Man, do I love talking to actual people. Specifically, Cindy at Ruby & Quiri…read more If you're in the market for appliances, if you're lucky you have two choices: local shop, or big box store. In my experience, you're going to be a lot happier with the local shop. Ruby & Quiri is no exception. When you order from a Home Depot or a Lowe's, you have to go through their stupid websites and they'll tell you the next delivery date and then it'll probably be late and you have to call for over an hour to find an actual person and wait longer while they find the right person... I've dealt with Ruby & Quiri twice now, for a fridge and then just recently a dishwasher, and they've done right by me each time. Last week, I called in and told Cindy what kind of dishwasher I was looking for and how I was in a time crunch. She was kind enough to walk me through what options they had, and then when they didn't have the exact one in stock, she went and talked to the folks on the floor and got me the floor model that matched my needs. She made sure it was in good condition, and then talked to the delivery folks who said they could throw it on a truck tomorrow even though the next delivery window was supposed to be the following week. This is the benefit of dealing with a local business. They want to make the sale, and they want to help you get what you want. I'll definitely be giving them my business again.

My husband insist on using this place for our business purchases. Every time we order something it…read moreis incorrect or they sell him some other machine that is not what we need they can't get what you ask for and when they can't they sell you something that you don't need or want. Every single purchase that we have attempted to made from here is incorrect or they sell you something that is clearly broken and does not work. Working with this business is the most frustrating experience I've ever had working with a business. We have had to return countless machines. I have a dryer that I still have to use that they brought me was supposedly new and has never worked from day one it throws constant error codes they cannot fix it they will not take it back. They seem like a good deal but it is inferior product and service!

These guys are total professionals and great at what they do!They are easy to deal with, no…read morepressure sales like the big box stores, and deliver a great quality product in a timely manner.Don the owner was so accommodating and flexible.His installers work for him, so they're not contracted out.They showed up on time, were friendly, did a fantastic job, cleaned up and moved all my furniture back!Can't say enough about this local business, highly recommend!!

Kincaid is still one of the Capital Region's best-kept secrets. Perhaps that isn't a bad thing to…read morepreserve their standards. We have been customers of Kincaid for over a decade and have furnished our kitchen, dining room, great room and master bedroom there, as well as purchased many unique chairs, benches and tables from Kincaid. We are sticklers for quality in the sea of particle-board furniture offered at the local 800-pound gorillas. Kincaid's furniture is always made from the best materials (solid hardwood and durable leather) and is in a separate (higher) class in comparison to what is available elsewhere. We also have had two minor furniture malfunctions (one due to a toddler harming wood on a stool and the other due to doors not properly aligning on a hutch) and both times Kincaid stood 100% behind their piece and either repaired and/or replaced the damaged items, hassle-free. Go to Kincaid!!

My husband & I have been buying furniture for years from Kincaid Home Furnishings. When we walk…read morethrough the door Andy greets us warmly. He gives us the best possible deal. He knows how to treat his customers. Their furniture is of excellent quality & very tasteful. We have never had to call Andy with a complaint. We just ordered a new dinning set & guest room furniture for our new apartment. We can't wait till they are delivered. You can't get a better buy anywhere else with such excellent service. We wouldn't think of shopping anywhere else.

Beautiful furniture, very high-end. I will be stopping in soon to see if they have what I'm…read morelooking for and I'm preparing myself for the high sticker price. Don't misunderstand. It's absolutely amazing beautiful furniture.

This was our second purchase from the Furniture House. We were so pleased with the service we…read morereceived a couple of years earlier when we were shopping for a Stressless chair, we made this our first stop when looking for a replacement couch for our family room. We requested the service of the same design consultant, Rhéanne, since she was so helpful and knowledgeable about the various furniture products. Once we had navigated our way through the various rooms and floors in the store, asking her numerous questions about sizes, shapes, construction, comfort, durability, and who knows what else, we agreed to email her dimensions and pictures of our room. On our next visit with her, she even agreed to meet us in their Lake George/Queensbury location to show us examples of couches that were not at the Saratoga Lake location. At this point she was also able to show us a simulation on an iPad of how the pieces of furniture we were considering would fit in our room. Once we decided upon the particular couch and an additional chair, Rhéanne assisted us in choosing sample fabrics that we were able to bring home and see in the natural and artificial light of the room. The store even provided us with a template of the couch that we were able to place in the room to better visualize the couch's placement. It didn't matter how many times we needed to return and borrow additional sample fabrics to test in the room, Rhéanne was willing to take the necessary time to assist us in selecting what we were looking to achieve and to offer her valued advice and expertise which we so welcomed. The furniture is now on order and we are confident that we have made the best choices. Observing the other design consultants while we were there, we are confident that they are equally helpful. The choices available for furniture are almost endless here. It is all high quality furniture that is American made. There are also nice discounts available. NOTE: The map on Yelp is now correct.

It must be an oversight that I never wrote a review of Mattress Xpress. We moved two years ago and…read morewent on a mattress-shopping mission, going to a couple big name stores and this place, which appears to be just a locally owned, stand-alone mattress store. Making any kind of big purchase can be fraught and stressful. You want to get a good deal, but it's like the people selling the things are trying to make that as difficult as possible. But I'm happy to say that getting our mattress at Mattress Xpress was probably the most pleasant "big purchase" shopping experience I've had. The showroom is absolutely massive, and no one was hanging around, watching our every move as we tried them out. We did meet Karl, and he directed us to some we'd like and answered any questions we had, but he mostly let us figure it out for ourselves, which was great because we were probably there for 1.5 hours going back and forth between our favorites. We ended up getting a great deal on a king size latex mattress. And even though it was one of the most expensive mattresses in their store, it was sooo much less than what you'd pay for a latex mattress elsewhere, and even less than a mid-range mattress at a big name store. We used to come back from traveling wishing that our bed at home was as comfortable as one in a hotel. Now that's reversed and our bed at home is more comfortable than any hotel.

Service was excellent.. bought what he showed us, delivered 2 hours later! ! Great experience.,read more

Dave,Bob and Robin created a very enjoyable experience by offering constant assistance in the…read moreselection of our furniture and listening to what we were looking for. They exceeded our expectations on our purchases and described fully the differences among the selections we made which allowed us to make the correct selections. Dave and his staff understand customer relationship marketing as they determined our needs with our complete satisfaction. The delivery and set up was performed by very courteous and knowledgeable employees. The competition in our area did not meet any of our expectations for price, quality and customer satisfaction. Livingston's has a great selection and value for your money. In summary, this was the best experience we ever had and would highly recommend Livingston's Furniture to anyone who wants high quality furniture.

This was our second time working with David Livingston, owner of Livingston's Inc. DBA Livingston's…read moreFurniture, on a furniture purchase and I am so sorry that I did not write a review the first time. David is the consummate professional and his company reflects his understanding of customer service. We purchased a kitchen table and chair set from David and it was delivered on time and in excellent shape. After only a few weeks the table began to break down, some sort of manufacturer defect. David was most gracious in arranging the ordering of and the delivery of the replacement table. When it came time for us to order a new platform bed, we knew that the only place we wanted to do business with was Livingston's Inc. DBA Livingston's Furniture. We went in on a Sunday and while David was not there, his sales staff was most pleasant and reflected the level of customer service we had come to expect from David. As always, the price was more than fair and the salesman agreed to haul away our old box spring and bed frame for a nominal fee (again, more than reasonable). The delivery was terrific once more. We live in a house built in the 1870's and getting deliveries in and out of the house is not easy. Further, we live downstairs from the main level and communicating where we live and how to get into the house is difficult. The driver was courteous and expertly assembled the bed in a matter of minutes, then hauled the old (badly damaged) box spring from old stone storage room. We love supporting small businesses and I encourage all Fulton-Montgomery area residents to support David Livingston and his family's business that has been serving our communities since 1901. Thank you David and team for another great experience!

Had a great experience. The sales staff was patient with me and helped me pick out a comfortable…read moremattress that was in my budget. It was delivered quickly and professionally. Would definitely recommend Crescent for mattress or furniture needs!

Great selection and pricing. knowledgeable sales staff. worked within my budget. Highly recommend.read more

Top notch service at L&M. Elise spent over an hour walking around the store with me describing…read morefeatures and specs on their whole range of appliances. I felt I could make an educated decision on what we needed, having come into the store with nearly zero research done. I was then given a discount for purchasing a package of appliances, and allowed to have my order stored for free while we awaited the completion of construction in our space. Elise and L&M are who I will recommend to all my friends and family hence forth!

Terrible customer service, after buying several expensive appliances over the past years--- Never…read morereceived $100 rebate that was supposed to be honored, (total purchase price on washer/dryer $1,700) called several times, they could care less!!! Much rather deal with Cocca's Appliances in Colonie, you will be treated like a "real customer"!!!