you all so much!

This is the place to go for Hot Tubs. Thats all they sell and they do it better than anyone else…read morearound. Top quality hot tubs, made in the USA! Always answers the phone and thoughtfully explains every detail you need. The best service I have ever encountered. 5 stars indeed!

I had a leak in my hot tub and called Mark as a friend highly recommended him. He called,me back…read morepromptly with an estimate and was able to get to me within a couple days. He gave me an estimated time and then texted me when he was on his way. He was very thorough in looking my hot tub over and explaining to me what he was repairing and why. I will definitely use him again if I need further service.

They all have gruff exteriors but are very helpful. I needed some help with my pool and they were…read moregreat! Got me the part I needed. Explained why some other issues might be happening and what to do about them. Very informative.

About 9 months ago I bought a Saratoga Spa (Adelphi model) from them mainly because it was one of…read moretwo tubs that would fit our spot well. I've forgotten her name, but the sales person was very nice. She was helpful, but not at all pushy. Excellent communication during delivery and they came when they were supposed to and took time setting it up the way we wanted it - 4 stars for that. When we used it, the jets tended to pulsate with more or less power. After a few phone calls with Jonathon (sp?), who was very patient and always returned my calls, they came out and tried a fix that helped but didn't completely alleviate the problem. Then Jim offered to either bring in the hot tub to fix it, give me a brand new one at no cost, or try one other fix. Definitely 5 stats for that. I opted for the fix, which worked and haver been enjoying the spa ever since. When the technician was here (forgot his name), he mentioned how much he enjoyed working there and how happy he was with the management, which is always nice to hear. Very happy we happened upon this place.

Super easy went in got my bullfrog a week later. 0% for 72…read moremonths cant beat that. Also a year free of chemicals

I'm doing an update on Cypress pools after speaking to the owner he made sure that our issue with…read morethe leaking pipes was taken care of. Thank you Jeff M for rectifying the issue and I will let customers know that you are dependable. It just took speaking to you to get it rectified. Hopefully your staff will inform you of any issues that occur in a timely manner without having to get your attention by doing reviews.M P

I would highly recommend Cypress Pools for any and all of your pool needs. I am in the process of…read moreselling my home and my IG pool needed to remain open past the normal pool closing season due to a pool inspection. After the pool inspection was completed, which was the 1st week of November, I began calling companies but none of the pool companies around the Albany area would come out and do it except Cypress Pools. Cindy and Renee were very friendly and accommodating and schedule the pool closing immediately. They did not over charge or add an extra fee knowing many of the other companies would no longer provide the service. Cypress pools were understanding of the situation, honest, professional and the price quoted was exactly what they charged; no last minute add on. Thank you to the team at Cypress Pools especially Cindy who made a stressful home sale very smooth in the pool area. I would not hesitate to recommend Cypress Pools for any pool related issues, pool services of opening or closing or pool installation.

I moved it on a home I purchased in Feb 9. I had Hudson River hot tubs come look at an existing hot…read moretub that wasn't working . They told me the issue , they took it away and replaced with a very reasonable hot tub that was a great price and works awesome

So happy to have found Jerry. I had a major issue with my hot tub, and not knowing exactly what it…read morewas I made an appointment for an assessment an hopefully a repair. Upon Jerry's arrival he realized the leak was a simple hose connection. Jerry was extremely knowledgeable and confident in his work. Everything was done in a timely manner. He even had to return at no extra charge to reseal the connection with a different product. My tub is working beautifully now and the cost was extremely reasonable. Jerry was also a great guy and simply a pleasure to be around. Highly recommend with any hot tub issues and more.

Horrible customer service. Pool cover has been broken for weeks. Unable to get in touch with an…read moreactual person, have experienced poor follow up. After weeks of no action a call was received that this will be fixed in another week. No apologies given. Our family missed peak pool season in the northeast. Should be noted the cover is not old and shouldn't be a problem to begin with.

I don't know how to begin with the amazing customer service we received from Concord Pools when our…read more9 year old pool was having major issues! You wouldn't think you would have major problems when you put in a pool less than 9 years ago (leaking from underground pipes & stairs, completely rusted walls)! The company we used to install was not helpful what so ever! Other pool companies wouldn't dare touch a pool that they didn't install. Concord Pools have went above and beyond our expectations! We have been working with Dave and we honestly couldn't be any happier! They took the time to evaluate the issues with our pool that was put in with such carelessness and corners cut! We will not be using anyone but Concord moving forward!!! Wish we would have had the forethought to use them initially!

Do not use Latham Fiberglass pool shells. Its four years in and nothing but headaches starting with…read morea nine inch vertical crack on deep end of wall and pool had to be drained and this led to cracking one of my plumbing pipes, then the crack on beam and now a bunch of cracks on steps and step walls which by the way my claims were denied for beam and steps. This year has been hell and in my opinion Latham pool shells are built cheap...poor quality! Not worth the price nor the headaches! I won't even mention the thousands of dollars I lost this year to water replacement, chemical replacement, leak detection services and plumbers!

my review is similar to others in that a warranty means nothing to them. For now, my issue is…read morecosmetic. My pool was put in the ground in Mid-May 2025 and partially filled with water seat that time there no issues. When all the plumbing was connected and the pool was filled and cleaned, a signifiant "scratch" appeared on the face of a step. But after closer inspection, the "scratch: was the serial number etched into the gel coat (a picture is attached). And when I complained and requested it be removed under the warranty, they said this is standard practice therefore not covered by warranty. What company stamps their serial number in a prominent place on their products? And when they denied the claim, they offered to "fix" it for me for $2500. One additional comment on Latham Pools but this may be indicative of the pool industry in general. Make sure you investigate the company that claims to be "certified" Latham installer. I chose Backyard Pools and Spas in Richmond, VA which was a huge mistake. All I will say on this post is to use all of the public resources available know who is installing your pool. Use all the state and local government websites that issue contractors licenses as well as the state court websites to search for the criminal records for the individual's who have access to your property. It is too late for me hopefully this helps someone avoid what I am going through.

I was struggling with my Dolphin E10 cords and I appreciate the help of employees over the phone…read moreand in person. They checked inventory for me and they even helper me replaced the part I needed. Shout out to Zach and the other employee

I've been an Islander customer for years with an in ground pool and always been happy with their…read moreservice. But I brought my Robot vacumn in for repairs, I couldn't believe that they diagnosed and as busy as they are they repaired it in one day. Zack Case and Matthew took care of it and called me later that same day for pickup. Very impressed! they are honest, efficient and the most friendliest staff you'll find. Thank You Bill Aperance

We 1st bought a dining table from here 10 years ago and returned yesterday for a new table. It's a…read moreclean store, fantastic prices and lots of staff so we were able to order what we wanted quickly. They also have a "cafe" with free coffee, cookies, candy and ice cream. Definitely recommend for economical furniture.

Criminal organization that will sell you sub par furniture and a scam of a protection plan. Been…read morewaiting 4 plus months for answers and Bobs wipes their hands of you once they have your money. Dont buy here. Go to a real furniture store. Garbage cheap products. And if you're ignorant enough or thick enough to continue shopping here, don't waste your money on their.Goof proof because you might as well take that money.Wipe your anus and flush it down the toilet. Bob's discount furniture has the worst customer service. I have ever experienced in my life. I've tried your silly little type with an agent. I've tried calling. I've tried calling the store but the car salesman. Yes, that's exactly what they are car salesmen. They don't care once you've signed a paperwork and driven away in their furniture.There's no such thing as customer service.And your product's plain and simple are not even good.