We had a fantastic experience working with Kerry Williams from Adirondack Basement! From the very beginning, Kerry was professional, knowledgeable, responsive, and genuinely cared about making sure everything was done right. Kerry took the time to explain everything clearly, answered all of our questions, and made what could have been a stressful project feel so much easier. He was honest, dependable, and went above and beyond to make sure we were happy with the work. It's not often you come across someone who takes such pride in what they do and truly stands behind their work. We would absolutely recommend Kerry and Adirondack Basement to anyone looking for quality work and excellent customer service. Thank you, Kerry, for making this such a positive experience! read more

No one likes dealing with basement water remediation. However Kerry Williams along with his team of Devin and Jeff, made it more than easy. As I told my sales rep, Carson Alexander, I expected chaos--jackhammers bringing dust all over the place. Nope, they were meticulous in protecting our gym area and containing all the debris. By the time they finished installing the trench and sump pump,. you wouldn't have even known they were there! They are professional, friendly, and fast! read more

If I could give no stars I would. First, the guy who came to our house to look at our small basement window we need to have replaced was so unprofessional. We do not wear shoes in the house and we both left our shoes on the rug by the garage door when going down to show him window. Not only did this man wear his shoes all over my house and leave my basement light and doors on and open. He had footprints from one end of the house to the other, where he asked to sit at our dinning room table. Then proceeded to ask for our WiFi and give us an astronomical price of $10,000 for all the windows. Best part the windows install wouldn't be till January/Feb, when we need them done sooner, especially just one. Then he pushed getting a deposit and I told my husband no, I don't like this guy and do not think that's accurate. We then tell him we'll think about it and the guy sat in our driveway for a good 30 minutes after we had to get back to work blocking the garage area. So not only did this man ruin my floors and was extremely unprofessional, this company is a scam. You're better off going with a local contractor. We called someone else the next day and were quoted a total of $3700 for all windows and install next week. I have no idea why there's so many positive reviews for this company. I can't believe the unprofessionalism and obscene overpricing. read more

The workers from Adirondack basement did a very good job on the waterproofing project, and they cleaned up afterward and left the floor is looking nice and clean. I can't tell yet what the value is because it hasn't rained that much, but I have heard water going into and down the sump pump even with minor amounts of rain. However, I have been in many basements in Albany and some belonging to friends houses, and I have always seen that an Adirondack basement is clean and dry. read more

I had an amazing experience with Adirondack Basement Systems. It started and ended with design specialist, Chris. He spent so much time with me going through detail after detail. So personable and honestly put my mind at ease. We texted for months from when I first met him, signed the contract, as the work was being completed and after. Phenomenal at his job and a great person. Zach and his truly wonderful and skilled crew - Ryan, Lars and Frank were fantastic! Everything was done ahead of schedule. They literally transformed my basement in 2 days. When I had an additional ask, they came back quickly and knocked it out of the park. They all went so above and beyond, that I'm still floored. Zach asked me a dozen times if I needed anything else. I was grateful for him, as he put me at ease knowing I had nothing to worry about. I wish I could give more than 5 stars, because their craftsmanship, dedication and courteous manner was truly remarkable and top tier. I wanted to also shout out, Lisa, who coordinated everything! You have to be great at your job for everything to go as smoothly as it did for me. Thank you, thank you, thank you! read more

I cannot say enough about Jeff. He has been here a few times and is always honest, great at troubleshooting and problem solving and so friendly. What a memory he has too! Has not been here in years and remembered everything, even the dog! I will not call anyone else. Why waste time? Making decisions on who to go with is so stressful. Save the time and just sign the line. I am a customer despite sounding like a commercial. I want you to know that there are so many not doing good work. These guys are my go to! read more

ADK Basement saved my foundation two years ago. They installed supports and a sump pump system. They worked within my budget and answered all of my questions without hesitation.They inspect yearly and all of the findings have been dealt with and repaired quickly and efficiently. Zach and his crew are efficient, knowledgeable and friendly. In my experience, all of the staff there , even the office help, are extremely proficient and courteous. Don't hesitate to call them. Frieda G read more

Jeff Stewart assessed our basement water issue in minutes. His direct and honest assessment was to try extending our gutter downspouts before doing an entire basement drainage system which would cost exponentially more. Thank you Jeff for your friendly and honest expert advice! read more

Adirondack basement installed custom windows in our basement with new custom window wells a few years back. The work was quality and precise. We could not be happier with the work. We had a contractor out recently to perform upgrade work around the perimeter of our home where our window wells had to be raised slightly. This caused the window well lids not to fit perfectly anymore. We called Adirondack Basement Systems and they sent Seth out. He was great! Very personable and knowledgeable. He let us know that our window wells are under a 6 year warranty. That was great to know. We had no idea. However he said because another contractor caused the issue it would not be covered. He called his supervisor and his supervisor approved the work to resolve the issue. They are coming out to dig and reset the wells so the lids fit securely again. We would only have to pay for the 3 hours of labor estimated to complete the task. More than fair in my opinion. Thank you Seth and Adirondack for another positive experience. You get what you pay for. Highly recommended. read more

We were so happy we went with this company to solve a big basement water problem. They did exactly what they said they would do. They were really professional. They called every morning to let us know they were on their way, they showed up on time, they worked really hard, they were great at communicating to solve problems along the way, and they left us with a job. That was really well done. We highly recommend them. The foreman Dan was especially impressive. read more

Adirondack Basement Systems - One part of the basement that was waterproofed capping large granite rock and putting in trenches and sump pump - Waterproofing Near Me - Mechanicville, New York

I've been dealing with recurrent flooding in my basement due to sump pump issues. Fortunately, I found Adirondack Basement Systems. Their installation was professional, the system works great, and now I can finally sleep at night without worrying every time it rains. The pricing was extremely reasonable, especially for the peace of mind they provided. Highly recommend them! read more

The service was impeccable! We recently purchased a home where the front steps were settled and un-level, Adirondack Basement put us on their calendar immediately and fixed them. They did a great job and we highly recommend them. read more

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If your looking for reviews, read the 1 star ones. I wish I had. I had work done in November. It was not completed on time. They all speak to the poor quality work that Adirondack Basement Services completes. The mess I am still cleaning up. They assured that they would make me whole, not leave me hanging. This went on all winter and in spring they "finished". They displaced a wall and then called the mortar instead of fixing the joints. Between that and the other mess, the four mason companies I've had out have estimated it will cost me double to fix what they have done to my home. The people were courteous, but left a mess and the one guy constantly complained about how he should've be in sales this year and he could not be more disgruntled. I've had to reach out to my insurance company to find out what to do as the way it was left is not structurally sound. So I humbly advise you to use ANY other company than this if you value your home. UPDATE. Per the response received for this review. It wasn't completed because they rarely were on site for more than 4 hours at a time. Which is noted in several other reviews. The fact that your company responds to this but does no out reach on job satisfaction after a job is complete and by complete I mean not completed is hilarious to say the least. The damage done to my home from moving the chimney an inch and a half out of place, breaking bricks, pushing out my wall and the list goes on is shameful that you even have the nerve to reply. A full refund won't even cover the cost to repair the damage your company did to my home read more

Antonio and Mike were knowledgeable, hard working and polite. Great job! Excellent quality!

TERRIBLE CUSTOMER SERVICE !!!..I was having a problem with my sump pump. I called & asked to have a plumber come look at it. The woman I spoke with stated they only service pumps they installed. Since the pump was here when I bought the house, I have no idea who installed it ! They refused to come look at my problem, BUT IF I DO NEED A NEW PUMP, THESE PEOPLE CERTAINLY WON'T DO THE JOB !!!....If you want new Customers & MAKE MONEY, you need to develop a relationship with people !!!...NO WONDER THEY HAVE SUCH A LOW RATING !!!! read more

Excellent. Very knowledgeable, polite, friendly. Would highly recommend. Very experienced. Helped me immensely.

Nick at Adirondack Basement went out of his way to make this a positive customer service experience. He listened and personally made sure that any errors were corrected and went further to give personalized attention when I needed his help for something else. read more

My basement is pretty dry. Pump removes the coming water from the ditch channel regularly, but somewhere tiny cracks appeared on the block walls. I call the specialist from this service and asked him to repeal old paint, to fix the cracks and to pain walls with the new water sealant paint. When he came for the estimate, instead of this, he said that this service is not doing this kind of work and tried to sell me the expensive internal sheetrock panels to cover existing block walls. Finally, I've repaired this basement myself (in my 65 y.o.). The walls were repaired by liquid concrete and hydraulic cement, sanded and painted 2 time with the Latex Base Drylok Masonry Waterproofer. I gave myself the warranty for this repair for the nearest 10 years. read more

The most horrible experience ever! I did not even want o give them 1 star. They quoted me to fix my basement water problems. 4K to install a sump pump & WaterGuard system. I did have one wall in particular that was the biggest issue. They did not do the work they quoted & also did they fix the original wall they were called to fix in the first place. They have been back several times (5+) & I was assured again & again their system was working despite the obvious signs of recent water. The last time the Tech said "he is going to start charging you". I will not leave the house if rain is in the forecast & while at work have much anxiety about what I will find when I return home. Please take my advice & do your research. I am sure you will find similar regrets such as mine. I do not not want you to go through the time & energy I have expended in just trying to get them to do the job they quoted & then warrantee their work. Elaine read more

I had a crack in my foundation wall. it let water in basement. they not only filled in the crack but they put a pipe in the floor at bottom of crack and directed any water intrusion to my pump in case water ever comes in that crack. that told me exactly what they would do and warranties their work. if I ever have another leak in my basement, they will be the only one I call. great job Adirondack read more

I contacted them for a repair on an empty basement, since the mobile home that stood on top was taken away. There were some cracks in the basement and a broken window. They came out 4 times and were not prepared at all. After 1 year and a half it was fixed at last and I paid. Then I received an additional bill 3 months later. I will never use them again. The technicians are all very friendly and that is not the problem. My complaint is that it took forever for a simple job and it was very expensive. read more

I completely regret going with this company. They were the most expensive out of all the quotes that I received, but I believed them that their warranty and reputation were superior. I was nervous because the only reviews were from their own website, where they could say anything. There were only 3 third party reviews and those averaged less than 3 stars. I decided to go with ABS based on the before and after photos of basements similar to mine. Boy, was I wrong. My basement looks nothing like any of their after photos. We paid about $16,000 and all that got us was two guys there for barely four days, from 10-2. They had a Jack hammer and went to town on the floors, leaving a jagged and ugly edge. Usually you would saw cut a straight line for aesthetics. They also don't do anything to contain the massive amount of concrete dust that pours over every surface. Since the dust is concrete, when wiped it becomes sludge and is extremely difficult to clean up after the fact. It took weeks to clean up the mess from their job. Again, this is not standard (like ABS will say), other masons have effective ways at mitigating the amount of dust, but ABS just doesn't bother. The "plans" they wrote up were different then the final product. ABS left a giant trench in the middle of my bathroom. It was actually a trip hazard, just a big dip running through the middle of the room. This was not what was outlined in the plans, but it was already done and all they could do is make it less of a dip. They'll swear up and down that it's a great job, but again, no pictures on their site show anything like how they left my house. I had my basement windows replaced through them as well and they're crooked. They even had a three week delay because they ordered the wrong size (they measured wrong the first time) and they had to remeasure and reorder. ABS has given 100 reasons why my ugly basement is actually a great result, but I'm sorry, if I had any idea that's what their finished product would look like I would have went with one of the other companies that quoted me around $9,000, literally 7k less. Do not fall for their hype, I couldn't be more disappointed in their product. read more

Adirondack Basement Systems - It truly took hours upon hours to get that thick, sticky, dust off of everything. - Waterproofing Near Me - Mechanicville, New York

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after years of trying to have them fix the issues they created, our basement flooded recently (one issue is they buried a drain they put in years back when replacing a window well) and that leaks. While fixing that they broke our main sewer line and we had gallons of raw sewage to clean up after we called an emergency plumber. Adirondack Basement, Kevin himself, paid for that. They took months and four visits to fix another escape window well they installed (improperly). This eventually failed and now we have to refinish an entire 2.200 sqft finished basement apartment. Kevin and his team are not driven by quality or customer service. Here's a quote from his Facebook, "I don't work in the businesses I have. I work on them." This is why he's lost sight and the businesses have become subpar. Be very careful. read more

I had a poor experience trying to work with Adirondack Basement Systems. I had a water issue in my basement, and I called Adirondack Basement Systems to come provide a free estimate, which they did. The field technician evaluated the situation and wrote up an estimate and scope of services for me. I signed this contract and paid the down payment. Their own contract documents gave both parties--me and them--two weeks to review and change the contract terms. I then waited 6 weeks for the construction technicians to be deployed to complete the work that we had agreed to. When the technicians came to my home, they instantly said that they could not do the work as they as specified; they wanted to change the scope of work and charge me more money. I said that I could possibly agree to the change in scope of services, but that I would not agree to an increase in price; I told them that they needed to honor their own contract. The technician sat outside for an hour as management reviewed and considered, but in the end they chose not to agree to the contract. I very much felt as though the entire process was a bait-and-switch situation, and I was left feeling that if they would refuse to accept their own contract written by their own technicians, then they would probably not stand by their work quality or warranty agreements either. It took several calls and emails to get my deposit returned to me. read more

Adirondack Basement Installed an Egress window for us last week and did a good job on the window. The two workers were courteous and did the best they could. I had a major problem with ABS' communication and management. The problem was that I had called prior to the installation about a concern I had with them adding responsibilities to the homeowner, through a letter called Quick Tips, after the Contract had been signed. I spoke to the production manager about avoiding rutting in the lawn. ABS said all lawn damage was my responsibility. I asked that they bring some plywood to lay down to protect the lawn. The manager said they would see what they could do. They showed up the morning of with no plywood at all and asked me to take make a decision on the spot whether to do the job or not. They said the owner thought it was a safety concern for the workers. I disagreed, but it is difficult to argue safety. They were supposedly the professionals. I needed the window in to stay on schedule. I reluctantly said go ahead, but be careful. This is what happened, w/ ruts a half foot deep. 15' x 40' of lawn was trashed. This is what they could have done to avoid it: https://www.youtube.com/watch?v=nedr6qEY67Q Lesson learned, don't use them or assume you are replacing your lawn. read more

Worst experience with a business I've ever had. Window installation debris clogged our laundry waste sink which required a plumber to come out and fix. One of the windows was installed BELOW GRADE (which would have added water to our basement!). The replacement window they came out to install was broken. Then, the best part, during the first big storm we had the sump pump AND the emergency alarm both failed. Do not go to these jokers. read more

If we could give Zero stars we would. This is the worst experience we have ever had dealing with a company. - They advertise 'FREE ESTIMATES' but then try to charge you - They make promises and do not deliver - The employees a rude and it obviously come from the top down because after waiting 2 weeks for an estimate we was promised, multiple phone calls, and multiple text messages we reached out to the owner, Kevin Koval and his Vise President Jen Fox, neither of which returned our call. Instead they 'forwarded' our voice mail to the same 2 people we called to talk to them about to get a resolution. While trying to purchase a home a basement water problem was discovered during the home inspection. We and the homeowner agreed to use Adirondack Basement for the estimate and repair (which was to be included in the purchase price of the home). The homeowner contacted and coordinated the estimate. When we questioned Adirondack on the proposed solution, which obviously did not address the whole water problem to the house we were told by Adirondack that they had verbally quoted them a 'whole house solution' which was a little under $10,000 but it was rejected by the homeowner and the written quote (for much less) was provided. The sales person said they would be more than happy to supply that quote. We waited over a week and then they came back and wanted to charge us $200 for 2 new quotes (no longer free... but not advertised anywhere), when we said we'd pay we waited another week... countless calls & text messages to the person with no response.. finally we reached out to their manager.. all that achieved was being tossed back and forth... We reached out to the owner and the VP but again... no response... We lost the contract on the home and we lost our deposit money (which was significant). Think twice before using this company. I DO NOT recommend doing business with this company... even for their 'Free Estimate" - nothing is ever really 'Free" read more

I had a bid to remove my basement concrete, remove 4" of dirt and re-pour a high psi concrete floor. We were also getting a sump pump, perimeter drainage, and an egress window. The job was going to take 2 weeks and cost just over $40k. It's been almost 1.5 months since the job began and my basement is a pit of mud. Adirondack Basement Systems has a major issue with management and they have been terrible to work with. The two guys that have done most of the concrete work have been very nice and courteous and are doing the best they can. Management on the other-hand have been ridiculous. I am really hoping that ABS finishes this job soon, but I'm not sure that is going to happen. Currently, besides the pit of mud in my basement, I have a 4' x 4' hole cut into my back patio, a sump hose lying in my front lawn, and no way to access my breaker box which is in the basement (yes, I have a breaker that popped and no way to turn it back on). Besides all of this, I also had sewage backing up into my basement. This was eventually fixed by a plumber, but was certainly disgusting. Adirondack Basement Systems has made no attempts to get this job finished. They say they'll call with a plan, and then I hear nothing but crickets. I would either avoid this company altogether, or have a completion clause written into the contract. read more

Write a tip for Adirondack Basement Systems?! CLOSE DOWN YOUR BUSINESS! You do NOT know what you are doing!! When we had heavy rains again today, I relived the bad experience this company has put me through. So once again, I told a salon full of people NOT to use this company and why. I just went online and saw the response to my review that the owner had put online. I couldn't believe the lies! First of all, the owner's girlfriend answers the phone there. When I finally was able to get through to them over the phone, calling them in a panic, she was laughing and saying how she had just seen us on the news. I had to tell her to stop laughing and deal with their bad work. I couldn't believe that the owner wrote on here that he tried to stay in touch with me and I hadn't gotten back to him. All I did was try to reach him. They did NOTHING to rectify the equipment failure and loss of equipment. The damages we had added up to $100,000.00!! This money was my responsibility since I'm not in a flood zone! So much for my 21 years in business. There washed away my retirement and savings. As for a car flipping over?! Really?! Didn't happen. Lies. Oh.... And the LIFETIME GUARANTEE?! The one that was supposed to transfer to the next owner of the building?! They didn't even honor it for me, let alone anyone else. I'm absolutely disgusted with this company. This guy Kevin Kovall is a thief in my opinion. I get angry every time I see his commercials. I've stopped at houses that have had their vehicles in their driveway. When they are getting estimates from ABS, I stop over afterwards and warn them. That's how much I try to not let them do to anyone else what they did to me. It is just disgusting. If anyone reading this wants to know more, I have documented proof on all of this, as well as video clips and newspaper stories that back me up. I can also be reached at my business at 518-785-7195... Simply Irresistible Salon in Latham, NY. I'd be happy to speak with you as well as show you what's happened to us. read more

We used to have three individual dehumidifiers in our basement and they were noisy and inefficient. Adirondack installed a large dehumidifier that keeps our basement dry all year long. Today Ron Patterson came to change the filter. We had an appointment; he called right before the appointment time; he arrived at the time he said he was going to come. He was pleasant, professional, and got the job done within a reasonable amount of time. We trust our basement to Adirondack. Maryann and Reg read more

If you want a great basement by nice friendly workers and you want it done right and you have EXTRA cash to spare use this company.Its better to spend once then to keep on spending $$ when the job is done wrong read more

We were satisfied with the initial installation and work done by ABS in the summer of 2012, but when we needed them in an emergency, they were not available. They have NO emergency contact nor an answering service, or even an email available on the evenings or weekends. We paid $2,000 for a system which had a main sump pump and a back up battery operated pump, so that if one failed, the other would take care of the water. On a Friday night, the alarm sounded, and we were not able to reach anyone at the company. Fortunately, we had a submersible pump available, and were able to put that in the sump pit to keep the water from flooding the basement. We ran the pump all weekend, until Monday morning, when we did get a call back from the company. A technician was sent over that morning, and he found that both pumps had burned out. However, he said that the pump had been manufactured in 2011, so it was no longer covered by the manufacturers 3 year warranty!! They installed a year old pump, but led us to believe it would be warranted for three years from installation. The battery operated pump had also failed, but the tech never said anything about that pump warranty; only that we had to pay another $300. He was helpful in one regard in that he didn't make us buy another "whole back up system", i.e. a new 12 volt battery, just the back up pump. We were not too happy to pay $700 for two new pumps, in less than 3 years after installation, especially since, had we known, my husband could have just bought new pumps for half the price. Not too happy about our dealings with them! New note 4/21/15: the owner, Kevin Koval, heard about our situation and called to apologize about the date/warranty issue, and is going to refund our money for the main pump. That is a welcome surprise! While we aren't happy that the pumps only lasted less than 3 years I can't complain too much about the way we are being treated! read more

Prompt, professional service. Our basement pump was malfunctioning and they were able to come 4 days before the scheduled service.

Requested a quote to have Kevin Koval's Adirondack Basement Systems come to our house and give us an estimate to raise up our front concrete walk. STAY AWAY..! As the salesman told us, "we have no competitors". And their pricing is absolutely ridiculous. We were told by the salesman "we don't even move the truck for less than $1,200.00", that is absolute price gouging..! We had previous estimates from masonry contractors, and the cost to completely remove and replace our front concrete walkway was $1,100.00 - $1,200.00 (Again, to completely remove and replace the walkway..!). I truly hope that this company does good work for the people who need them. But they need to learn the market, and what it costs to have an actual professional masonry contractor do the work - their pricing to RAISE EXITING CONCRETE should be much less cost than completely removing and replacing all of the concrete. WOW..! read more

this company impressed my wife and me throughout our experience of having three powerbraces installed in our home in Colonie. they were very proactive throughout all stages - from the quote to scheduling installation and the work itself. Both Chris Hurley and Austin Putnam were prompt, patient with my multitude of questions, and professional. I wouldn't hesitate to call them for further work in our basement. read more

Ron Patterson came to the house to perform routine preventative maintenance of our Ultra-Sump that was installed in 2008. He was also able to service our dehumidifier. He was polite, and genuinely interested in making sure we were satisfied with his service. We won't hesitate to call him again. read more

In response to Debbie T, please see this article posted. https://www.gofundme.com/yerb8t6c

Chris and his crew were conscientious and professional. The work was done exactly as they said it would be. We installed a dehumidifier, sump pump and had our dirt basement sealed. The work was excellent and done on time. This is a big improvement for the Nassau Free Library. read more

I had an estimate done a few weeks ago for a new sump pump system. I filled out a form on their website, and was contacted by both email and phone the next day. Scheduling the appointment was quick and easy, and the agent on the phone was very professional. The estimator showed up on time, and was very willing to answer all of my questions. He was able to produce an estimate immediatly using his laptop computer, and was even able to print the estimate for me before leaving. He was very friendly, and the product seemed to be of very high quality. I have not made a purchase yet, but I was very impressed with the experience so far. read more

We called them for a crack in the poured concrete foundation basement wall that was leaking water during rain storms. They sent a representative to give us an estimate. He said this is a "garden variety" crack and normal to see in poured foundation walls with age. The estimate was for $700 to fix it. The two workers showed up to perform the work and said it was NOT A GARDEN VARIETY CRACK. They then called the owner Kevin who came out and told us the foundation was shifting. He said he could repair it by exposing the foundation and lifting the sinking part with hydraulic jacks. That estimate was $4000. We said OK then after part of the foundation was exposed he said he was unable to perform the lifting operation but could stabilize the foundation where it was for $3000. We said OK but that we needed the leaking through the crack to be stopped while it was accessible. Kevin (the owner) said he would do that but in the end failed completely. The wall leaked worse than before they came and the foundation continued to shift. DO NOT USE THIS COMPANY FOR FOUNDATION REPAIR! read more