It must be an oversight that I never wrote a review of Mattress Xpress. We moved two years ago and…read morewent on a mattress-shopping mission, going to a couple big name stores and this place, which appears to be just a locally owned, stand-alone mattress store. Making any kind of big purchase can be fraught and stressful. You want to get a good deal, but it's like the people selling the things are trying to make that as difficult as possible. But I'm happy to say that getting our mattress at Mattress Xpress was probably the most pleasant "big purchase" shopping experience I've had. The showroom is absolutely massive, and no one was hanging around, watching our every move as we tried them out. We did meet Karl, and he directed us to some we'd like and answered any questions we had, but he mostly let us figure it out for ourselves, which was great because we were probably there for 1.5 hours going back and forth between our favorites. We ended up getting a great deal on a king size latex mattress. And even though it was one of the most expensive mattresses in their store, it was sooo much less than what you'd pay for a latex mattress elsewhere, and even less than a mid-range mattress at a big name store. We used to come back from traveling wishing that our bed at home was as comfortable as one in a hotel. Now that's reversed and our bed at home is more comfortable than any hotel.

Service was excellent.. bought what he showed us, delivered 2 hours later! ! Great experience.,read more

had a very comfortable and affordable selection of mattresses and pillows with a very…read moreunderstanding, knowledgeable, and kind staff. I had high expectations of a goodnight sleep that were completely surpassed by this awesome company. 10/10 Will recommend to friends and family and anyone needing a good nights rest.

I cannot say enough about this place. Although my experience wasn't the best, which is why I gave…read moreit four stars instead of five it was not entirely their fault that it happened. I live in an older house, so when they were coming to deliver the bed that I had purchased it did not fit where I wanted it to fit so I needed to change the style of the entire purchase that I had made. So in the end I did get a bed that I did not originally purchase, but it was still a great purchase. Let's start with the customer service. We were greeted promptly and efficiently with a gentleman by the name of Brian. Brian was very friendly and knew exactly what I needed from the moment. I walked in the door and explain to him what was going on because I have a crushed spine. He walk us through the whole process and was very funny and took the time to let us try all the mattresses we wanted to try, and did not feel like we were being rushed at all. He gave us his cell phone number after the service was done in case we needed anything after the sale was complete to help with, which was very much appreciated because it ended up being Needed later on. The delivery of the platform and mattress was a little different because I was kind of skeptical about the whole process because I knew the size of my stairwell that it needed to go up and sure enough what we had purchased did not fit so we had to wait and Get a new platform in new bed than what we originally purchased, but Brian was with us the whole time walking us through the process and helping us out. He was an absolute pleasure to work with and because of the fact that he did what he did I would continue to return back to this location, I recommend that if you are in search of a bed that you check this place out it is definitely worth your while and by the way it's been the best night sleep I've ever had in my life I wake up refreshed and my wife is saying that I don't snore anymore lol I didn't think I snored. Anyway, thank you for listening.

We 1st bought a dining table from here 10 years ago and returned yesterday for a new table. It's a…read moreclean store, fantastic prices and lots of staff so we were able to order what we wanted quickly. They also have a "cafe" with free coffee, cookies, candy and ice cream. Definitely recommend for economical furniture.

Criminal organization that will sell you sub par furniture and a scam of a protection plan. Been…read morewaiting 4 plus months for answers and Bobs wipes their hands of you once they have your money. Dont buy here. Go to a real furniture store. Garbage cheap products. And if you're ignorant enough or thick enough to continue shopping here, don't waste your money on their.Goof proof because you might as well take that money.Wipe your anus and flush it down the toilet. Bob's discount furniture has the worst customer service. I have ever experienced in my life. I've tried your silly little type with an agent. I've tried calling. I've tried calling the store but the car salesman. Yes, that's exactly what they are car salesmen. They don't care once you've signed a paperwork and driven away in their furniture.There's no such thing as customer service.And your product's plain and simple are not even good.

The owner is very nice and helpful. He explains everything in great detail but in a way that is…read morevery easy to understand and always goes out of his way to help his customers out.

The gentleman Joe the owner and employee are excellent workers. On time punctual beyond reasonable…read morewith prices. Definitely the kind of service you would want. They delivered quickly same day and set up All For FREE im so pleased you have to come by the store. THANKS AGAIN

Our overall experience was quite pleasant. From entry at the store to delivery and setup…read more Our sales rep, Holly, was friendly and helpful. It's apparent that they have a set format that they follow to ascertain what your needs and wants are in order to provide you with the various options to meet those needs. If our sales rep did not know the answer to a question, she promptly inquired with a supervisor to find the answer. We were encouraged to try various mattresses in the store that met our criteria to help us make a final decision. After returning home to take some final measurements, we returned the following day to make the purchase. As should be expected, an effort was made to up-sale certain accessories and services. None were unreasonable, however. A holiday sale was in progress, so we were able to obtain a free adjustable base, and a free mattress protector, in addition to the $500 reduction in the cost of the queen size mattress. While delivery to the front door would have been free, we opted for the platinum service at a sale price of $120, which included removal of the old mattress and base, and setup of the new adjustable base and mattress. The day before the agreed upon delivery date, a text message was sent to our cell phone identifying a 2-hour window within which we could expect delivery on the following day. On the delivery date, a text message and an email were received, within the 2-hour window, to let us know that the delivery truck was approximately 20 minutes away. The delivery staff were on time, efficient, and very careful with the removal of the old mattress and base, and the setup of the new base and mattress. Nothing negative to report.

After a bad experience with a Sleep Number bed we went into Sleepy's and were greeted by a…read morefantastic sales man. He took us through lots of different beds before we chose one of them. They were quick to set up delivery and right on time that day. I highly recommend this store because of the sales people and the super service.

I had a wonderful interaction with a gentleman named Paul from the Glenville Store. he may have…read morebeen but he sounded more like a He fixed an invoice that had been incorrect and would've cost me a couple hundred dollars he graciously helped me every step of the way it was seamless. I could not be more delivery is coming in a few days thank you Paul for your excellent customer service your and going above and beyond the call of duty. I appreciate it.

Donald was so patient while helping us pick the perfect mattress. He also was able to help multiple…read morecustomers at once, without making anyone feel neglected. We are very happy with our purchase.

My husband & I have been buying furniture for years from Kincaid Home Furnishings. When we walk…read morethrough the door Andy greets us warmly. He gives us the best possible deal. He knows how to treat his customers. Their furniture is of excellent quality & very tasteful. We have never had to call Andy with a complaint. We just ordered a new dinning set & guest room furniture for our new apartment. We can't wait till they are delivered. You can't get a better buy anywhere else with such excellent service. We wouldn't think of shopping anywhere else.

Kincaid is still one of the Capital Region's best-kept secrets. Perhaps that isn't a bad thing to…read morepreserve their standards. We have been customers of Kincaid for over a decade and have furnished our kitchen, dining room, great room and master bedroom there, as well as purchased many unique chairs, benches and tables from Kincaid. We are sticklers for quality in the sea of particle-board furniture offered at the local 800-pound gorillas. Kincaid's furniture is always made from the best materials (solid hardwood and durable leather) and is in a separate (higher) class in comparison to what is available elsewhere. We also have had two minor furniture malfunctions (one due to a toddler harming wood on a stool and the other due to doors not properly aligning on a hutch) and both times Kincaid stood 100% behind their piece and either repaired and/or replaced the damaged items, hassle-free. Go to Kincaid!!

Got the mattress I wanted for a great price it came within 30 mins and I would have it no other way…read morethe mattress is wonderful fits my comfortably to the tea.

From the owner: We sell new mattresses in the plastic and in stock! 50-80%…read moreOff Retail No Credit Needed! $40 Down Gives a call or text today!!

I really had a wonderful experience working with Dave at the Schenectady Old Brick Furniture store…read more He was way more attentive, personable, and knowledgeable than the person we worked with at Raymore & Flannagan the day before. My partner didn't like the vibe of R&F so much, because it felt like we were being rushed into a used car sales pitch, that he decided to skip the trip to Old Brick the following day. In truth, Old Brick was the polar opposite experience, and Dave gave me the breathing room I needed to make an informed decision about my new mattress. Upon entering Old Brick, Dave introduced himself and told me that I could browse and test the mattresses on my own. He also said that he'd be nearby if I needed help and then checked in with me after a couple mins. He asked if I'd like to try this mattress technology thing, to which I said, "oooo -- you had me at technology", and he walked me over. I laid down on a bed with a TV facing downward as he started the program. It scanned my sleep position with these rollers under my back, then it had me lay on my side. When the scan was complete, it knew that I was a "Blue dot" semi-firm mattress sleeper. And being I usually prefer semi-firm mattresses, I was impressed. Then Dave walked me through a variety of "blue dot" mattresses and had me test them. He commented on whether he felt any particular mattress looked comfortable or not. I think I tested every blue mattress there, but with his guidance I settled on an Old Brick hybrid mattress. It borrows a number of incredible features from other mattresses such as cooling gel, a large number of springs, several layers of memory foam, etc, but for less than half the price of the major brands. It was delivered the following day, and the delivery guys took the old mattress away for me. Overall, the experience of picking a mattress out was very pleasant and informative with Old Brick. Dave guided me through the various options, explained the features in layman's terms, and I didn't feel pressured. I'm very impressed with this business and we both absolutely LOVE our new mattress!

I ordered a table and 2 chairs. I was told that the display table had marks to show that it was…read morereal wood. When my set was delivered the delivery guys were great. They agreed the furniture was defective. I did not take delivery. I went back to the store and talked with the Besty Lopez and was told the manager wasn't there. The manager Sel was there. I explained what happened. He basically called me a liar. Bob was the salesman. Stay away from this liar. I was charged a 15% restocking fee. Read you contract before signing they charge 30 restocking fee. Do not go to this store. They only give store credit. I had to fight for my money. It also took 4 business days for the refund to hit my credit card. So if you don't want to be called a liar and stupid. Stay away. Zero rating.

Eric was absolutely amazing in helping us to find a new bed at a great price. He made mattress…read moreshopping so much less stressful and we went back multiple times to speak directly with him. We will be recommending and referring everyone to Eric and the whole team from now on!

Went to the Latham location, Richard was very helpful. He took the time to show us different models…read moreand help us find the right fit. Very excited for our purchase.