Words can not describe how thrilled I am to have found these experts on cleaning rugs. I had three…read moreold, filthy braided and an old old {like at lest 75 years old} fine but filthy wool Oriental rug that I had to make the decision to either pitch, or find a miracle worker. Seeing that float tanks were the way to clean these rugs, I finally found Jafri Rugs in Albany, about two hours away. The picked up my rugs, did their magic, and the suggested repairs of new side binding and fringe {the fringe on my 75 year old Oriental was like a bad comb-over, with some of the weaving coming apart} were worth it, the Oriental is luxurious and soft and gorgeous. I am seeing colors in it I never saw before. After getting them back and walking on them with bare feet - the wool braided rugs are SO soft and my feet love them. Even the dog has ceased to jump on the couch and now lies on the braided rug. Not scratchy and dried like how they were when I received them. I swear each rug was ten pounds lighter. I am indebted forever for these experts saving my grandmother's and mother's hand braided and cherished rugs. Even though I was far away, they picked them up and dropped them off. I did have to wait a bit, but realistically I had sat on these things for years trying to find a solution, so why get cranky asking someone for a two week turnaround? Besides, I had already tried getting one of the rungs cleaned by an "antique rug cleaners" expert and I still had dirty heavy scratchy rugs. It was the holidays and they wanted to make the trip back when they had a few more clients up my way. This made sense, and it was worth the wait. Don't hesitate calling them, forget the cost, fall in love with your treasured family rugs and consider the cost as you are working with rug artisans. Pay their worth and stop thinking in Walmart Rug mode. Recycle, and Re-use. Stop throwing good rugs away. An aside, Humza and the staff who picked up and delivered the rugs are pros at making you feel like you are their favorite customer, genuinely. Customer Service was beyond expectations wonderful. Thanks for giving me back my cherished family heirlooms, better than how I received them. Beautiful and talented work, they are the poets of fine rugs.

Is there something less than one star they sure deserve it. Don't let their fake accommodating…read moredemeanor fool you. Cleaning rugs (off site) is not in their skill set. Oh and they'll take 3 months to do all of this. DO NOT USE.

Sally, the owner, was very helpful, especially given that this was the first place we went to…read morebefore starting our bathroom remodel. She had wonderful ideas re color and tile, is very quick to respond to questions- we will definitely be ordering from her!

I've been to this store twice. Both times the sales people had a dismissive attitude. I'm not sure…read morewho they want their customer to be, but I guess I'm just not it. I asked for a specific type of tile and after the sales person said they didn't carry anything like that, I found what I was asking for after looking around myself. It seems like the type of place where if you don't need any help at all you should feel right at home. I guess I was just accepting a little more from a local business.

We were interested in replacing the sixteen-year-old carpeting on the stairs from the living room…read moreto the second floor. While we did explore searching for samples at several locations, the final decision was made to purchase from Ballston Carpet and Tile because we had narrowed down our possible choices to three - all of which were sold by BC&T. We were very pleased with Craig who assisted my wife in understanding the differences in the fabrics, their wearability, the anticipated delivery times, and who tolerated our slow decision making and the amount of time we held samples at home trying to make a final decision. Craig also kept us apprised of the manufacture's production schedule. The fellow who came to the house to determine the measurements was not only friendly, but also very knowledgeable and willing to share his knowledge regarding proper installation methods and wear. With his input we were able to arrange to include two scatter rugs from the same bolt of carpet to be ordered. Finally, the installer, Justin, was friendly, and did a very professional job of removing the old carpeting and installing the new carpeting. We are very happy that we chose Ballston Carpet and Tile to do this project and have no reservations with recommending them to others.

I think this is my first 5 star review. These guys were fanatic to work with. They made my life so…read moreeasy. I dealt with Craig and it was a pleasure. I got my samples quickly, and from sample to custom cut to installation was only a few weeks, maybe less. I haven't had the best luck with home improvement people but I would 100% use these guys again.

I called them 3 times during a 6 month period to call me about carpeting for a guest bedroom and…read morethey never returned my calls. You have to call for an appt because on one is ever in the store. I wasn't in a hurry for the job but come on people. They dont need your business I guess.

I recently bought a carpet here and found the service to be exceptional! From purchasing the carpet…read moreto installation, the experience was wonderful The manager answered all my questions and I didn't feel like I was being rushed. Unlike other area carpet stores, the cost is straightforward-no add ons and additional expenses. The installers were professional,prompt and thorough, unlike a recent carpet purchase from Home Depot.I also had difficulty reaching someone on the phone and having calls returned, but this was my only negative interaction. I think it's because they are a small family owned business. I was happy to keep my business in the community and work with knowledgeable, professional people.

This summer took a large area rug to J&R. They did an exceptional job -- rug came out very clean…read morewithout wear. Price was very reasonable and J&R was very accommodating. Very pleased.

We had a BIG dog not quite make it outside...and thus a carpet issue. They got us in fast and did a…read moregreat job!

Lots of fun things in there. They will even paint a jockey for you. We didn't find what we were…read morelooking for. (A dresser) but it was a fun experience and the shop owner was so friendly.

Over priced and the most unprofessional service I have ever experienced from a designer merchant!…read moreNo update on orders unless you keep calling them and then delivery will be when ever and then we found out our product was out of stock and no communication of that until we asked where our order was. Then reordered with new fabrics and had to wait another 10 weeks. If you want overpriced furniture and unprofessional service along with disrespectful delivery then enjoy working with them!!! We will never do business with them again! Disappointing for someone that feels they are a premier furniture shop.