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    Floor Source

    3.3 (4 reviews)
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    Services - Floor Source

    Carpet installation

    Carpet removal

    Carpet restoration

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    Carpet One Floor & Home and Kiba Studios - Hallway

    Carpet One Floor & Home and Kiba Studios

    (12 reviews)

    We had the pleasure of working with Rocco to help us pick out carpet for 5 rooms and the stairs…read more His knowledge was amazing and he helped us make decisions based on our situation. It' was clear that he had an extensive background and experience, along with being able to translate that into a common sense plan that worked for us. He went out of his way to ensure everything was just right and followed up with phone calls. It was evident that he really cared about us. Rocco also provided information on care and cleaning which I have definitely followed with great results. Thank you Rocco! I am happy that you happened to be working the day we came in and for the excellent service you have provided.

    6/28/26 we paid in full for our carpeting - stair case and one room- We're told 5 weeks for…read moreinstallation. Waited 5 weeks and no call for installation. Called Rocco and he tells me I have to wait for a call from the warehouse to schedule the installation. He then tells me it is not scheduled to arrive until 9/3/26!!! NO ONE communicated that this was a special order and would take more time. No call 9/3 and on 9/4 we are told the warehouse is closed and on Tuesday 9/9 we will get a call from Rocco around 10:30am . I explained we have furniture being delivered on 9/11 that has been on hold for almost 2 months because of their hold up. Rocco did not follow up nor return 2 phone messages left. We showed up in person and Rocco seemed to not remember he had not gotten us a delivery date yet. He called and left a message for Pamela explaining we have been waiting over a week for an instillation date. He also gave us Pamela's number.The following day we had to call Pamela who made more excuses as to why we still 't received a call for installation. Instillation is set for 9/17/26. Customer service is very poor. Payment is made in full before product is ordered. Buyer Beware with this company. They do not care about customers experience.

    Floor Source - carpeting - Updated September 2026

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