Beware! This company does work without your consent, and will charge you!…read more I am disappointed to leave this pool company after 2 years because they went ahead, and did work outside of my agreed upon contract of a pool opening. At no point in time did they contact me to do "additional work". Therefore, be very careful. They replaced a piece that did not need to be replaced on top of my filter, tossed to the side. Not once letting us know. Not once hearing from us to agree on them touching anything outside of an opening. What's more disturbing is now the piece that was replaced I am not sure can go back. Thus, forcing me to now shut off my pool filter and now not using my pool until this company resolves this blatant issue of unauthorized work and possible damage to what they replaced as irreplaceable now. Make sure you find a pool company that values their customers consent on all work done on your property. Especially because I was not even home for this lack of consumer respect. I would ALSO like to point out that the items replaced were there last year and the year before that. and NO ONE DID OUTSIDE REPAIRS UNTIL NOW. I WAS TOLD LAST YEAR AND THE YEAR BEFORE THAT EVERYTHING WAS FINE.

It's hard to put into words how grateful I am that when I sent an interest email to Concord Pools…read moreand Spas in early April that Kristen Underwood entered into our lives! From our first interaction I knew she'd help me achieve my dream of having a pool in our backyard! Kristen was responsive to every question or concern we had, she consulted with colleagues when needed and always kept us in the loop communicating every detail of our pool project from beginning to end. If you've been thinking about getting a pool reach out to her! You will not be disappointed :-) Kristen and the amazing team at Concord, from excavation to cleaning to service, have given me and my family something that we've only ever dreamed of and every time I walk outside I smile! Thank you all so much!

Great service, Ray was available the next day. He thoroughly explained what had broken, why, and…read morewhat parts we needed to buy to ensure we have no more leaks. Vet owned is a bonus!

Ray was amazing, very responsive. He made the repairs and provided training on how to take care of…read moreand maintain the hot tub. My wife and I love the hot tub!

A huge thank you to Keri and Ken at Islander Pools,Ballston Spa. I had a problem with my robot…read morepool cleaner. It was opening of pool season and when I took it in to Islander, the place was swamped with people. Obviously an extremely busy time. They, impressively, handled my concern quickly and efficiently. But what was most significant, and why I am writing this review, I told Keri I would be very grateful if they could look at the problem as soon as possible so I could get my pool cleaned for the weekend. They could not have done a more impressive job! Kari called me that very afternoon to say robot was working again and ready to be picked up. Customer service doesn't get better than that! Thank you Kari! Thank you Ken!

First of all, I called and spoke with Dave . He was helpful and able to have me seen in 3 days …read more Next , Vinnie ( I believe ) came to my home . He was professional, informative and patiently answered my many questions. He was also able to quickly resolve the issue . Wonderful service .

Small family own, quality, honest and great pricing! Have used for 25 yrs and only one I would…read moretrust with my 38 x 40 pool. Recently put in a new pump and has been great at answering any questions I have!

From the owner: Paradise Pools is entering it’s 30th year in business in 2026. Owner is on every job and has a…read moregreat relationship with his 250+ seasonal customers. We offer pool openings and closings, as well as pump and filter install and repair, and salt system installs. Paradise Pools specializes in vinyl liner replacements and pool rehabs

Do not use this company. Trust me please! I contacted them in September to fix my hot tub…read more Completely understood they were busy. They came after about a week- cut a part off said it needed to be replaced. After several weeks of constantly reaching out and no answers I left a review on Facebook,then they wanted to help. Came "fixed" it-fill it- still leaking!! Came back said it's a different part Had ya flip the tub up over 5 weeks ago now nothing. So my new hot tub used 1 season has been sitting empty in this weather. I'm sure it will now be no good. I am absolutely disgusted at what this company has cost us and they could obviously care less!! Well I'll never stop warning people. Don't let it happen to you. I'm not just a disgruntled customer. I have everything saved if anyone feels the need for proof. This is a lot of money and something my family needed and enjoyed that I worked hard for!!

From the owner: swimming pool service, pool parts , I/G and A/G liners, openings, closingread more

Horrible customer service. Pool cover has been broken for weeks. Unable to get in touch with an…read moreactual person, have experienced poor follow up. After weeks of no action a call was received that this will be fixed in another week. No apologies given. Our family missed peak pool season in the northeast. Should be noted the cover is not old and shouldn't be a problem to begin with.

I don't know how to begin with the amazing customer service we received from Concord Pools when our…read more9 year old pool was having major issues! You wouldn't think you would have major problems when you put in a pool less than 9 years ago (leaking from underground pipes & stairs, completely rusted walls)! The company we used to install was not helpful what so ever! Other pool companies wouldn't dare touch a pool that they didn't install. Concord Pools have went above and beyond our expectations! We have been working with Dave and we honestly couldn't be any happier! They took the time to evaluate the issues with our pool that was put in with such carelessness and corners cut! We will not be using anyone but Concord moving forward!!! Wish we would have had the forethought to use them initially!

I moved it on a home I purchased in Feb 9. I had Hudson River hot tubs come look at an existing hot…read moretub that wasn't working . They told me the issue , they took it away and replaced with a very reasonable hot tub that was a great price and works awesome

So happy to have found Jerry. I had a major issue with my hot tub, and not knowing exactly what it…read morewas I made an appointment for an assessment an hopefully a repair. Upon Jerry's arrival he realized the leak was a simple hose connection. Jerry was extremely knowledgeable and confident in his work. Everything was done in a timely manner. He even had to return at no extra charge to reseal the connection with a different product. My tub is working beautifully now and the cost was extremely reasonable. Jerry was also a great guy and simply a pleasure to be around. Highly recommend with any hot tub issues and more.

I called them for a quote and was supposed to hear from someone. Never heard back. Called back to…read moreget quote again and never heard back. I am very frustrated with all of these Pool companies justifying being busy as a way of not running their business efficiently. If there was ever a pool company that opened and ran properly, they would knock all these small time guys out of the water. I might just open one myself to prove it.

Love Whips Pool Service. I never have a problem with them. Plus they're always responsive to my…read moreneeds. They have been my pool company for many years. I highly recommend them.

The Concord team exceeded all our expectations during our entire pool process! Our experience as…read morefirst time pool owners was beyond what we could have imagined! For such an extensive project, the team communicated and planned everything thoroughly, working with great urgency! I would recommend Concord to everyone, and don't forget to ask them about the fiberglass saltwater pool! Easiest pool to maintain out there, and by far the most aesthetically pleasing! Thank you again!