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    Concord Pools & Spas

    5.0 (1 review)
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    Services - Concord Pools & Spas

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    7 years ago

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    Sleep & Spas

    Sleep & Spas

    3.0
    (2 reviews)

    Great Overall Experience, Prices are competitive, the salespeople were very knowledgeable and…read morehelpful, and I was thrilled to see the selection of product that they have in the store! Highly recommend!

    UPDATE: The owner, Eric, lies to duck responsibility and even got Yelp to remove our original…read morereview by falsely claiming we were never in the store. We visited the physical location multiple times and placed the order in person. Expect zero accountability from this business. Original Review: This is the most frustrating, incompetent business I've ever dealt with. We ordered a hot tub cover and extras at the Lake George store, and they promised 3-week delivery. Instead, we were completely ghosted for months despite calling and emailing dozens of times. Occasionally, someone would answer and say they would figure this out and get right back to us only to ghost us again without an update. When they finally responded four months later, the order had apparently "disappeared" in shipping and offered only a refund--meaning they held our money for months with zero communication and we ended up with nothing but tons of time lost and exacerbation on our part. The owner, Eric, then called us making endless excuses (including blaming a brand-new AI system he'd had for a week for the months of past silence). He promised to rush-order a replacement cover with a discount just to stop me from posting my honest review, only to completely ghost us again. We ultimately bought a cheaper cover from a competitor who delivered it in less time than promised. Eric clearly knows nothing about his industry or how to run a business. Avoid this place.

    Concord Pools & Spas - poolservice - Updated July 2026

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