Beware! This company does work without your consent, and will charge you!…read more I am disappointed to leave this pool company after 2 years because they went ahead, and did work outside of my agreed upon contract of a pool opening. At no point in time did they contact me to do "additional work". Therefore, be very careful. They replaced a piece that did not need to be replaced on top of my filter, tossed to the side. Not once letting us know. Not once hearing from us to agree on them touching anything outside of an opening. What's more disturbing is now the piece that was replaced I am not sure can go back. Thus, forcing me to now shut off my pool filter and now not using my pool until this company resolves this blatant issue of unauthorized work and possible damage to what they replaced as irreplaceable now. Make sure you find a pool company that values their customers consent on all work done on your property. Especially because I was not even home for this lack of consumer respect. I would ALSO like to point out that the items replaced were there last year and the year before that. and NO ONE DID OUTSIDE REPAIRS UNTIL NOW. I WAS TOLD LAST YEAR AND THE YEAR BEFORE THAT EVERYTHING WAS FINE.

It's hard to put into words how grateful I am that when I sent an interest email to Concord Pools…read moreand Spas in early April that Kristen Underwood entered into our lives! From our first interaction I knew she'd help me achieve my dream of having a pool in our backyard! Kristen was responsive to every question or concern we had, she consulted with colleagues when needed and always kept us in the loop communicating every detail of our pool project from beginning to end. If you've been thinking about getting a pool reach out to her! You will not be disappointed :-) Kristen and the amazing team at Concord, from excavation to cleaning to service, have given me and my family something that we've only ever dreamed of and every time I walk outside I smile! Thank you all so much!

Spa Wholesaler was great to do business with we worked with Mark…read more They delivered the tub exactly when they said they would with all the products and thorough review of how to operate clean it treated, etc. We were very pleased.

I had a slow leak in my hot tub about 9 months after it was installed. Mark, with the help of his…read moreson, Michael, diagnosed the problem - which was under the hot tub and ended up being a factory defect. They spent many hours between diagnosing and repairing the problem. They were especially careful in what they did since the hot tub is in my sunroom and they made sure no water was spilled. I would highly recommend them not only for the purchase of a hot tub, but for their service.

what a terrible experience at 70 years old, they sell you a pool then hand it off to a…read moresubcontractor that's whenever things went wrong, I was told it was against their insurance to put the ladder in the water. They didn't tell me he wouldn't even unboxed it days later. I'm still trying to put it together. He got all done. The pumpywas below grade. and it poured out the next day the water was up to the top of the pump and over the top of the chlorinator I called and complained. They said they have the guy come back out and he did brought it up to ground level after he left. I noticed the backwash nozzle was only few feet from the house, which is totally wrong at one point Jim from a frame told me I should've paid attention. It wasn't my job to pay attention. I could go on and on, but If I could've, I would've had take the whole thing back and start fresh with somebody else

They all have gruff exteriors but are very helpful. I needed some help with my pool and they were…read moregreat! Got me the part I needed. Explained why some other issues might be happening and what to do about them. Very informative.

No call backs....no emails back.....paid 60% and no idea if it's coming next week after ordering…read moremonths ago.

After two years of trying to get appropriate service for our hot tub and electric Covana cover…read moreinstalled properly we had to take Sleep & Spa to Small Claims Court. The judge ruled in our favor and yet three months later, they haven't paid us. Their lack of professionalism and disrespect is appalling. I would advise going anywhere else to buy products!

I'm doing an update on Cypress pools after speaking to the owner he made sure that our issue with…read morethe leaking pipes was taken care of. Thank you Jeff M for rectifying the issue and I will let customers know that you are dependable. It just took speaking to you to get it rectified. Hopefully your staff will inform you of any issues that occur in a timely manner without having to get your attention by doing reviews.M P

I would highly recommend Cypress Pools for any and all of your pool needs. I am in the process of…read moreselling my home and my IG pool needed to remain open past the normal pool closing season due to a pool inspection. After the pool inspection was completed, which was the 1st week of November, I began calling companies but none of the pool companies around the Albany area would come out and do it except Cypress Pools. Cindy and Renee were very friendly and accommodating and schedule the pool closing immediately. They did not over charge or add an extra fee knowing many of the other companies would no longer provide the service. Cypress pools were understanding of the situation, honest, professional and the price quoted was exactly what they charged; no last minute add on. Thank you to the team at Cypress Pools especially Cindy who made a stressful home sale very smooth in the pool area. I would not hesitate to recommend Cypress Pools for any pool related issues, pool services of opening or closing or pool installation.

I moved it on a home I purchased in Feb 9. I had Hudson River hot tubs come look at an existing hot…read moretub that wasn't working . They told me the issue , they took it away and replaced with a very reasonable hot tub that was a great price and works awesome

Jerry is so experienced and has so much 'hot tub knowledge', he's become our 'go to' for anything…read morerelated to our tub. He's easy to work with, reliable and someone you should consider when it comes to hot tub management/maintenance.

Horrible customer service. Pool cover has been broken for weeks. Unable to get in touch with an…read moreactual person, have experienced poor follow up. After weeks of no action a call was received that this will be fixed in another week. No apologies given. Our family missed peak pool season in the northeast. Should be noted the cover is not old and shouldn't be a problem to begin with.

I don't know how to begin with the amazing customer service we received from Concord Pools when our…read more9 year old pool was having major issues! You wouldn't think you would have major problems when you put in a pool less than 9 years ago (leaking from underground pipes & stairs, completely rusted walls)! The company we used to install was not helpful what so ever! Other pool companies wouldn't dare touch a pool that they didn't install. Concord Pools have went above and beyond our expectations! We have been working with Dave and we honestly couldn't be any happier! They took the time to evaluate the issues with our pool that was put in with such carelessness and corners cut! We will not be using anyone but Concord moving forward!!! Wish we would have had the forethought to use them initially!

We purchased a Latham fiberglass pool through Roof To Stay LLC / Eddie Sanchez, one of Latham…read morePools' authorized dealers/installers, because we trusted the Latham name and reputation. Unfortunately, after Roof To Stay LLC / Eddie Sanchez failed to complete our pool installation, we reached out to Latham Pools multiple times seeking assistance. We were hoping they would help facilitate communication with their authorized contractor or provide guidance on how to get our project completed. We were disappointed that our concerns were not addressed and that we did not receive the level of communication or support we expected. After investing more than $57,000 in our pool project, we expected better customer support from a company with Latham's reputation. While the pool itself may be a quality product, our overall experience has been overshadowed by the lack of support after problems arose with the authorized contractor. We believe manufacturers should stand behind the contractors they authorize and make a reasonable effort to assist customers when serious issues occur. I hope Latham Pools will improve its customer service and responsiveness when homeowners experience problems with authorized dealers or installers. Our experience with Roof To Stay LLC / Eddie Sanchez and the lack of meaningful assistance from Latham has been extremely disappointing. I wish I can give 0 stars!! DON'T WASTE YOUR MONEY!!!!!

Had a pool installed And released to us by on 7/11/26. Within 15 minutes in the pool we noticed a…read morecrack in the deep end. We immediately call the company that installed, a licensed retailer, Copano pools. It took them 2 weeks to get a response from Latham, and we couldn't get anyone out here to do repairs on until Sept. 2nd. Day of repairs we notice a new crack, after they repair several that day. We call them back immediately, and are told it may be a few weeks to get someone back out. Meanwhile fill back up the pool again, only to drain it again, for second repair. Mind you- this is a NEW pool! Still waiting on confirmation when. Someone will come back out for repairs a second time. Really unhappy at this point and fed up with waiting. This is not a new pool at this point and this entire experience has been regretful and upsetting to say the least. Also, they only schedule first repairs once we left a BBB review. I will update this once they actually complete all the repairs. Still waiting...

I've been an Islander customer for years with an in ground pool and always been happy with their…read moreservice. But I brought my Robot vacumn in for repairs, I couldn't believe that they diagnosed and as busy as they are they repaired it in one day. Zack Case and Matthew took care of it and called me later that same day for pickup. Very impressed! they are honest, efficient and the most friendliest staff you'll find. Thank You Bill Aperance

Hot tub ran, just Had a small leak in a pipe off of hot tub. They said heater is where the leak was…read morecoming from. Emptied tub, replaced heater and the tub won't turn on afterwards. Come out and say it's now the motherboard. Replaced that, it glitched, came on and back off. Now saying it's the control panel but it's one that may not be able to find to replace, since tub is an older model. And may need a new hot tub. Will go elsewhere if that's the case. Also ordered a new liner over a month ago for pool. Said it would be installed before the 4th of July. Got a call last week stating it's now being done July 6st. Well it's the 6st and still not being done e. They charge a $299 show up fee when they come out, even if they can't fix the problem. Better off going elsewhere and save you the headache and money!!

Cheap stuff. Less Bull than the Raymore & Nagagains…read moreexperience but far more than the Old Brick trip. Since I didn't buy anything I will focus on the free candy, coffee and ice cream in Bob's Cafe. Hold up, I confused? Free ice cream at a furniture store. Knock Knock... it Diabetes, America.

We 1st bought a dining table from here 10 years ago and returned yesterday for a new table. It's a…read moreclean store, fantastic prices and lots of staff so we were able to order what we wanted quickly. They also have a "cafe" with free coffee, cookies, candy and ice cream. Definitely recommend for economical furniture.