We have made several purchases from this business over the years and they have been great to deal…read morewith. We usually deal with a young man by the name of Paul. Recently we went back for another purchase. Paul was off that day so we ended up working with a sales representative by the name of Corliss and another employee (whose name I wish I could remember). That employee is the one that handles all of their cutting and binding. These two folks we extremely helpful and actually unrolled several types of carpet so we could get a better look at it. The binding fellow actually spent a considerable amount of time with us explaining different types of binding material and showing us different contrasting colors to go with the carpet we ended up selecting. It was actually very close to the end of his shift but he actually said he would stay late to be able to cut and bind our carpet while we waited so we would not have to make a second trip for a pickup. We highly recommend this business for their tremendous selection of carpeting and also for their absolutely outstanding customer service. They clearly want to be sure they have satisfied and, hopefully, return customers. Don't hesitate to give them a try.

My wife and I are looking for new flooring for our kitchen. We have been to some of the large big…read morebox stores and also looked online, but it can be an overwhelming and frustrating experience. Sometimes we want to ask questions but finding an employee was difficult, and other times we just want to be left alone to look around. This place offered both, along with many selections of different types of flooring. Yes, it is a warehouse inside so some things seemed jumbled around. But, the salesperson (Paul) was extremely helpful in explaining to us some of the options available and differences in product lines. We haven't bought anything yet (and they work on commission) but he seemed happy to just help us out whether we made a purchase or not. Once we know for sure what we want, we likely will be coming back here.

Want to extend the hardwood floor across the livingroom -- get rid of old carpet and extend the…read morenice hardwood. The staff was great, they found my hardwood floor color and after 3 years it only went up $.20 per foot! They also offer installation. Their work is meticulous and customer service is very personalized...they get back to me very quickly. Look forward to finishing this project!

Shopping was easy. They are knowledgeable about their carpets with lots to choose from. We went to…read more4 different carpet places. They were one up from the lowest price place, but they knew their stuff and I got the carpet delivered and installed within 2 weeks. Other places told me 6 weeks just for the order! Installer Justin and son Nathan did an amazing job.

They carry an absolutely beautiful inventory of fine rugs -- which I can't rate. I went there for…read morecleaning and not purchasing. So far I've had them clean 2 ordinary rugs and one small oriental carpet. Turnaround is about 2 weeks and the end result seems just fine. I appreciated the unsolicited advice about the little oriental. I wasn't aware of the moth damage, the end that could be rewoven to extend the life of the carpet, and the edge binding that would be easy to replace/repair. I also was told the approximate cost of a new version in this size and quality which helps me judge the value of my item. So far it's been a good business relationship.

From the owner: Jacobsen Rugs specializes in the selling of beautiful Oriental rugs. We carry a wide selection of…read morehand-knotted wool, silk, and wool & silk rugs in all different styles and colors. Whether you're looking for a traditional, transitional, or modern rug for your space, we can help you! We pride ourselves on providing all our customers with the absolute best of service, along with competitive pricing!

Humza was beyond helpful to us when went into today looking for a new rug for the dining room. He…read moreasked really thoughtful questions to truly understand the colors, patterns, and designs we wanted. The whole team was very patient and flipped through dozens and dozens of options happily. We learned a lot about the quality of their selection - everything they sell is hand woven. Humza also explained the historical significance of many of the colors and pattern choices. Overall, a great experience with a family business! We found a great piece!

I paid $500 to have two rugs cleaned. One came out great. The other one looks like it wasn't even…read morecleaned. In response to the Google review I left yes it was $250 per rug. The owner said the stains would come out and they did not and you advertise that you get the toughest of stains out. I guess you really don't.

Sally, the owner, was very helpful, especially given that this was the first place we went to…read morebefore starting our bathroom remodel. She had wonderful ideas re color and tile, is very quick to respond to questions- we will definitely be ordering from her!

I've been to this store twice. Both times the sales people had a dismissive attitude. I'm not sure…read morewho they want their customer to be, but I guess I'm just not it. I asked for a specific type of tile and after the sales person said they didn't carry anything like that, I found what I was asking for after looking around myself. It seems like the type of place where if you don't need any help at all you should feel right at home. I guess I was just accepting a little more from a local business.

This review is actually for Bassett Furniture…read morewhich has a Showroom located in the Warehouse at Huck Finn. I purchased a sofa and matching loveseat at Bassett Furniture in October 2021. MADE in the USA! The sales associate/design consultant I had was Paras Hilstro who was knowledgeable, professional, and friendly. She answered all of my questions that day and later in several emails. I was allowed to borrow 10 fabric samples to take home which helped me make a decision. I was able to place my order by phone which was very good. My furniture was arrived at Bassett two weeks ahead of the projected date. It was delivered 6 days before Thanksgiving which was perfect since I was hosting for the holiday. The delivery was flawless from competence of delivery men to setting up the furniture. I highly recommend Bassett Furniture for quality and value. In addition, I highly recommend Design Consultant Paras Hilstro for her excellent service including knowledge of this furniture line.

Great furniture store with a range of brands and prices. Many of the associates have great…read morecustomer service. Please get the delivery guys booties to go over shoes so they don't track mud in the house.

This must be a new as this is another place that should have a review or two. It does seem like it…read morecould be kind of new because it's extremely well organized. I'm not sure. Tons of stuff here and not super picked over. 2 stores down from TJs and next to Shoprite. Easy parking.

It's a Home Goods, so you pretty much as expected but it's a good-sized store and is clean,…read moreorganized and consistently well stocked. Rarely more than a few minutes wait to check out. Nicest Home Goods I've been to.

Fun shopping! Tons of choice and generally a cool experience with all sorts of bric-a-brac and many…read morestyles of furniture and frames! The staff is top notch; helpful and quite fun. There are always folks spending money. Review: 5

WENT to return an item and the manager and checkout person were both rude. there's such a big deal…read moreon the website about easy returns and it was not easy or friendly...and that was with a receipt. no reason to give an attitude

This store is about to be remodeled; toward that end, there were values galore to be had in floor…read moresamples. Designer Jan Schoen is that rarest of people involved in sales: instead of haranguing customers about what they should buy, she somehow knows how to make it easy for customers to buy furniture from her. Her knowledge of furniture and the entire Stickley line is encyclopedic; yet, she never gives the impression that she is doing anything other than answering customer questions. Even when we had to track down some throw pillows that didn't make the shipment, Jan was on the case. Her consummate professionalism, patience, and humor is what made shopping for furniture a joy, rather than drudgery. As they say on television commercials, "ask for her by name." Even the best salesperson's finest efforts can end up being bitter if the crew delivering your purchases lack the knowledge and experience to do their job. Our two delivery personnel, Moses and Serieon, were the tip of the arrow of their profession. Getting everything we bought into the house and making it look as if it had always been there, while making it seem far less of an effort than it truly was, is the hallmark of a pair of professionals. To sum up: our experience was wonderful. May yours be the same.

Had aspired to buy new Stickley for years. My in-store experience and impression was fantastic, but…read moremy $4K+ chair came with a very poorly executed upholstery and pillows. I shared pics and concerns on line and someone quickly responded. Sales rep Sharon conveniently called me outside of the email chain to share her mutual feelings of the subpar appearance outside of the documentation of email. Ultimately, they only offered to put some extra batting in the cushions. I wasn't looking for a return or refund, but I think replacement cushions is a realistic expectation when they don't match the floor model or online appearance.

Cheap stuff. Less Bull than the Raymore & Nagagains…read moreexperience but far more than the Old Brick trip. Since I didn't buy anything I will focus on the free candy, coffee and ice cream in Bob's Cafe. Hold up, I confused? Free ice cream at a furniture store. Knock Knock... it Diabetes, America.

*Great Furniture, Terrible Customer Service and Delivery Experience*…read more My experience with Bob's Discount Furniture was beyond frustrating. When you're spending your hard-earned money on furniture, you expect a company to be upfront and honest about when you can expect to receive it. Apparently, that's asking too much. The biggest issue was the delivery scheduling. Their website advertised delivery dates that didn't match what I was being told by their employees. How can you advertise one thing online and then tell customers something completely different after they've placed an order? To make matters worse, trying to get the situation resolved was another headache. Instead of making things right, the entire experience felt like one inconvenience after another. I understand that delivery schedules can change. What I don't understand is the lack of clear communication and the misleading expectations. Customers shouldn't have to chase down answers or waste their time trying to figure out when their furniture will actually arrive. *Bob's needs to understand that customer service doesn't end once they have your money.* A good price means very little when the buying experience is this frustrating. I would seriously think twice before purchasing from Bob's again. The furniture might be discounted, but apparently, so is the customer service.