We recently purchased a new home with an in ground pool. Super excited to use and thinking it would…read morebe easy to maintain my husband decided on another company to come show us how to open pool. After two trips they made as well my husband and me cleaning the pool so many times . We were starting to regret buying a house with pool. After much research and reaching out to companies Blue pool crew company got back to me ASAP. Answered all my questions and came by my home while we were home I found out for new homeowner pool companies at times don't do that.Mark the owner came by checked my pool out and turns out other company that supposedly opened our pool really didn't. Our cartridge filters were not in our filter and our jets were not installed. Mark showed me how to do this as well set my filter to clean my pool. He came by the next and cleaned the pool. My pool looks so beautiful! Prices are amazing and affordable. I highly recommend this company.

Zero Stars! Blue Crew is totally undependable and have put my health at risk…read more Blue Crew Crews was supposed to open my pool several weeks ago. They never made the first scheduled date on April 28th. Blue Crew texted me to say they could not open my pool until the following week. That night I was rushed by ambulance to Albany Med, got out on Monday with doctors orders to not "do ANY heavy lifting". So. getting my pool open now became a serious health issue, it merely a convenience. I texted Blue Crew back when I was home from Albany Med to say that probably be better for my health if they opened the end of May, before Memorial Day. They called me to coordinate an opening date. When I asked if opening the Monday before M-Day was possible, I either was hung up on, or the call dropped. They texted me to say the call dropped, but never mentioned rescheduling. I asked them to text me back - they didn't. I texted again asking for an opening date - no reply back. I texted again - still no reply. I have always opened my pool every year. This was the first time I sought a service and Blue Crew BLEW IT! Under normal circumstances I would just be frustrated with Blew Crew, but I am furious that I now have a SERIOUS HEALTH ISSUE and have been abandoned by BLEW CREW. What they claim on their website as 'dependable service' is TOTALLY UNDEPENDABLE!

I had connections that I couldn't tighten, about a five minute job. I knew the trip charge would be…read more$150 +/-, but I was charged $45 for 3 feet of 3/8" hose that sells for 75 cents a foot. Nothing like being ripped off. Beware. I sent a letter to the office requesting a refund. No response.

terrible customer service, tells you one thing then leaves you hanging. workers are awful! Service…read moreis awful! Do not hire them, go with a real pool company.

Beware! This company does work without your consent, and will charge you!…read more I am disappointed to leave this pool company after 2 years because they went ahead, and did work outside of my agreed upon contract of a pool opening. At no point in time did they contact me to do "additional work". Therefore, be very careful. They replaced a piece that did not need to be replaced on top of my filter, tossed to the side. Not once letting us know. Not once hearing from us to agree on them touching anything outside of an opening. What's more disturbing is now the piece that was replaced I am not sure can go back. Thus, forcing me to now shut off my pool filter and now not using my pool until this company resolves this blatant issue of unauthorized work and possible damage to what they replaced as irreplaceable now. Make sure you find a pool company that values their customers consent on all work done on your property. Especially because I was not even home for this lack of consumer respect. I would ALSO like to point out that the items replaced were there last year and the year before that. and NO ONE DID OUTSIDE REPAIRS UNTIL NOW. I WAS TOLD LAST YEAR AND THE YEAR BEFORE THAT EVERYTHING WAS FINE.

It's hard to put into words how grateful I am that when I sent an interest email to Concord Pools…read moreand Spas in early April that Kristen Underwood entered into our lives! From our first interaction I knew she'd help me achieve my dream of having a pool in our backyard! Kristen was responsive to every question or concern we had, she consulted with colleagues when needed and always kept us in the loop communicating every detail of our pool project from beginning to end. If you've been thinking about getting a pool reach out to her! You will not be disappointed :-) Kristen and the amazing team at Concord, from excavation to cleaning to service, have given me and my family something that we've only ever dreamed of and every time I walk outside I smile! Thank you all so much!

Guy has been helpful the 2-3 times I've been in the past month. Very easy to do business with.read more

First, why try to trick loyal customers of Done Right Pools to come to your store by playing off…read moretheir name? Name is petty, service is worse, pool and chemical experience is non-existent. Save yourself a trip and go to the professionals next door...

I used Sunny Day to have a new liner installed on our 16x32 above ground pool. They broke several…read moreof the top caps and never attached others. I have been trying to contact them to either replace or reimburse me for the cost the broken caps. They have not responded to numerous voicemail and text messages. Definitely would not recommend them. Stay away.

This is my third year in my house, and the third year I was dreading taking care of my pool. Last…read moreyear was bad, constantly cloudy, a money pit. I decided to throw in the towel and find a pool maintenance company for this season. After calling a lot of companies, I found the no one wanted my business as much as A Sunny Day Pool did. His prices were reasonable and cheaper than others, so it was an easy choice. I had him open my pool ($175) and return to vacuum it. His rate for cleaning is $50 an hour. It has taken me hours of unsuccessful vacuuming in the past to even remotely get my pool looking good. My pool cover fell in a little over the winter so there was a lot of leaves in the bottom. He brought out his own equipment and got the pool sparkling clean in exactly 1 hour. I am not kidding when I say that is the best $50 I have ever spent. It is two weeks later and my pool is still sparkling clean. I have him scheduled to come again this week and do a clean up before a party. Hiring this company for my pool was a great decision. It is just one man, but he is reliable, professional, and gets the job done perfect and quick. I would 100% recommend him to anyone in the Colonie area looking for pool maintenance. I will continue to use him through the summer and the rest of my years owning a pool.

Ray has been a valuable service tech for me for three to four years now. He is extremely…read moreknowledgeable and personable. I highly recommend him if he is available. He does run a busy schedule.

Great service, Ray was available the next day. He thoroughly explained what had broken, why, and…read morewhat parts we needed to buy to ensure we have no more leaks. Vet owned is a bonus!

A huge thank you to Keri and Ken at Islander Pools,Ballston Spa. I had a problem with my robot…read morepool cleaner. It was opening of pool season and when I took it in to Islander, the place was swamped with people. Obviously an extremely busy time. They, impressively, handled my concern quickly and efficiently. But what was most significant, and why I am writing this review, I told Keri I would be very grateful if they could look at the problem as soon as possible so I could get my pool cleaned for the weekend. They could not have done a more impressive job! Kari called me that very afternoon to say robot was working again and ready to be picked up. Customer service doesn't get better than that! Thank you Kari! Thank you Ken!

First of all, I called and spoke with Dave . He was helpful and able to have me seen in 3 days …read more Next , Vinnie ( I believe ) came to my home . He was professional, informative and patiently answered my many questions. He was also able to quickly resolve the issue . Wonderful service .

It's been years since I've had a pool. Someone recommended Park Pools for water testing and…read moresupport. They told me the wife (owner) is excellent. Well, I learned she's retired. They have recommended chemicals and quantities that have me pool so out I've had to resort to draining half way and refilling to get close. Do not go here. I've found a responsible place for my needs now. Such a shame, because it seems that this was once a very successful company with a following.

Hard to get ahold of. They are also unapologetic when they are clearly wrong. They just say how…read morebusy they are and we are all supposed to be OK with them being busy even if that means we don't hear back. Overall, not bad since it's the only option, but if another one opened up around the corner, I think they'd be hard pressed to stay open.