Various issues which I am still attempting to resolve. Bad communication on part of GM. Beware of…read morecontract!!!

Avoid, at all costs. careless install caused damage to pool, Clayton will NOT accept responsibility…read moreand is unable to repair. what should have been a month job turned into six month plus headache (still going).

Beware! This company does work without your consent, and will charge you!…read more I am disappointed to leave this pool company after 2 years because they went ahead, and did work outside of my agreed upon contract of a pool opening. At no point in time did they contact me to do "additional work". Therefore, be very careful. They replaced a piece that did not need to be replaced on top of my filter, tossed to the side. Not once letting us know. Not once hearing from us to agree on them touching anything outside of an opening. What's more disturbing is now the piece that was replaced I am not sure can go back. Thus, forcing me to now shut off my pool filter and now not using my pool until this company resolves this blatant issue of unauthorized work and possible damage to what they replaced as irreplaceable now. Make sure you find a pool company that values their customers consent on all work done on your property. Especially because I was not even home for this lack of consumer respect. I would ALSO like to point out that the items replaced were there last year and the year before that. and NO ONE DID OUTSIDE REPAIRS UNTIL NOW. I WAS TOLD LAST YEAR AND THE YEAR BEFORE THAT EVERYTHING WAS FINE.

It's hard to put into words how grateful I am that when I sent an interest email to Concord Pools…read moreand Spas in early April that Kristen Underwood entered into our lives! From our first interaction I knew she'd help me achieve my dream of having a pool in our backyard! Kristen was responsive to every question or concern we had, she consulted with colleagues when needed and always kept us in the loop communicating every detail of our pool project from beginning to end. If you've been thinking about getting a pool reach out to her! You will not be disappointed :-) Kristen and the amazing team at Concord, from excavation to cleaning to service, have given me and my family something that we've only ever dreamed of and every time I walk outside I smile! Thank you all so much!

Showed up late for the estimate appointment..... gave me brochures for an unground pool, when I…read moretold them I was interested in above ground as well. Told me he would work up an estimate, I was ghosted!!

They installed a new liner and one Return line. Other things…read morewere not working well. Michael had much patience and perseverance in figuring out what was wrong with the system. Everything is working perfectly now and I am very grateful.

We recently purchased a new home with an in ground pool. Super excited to use and thinking it would…read morebe easy to maintain my husband decided on another company to come show us how to open pool. After two trips they made as well my husband and me cleaning the pool so many times . We were starting to regret buying a house with pool. After much research and reaching out to companies Blue pool crew company got back to me ASAP. Answered all my questions and came by my home while we were home I found out for new homeowner pool companies at times don't do that.Mark the owner came by checked my pool out and turns out other company that supposedly opened our pool really didn't. Our cartridge filters were not in our filter and our jets were not installed. Mark showed me how to do this as well set my filter to clean my pool. He came by the next and cleaned the pool. My pool looks so beautiful! Prices are amazing and affordable. I highly recommend this company.

Zero Stars! Blue Crew is totally undependable and have put my health at risk…read more Blue Crew Crews was supposed to open my pool several weeks ago. They never made the first scheduled date on April 28th. Blue Crew texted me to say they could not open my pool until the following week. That night I was rushed by ambulance to Albany Med, got out on Monday with doctors orders to not "do ANY heavy lifting". So. getting my pool open now became a serious health issue, it merely a convenience. I texted Blue Crew back when I was home from Albany Med to say that probably be better for my health if they opened the end of May, before Memorial Day. They called me to coordinate an opening date. When I asked if opening the Monday before M-Day was possible, I either was hung up on, or the call dropped. They texted me to say the call dropped, but never mentioned rescheduling. I asked them to text me back - they didn't. I texted again asking for an opening date - no reply back. I texted again - still no reply. I have always opened my pool every year. This was the first time I sought a service and Blue Crew BLEW IT! Under normal circumstances I would just be frustrated with Blew Crew, but I am furious that I now have a SERIOUS HEALTH ISSUE and have been abandoned by BLEW CREW. What they claim on their website as 'dependable service' is TOTALLY UNDEPENDABLE!

On November 13th I contacted Clardon Swimming Pool Service to inquire about the closing of an…read moreinground pool and explained that the pool closing was delayed due to me selling my home and a pool inspection that needed to be completed. It was just beyond the normal pool closing season and I was having difficulty finding a company that would close the pool. I guess the man I spoke with knew that because he quoted me double the price than any other company quoted and even though the home was up the block from their business, they added an extra gas fee. After asking what the deposit would be, they insisted I pay in full upfront stating that they could not trust that people pay the balance even though I explained that I was a businesswoman myself and if I paid the entire $650 up front what guarantee would I have that they would even show up? (yes, that's right...$650 when normal pool closing fee is $300-$350). The man was not nice and basically said this is the fees if I want the service. I WOULD NOT recommend Clardon Pools but instead give Cypress Pools & Spas a call. Cypress was wonderful, very pleasant, half the price, very accommodating in my schedule plus did not require any money up front, no deposit needed; a very trusting and honest company to work with!

After spending half of the summer spending boatloads of money with a pool company down the street…read moreand not seeing results, we went into this store on a Saturday morning with our 19- month old daughter, desperate for other options. The gentleman and woman were so friendly and knowledgeable. They carefully explained everything.

NEVER RETURNING…read more After 13 years as a loyal customer, I can honestly say I will never return to Cuomo Pools in Duanesburg, NY. Recently the business reopened after being shut down by the New York State DEC following a failed inspection, not something they advertise to prospective customers. Following an incident that neither Cuomo Pools nor the manufacturer took legal responsibility for (that led to over $4,000 of damage in spelled chemicals in my vehicle) I contacted the DEC to file a complaint because the bottle of chlorine I purchased was missing its cap valve. Following my report, the DEC investigated Cuomo Pools and found multiple violations, leading to a temporary shut down and the owners, which I have known for many years, to verbally harass and degrade me for bringing their problems to light. There are plenty of pool stores that value their customers, take responsibility for their actions, and treat people with professionalism and respect. I strongly encourage anyone looking for pool supplies or service to spend their money elsewhere.

0 stars but i had to pick 1 cuomo pools came on to my…read moreproperty without my knowledge and consent for the second year in a row. they said ex husband told them to go but he is court ordered not allowed on property and cannot direct anyone to go on property. owner gina was very rude and when i asked for an invoice of what was done she said have my lawyer send a letter requesting that and she ll think about if she wants to send it or not. i will be consulting with attorney about getting a restraining order against cuomo pools and their employees, who last year physically removed the filter and heating unit to another location. would never recommend or use

I had connections that I couldn't tighten, about a five minute job. I knew the trip charge would be…read more$150 +/-, but I was charged $45 for 3 feet of 3/8" hose that sells for 75 cents a foot. Nothing like being ripped off. Beware. I sent a letter to the office requesting a refund. No response.

terrible customer service, tells you one thing then leaves you hanging. workers are awful! Service…read moreis awful! Do not hire them, go with a real pool company.