We had vinyl flooring placed in our kitchen over an existing floor. The installer applied a cement of some kind to fill in the spaces on the existing floor. Within a few weeks the spacing was showing through to the new vinyl floor. It looks terrible. They sent over two flooring associates. First came David. He looked at it and agreed the floor did not look right. Tyler, the manager, told us it will be taken care of to our satisfaction, and that we would only pay for an upgrade in materials. A few days later, the installer, Carmen, came over. He looked at it and agreed something was not right. He went back to the store and again reported his findings to the manager, Tyler. When we called Tyler later that same day, Tyler said he had spoken to the "boss". According to the boss, Barry Blenis, who claims customer satisfaction is the reason for Albany Discount Flooring's success, an insurance adjuster would have to look at the floor. The reason? According to the boss, if they remove the vinyl floor, they would not be able to resell it. In other words, they are not going to do anything that costs them a nickel more than it has to. Money is the operating word with these people. They want payment in full at the time an order is placed and if the result is not to your satisfaction, too bad. Buyer beware. This is a terrible way to treat a customer. read more
