We were greeted by Cameron Provost, who patiently helped us find a single person sauna. We had…read morepreviously purchased a double traditional sauna there. Cameron is very kind, professional and knowledgeable. We're thrilled with this carbon sauna, and the special chocolates that Cameron sent us in thanks.

I wish I could give Allen Pools negative stars…read more Be aware -- they are selling you an item the cost of a car and have no interest in helping make sure you are happy at the end of the transaction. You will need an electrician, and patio -- and they will not help you coordinate with those people. The sales team was lack luster and completely uninterested once they had my $20,000. They will not help you make sure that specs and directions are thought out or considered. It may be that your ridiculously expensive hot tub is facing the wall of your house, with the cover blocking the view. Also, the head of delivery interrupted me, talked over me, yelled at me, hung up on me then told someone else not to connect me with the manager. Some of the worst customer service I have ever experienced. They will take your money and will not stand by their work.

This place has always treated me fairly. I use them regularly for all my pool supplies and water…read moretesting.

Very poor customer service... felt unwelcome and a bother to the girl behind the counter...read more

I purchased a Sundance hot tub from this company a few years ago. This was the best purchase I…read morehave ever made. I use it daily year round and have had no problems with it. Maintenance is simple. I have had the help of the owner when needed. He is always willing and able to come to the house and replace the UV bulb and instruct you if you'd rather do it yourself. He is friendly, experienced and knowledgeable. If you're considering buying one, don't hesitate any longer. I highly recommend this company!

This is a great place to go to for your redecorating needs. The owners the Kadis' are great folks…read morewho are more than happy to your needs with quality merchandise.

Horrible customer service. Pool cover has been broken for weeks. Unable to get in touch with an…read moreactual person, have experienced poor follow up. After weeks of no action a call was received that this will be fixed in another week. No apologies given. Our family missed peak pool season in the northeast. Should be noted the cover is not old and shouldn't be a problem to begin with.

I don't know how to begin with the amazing customer service we received from Concord Pools when our…read more9 year old pool was having major issues! You wouldn't think you would have major problems when you put in a pool less than 9 years ago (leaking from underground pipes & stairs, completely rusted walls)! The company we used to install was not helpful what so ever! Other pool companies wouldn't dare touch a pool that they didn't install. Concord Pools have went above and beyond our expectations! We have been working with Dave and we honestly couldn't be any happier! They took the time to evaluate the issues with our pool that was put in with such carelessness and corners cut! We will not be using anyone but Concord moving forward!!! Wish we would have had the forethought to use them initially!

UPDATE: The owner, Eric, lies to duck responsibility and even got Yelp to remove our original…read morereview by falsely claiming we were never in the store. We visited the physical location multiple times and placed the order in person. Expect zero accountability from this business. Original Review: This is the most frustrating, incompetent business I've ever dealt with. We ordered a hot tub cover and extras at the Lake George store, and they promised 3-week delivery. Instead, we were completely ghosted for months despite calling and emailing dozens of times. Occasionally, someone would answer and say they would figure this out and get right back to us only to ghost us again without an update. When they finally responded four months later, the order had apparently "disappeared" in shipping and offered only a refund--meaning they held our money for months with zero communication and we ended up with nothing but tons of time lost and exacerbation on our part. The owner, Eric, then called us making endless excuses (including blaming a brand-new AI system he'd had for a week for the months of past silence). He promised to rush-order a replacement cover with a discount just to stop me from posting my honest review, only to completely ghost us again. We ultimately bought a cheaper cover from a competitor who delivered it in less time than promised. Eric clearly knows nothing about his industry or how to run a business. Avoid this place.

Great Overall Experience, Prices are competitive, the salespeople were very knowledgeable and…read morehelpful, and I was thrilled to see the selection of product that they have in the store! Highly recommend!

I moved it on a home I purchased in Feb 9. I had Hudson River hot tubs come look at an existing hot…read moretub that wasn't working . They told me the issue , they took it away and replaced with a very reasonable hot tub that was a great price and works awesome

Jerry is so experienced and has so much 'hot tub knowledge', he's become our 'go to' for anything…read morerelated to our tub. He's easy to work with, reliable and someone you should consider when it comes to hot tub management/maintenance.

Beware! This company does work without your consent, and will charge you!…read more I am disappointed to leave this pool company after 2 years because they went ahead, and did work outside of my agreed upon contract of a pool opening. At no point in time did they contact me to do "additional work". Therefore, be very careful. They replaced a piece that did not need to be replaced on top of my filter, tossed to the side. Not once letting us know. Not once hearing from us to agree on them touching anything outside of an opening. What's more disturbing is now the piece that was replaced I am not sure can go back. Thus, forcing me to now shut off my pool filter and now not using my pool until this company resolves this blatant issue of unauthorized work and possible damage to what they replaced as irreplaceable now. Make sure you find a pool company that values their customers consent on all work done on your property. Especially because I was not even home for this lack of consumer respect. I would ALSO like to point out that the items replaced were there last year and the year before that. and NO ONE DID OUTSIDE REPAIRS UNTIL NOW. I WAS TOLD LAST YEAR AND THE YEAR BEFORE THAT EVERYTHING WAS FINE.

It's hard to put into words how grateful I am that when I sent an interest email to Concord Pools…read moreand Spas in early April that Kristen Underwood entered into our lives! From our first interaction I knew she'd help me achieve my dream of having a pool in our backyard! Kristen was responsive to every question or concern we had, she consulted with colleagues when needed and always kept us in the loop communicating every detail of our pool project from beginning to end. If you've been thinking about getting a pool reach out to her! You will not be disappointed :-) Kristen and the amazing team at Concord, from excavation to cleaning to service, have given me and my family something that we've only ever dreamed of and every time I walk outside I smile! Thank you all so much!