10/10 recommendation. Our next-door neighbors got a table delivered that was absolutely beautiful…read more They realized that there was a small dent in the table, and instead of coming to fix it, The Wood Carte delivered them an entire new table. The service here was excellent and the value of what you are buying goes to show their reputable rating.

We made a trip to the The Wood Carte and other furniture stores and felt their service was…read moreexcellent, quality furniture and costs very reasonable. The only downfall is that it's too far from our house to stop by more. We were working with Jame's and he was excellent at providing multiple quotes, no surprises. They were renovating their showroom at the time therefore we hope to get back up there again post renovation.

The women at Hewitts in Queensbury were absolutely incredible! Their knowledge with amazing!…read moreDefinitely the best Hewitts in the capital Region..and yes, i have visited almost all of them!

Goid place to go . They have everything, and their selection at Christmas is amazing. Most people…read moredon't know but the have s huge selection of ornaments and things to decorate a tree .... live and artificial trees, garlands....lights...ribbon....decorations for both inside and out. Gifts for anyone really... wind chimes ...bird supplies

From placing the order to the delivery, we had a great experience! The employee in the store was…read morevery knowledgable and helpful when we placed our order. Our furniture was delivered yesterday, and not only were the delivery men professional and efficient, they came within the allotted time frame. It was also nice having text updates throughout the process keeping us informed of any changes or updates.

We would like to express our disappointment from your unsatisfactory level of service. We have…read moreexpected much more from a prestigious and reputed company of your standard. Unfortunately, we can't help but submit this complaint hoping for a fast and adequate resolution. So, no one else must experience this. We Shopped around for months visiting several establishments to refurnish several rooms in our house. Our saleswoman (Karen from the Queensbury Location) was very attentive, kind and knowledgeable in her product. We explained to her what we were looking for and she 100% nailed it out of the park. We custom ordered a sectional reclining couch. We were told that the warehouse did not have the pieces to fill our order, and the shipment would be around NOV 1st. As This was so exiting for our family and we patiently waited for this arrival. We visited the store a couple times to pick out an entertainment center, coffee table and end stand set. Nov 1st we were told that the sofa was in and that the warehouse was open for pick up until 6pm. My Husband and I arranged for help and our schedules from work to pick up. When we arrived at 3:30pm to warehouse. Our excitement was high. We rang the bell to alert that we were there and there were several employees in sight, and no one acknowledged us. We were about to ding the bell again and someone from the warehouse asked if we were being helped? We said NO. Then they went into the office to a man that was sitting with his back to us, and he said I am busy. We finally got helped and were told to go to bay 5. While waiting for pick up in bay, The gentleman in office with his back to use came walking out with a coworker saying ("who shows up at 3:30!" They will be waiting awhile...) one of these employees was (Paul) the Manager. We Finally get our sofa piece home, remove our old couch and start to unbox our new sofa. Come to find out they gave us 2 air massage single recliners with arms. We went straight to the Queensbury location to see where the mix up was. As we stood there, the store and warehouse argued who messed up Until they closed. We were told that at 10 am the GM would call us from warehouse to resolve this. 10 am, we received a call from the warehouse saying that the resolve was a time frame between Thursday -Saturday before an available delivery truck and manpower. We went to store and said that was not acceptable. We spoke to manager (Melissa) of the store to come up with an acceptable solution. We offered to deliver the two items to the warehouse in the rain and pick up ours. Nope! We offered to pick up ours and they could schedule a pick up for the other two items. They had a delivery truck in our area that picked up their piece and we drove to get ours. The delivery guy admitted to us while picking up that they had about an hour before their next delivery. In that time, they could have driven back to warehouse and picked up ours and delivered/ picked. We arrived at the warehouse to pick up our pieces that we were told were ready for us. They were not ready for us to receive. After finding out that the boxes were labeled wrong there was an apology of "sorry things happen." We didn't feel that this was resolved at all properly. This wasted our time, money, and was extremely stressful.

We purchased a sleeper sofa from Bare Bones Furniture for a good price. I looked for the same sofa…read moreon a few other websites and their price was lower. They delivered it on time and set it up exactly where we wanted it. Their warehouse is large and there are many items to look at. Many of them have an Adirondack theme and they all looked sturdy and well built. Very nice people that work and run this business.

Having a staff that doesn't lie to cover their coworkers errors. Appearantly the customer is last…read morehere!

What a beautiful piece of furniture! I am very pleased with customer service and delivery!…read more I spoke with Emily asking for a quality sofa sleeper and without hesitation Emily said "American Leather" the piece we wanted was in stock! Steve promptly called to discuss delivery and sure enough the truck was here on time and ready to go. Michael amd Steve were beyond experienced with gently moving the sofa and protecting the fabric to get up to the 5th floor. I have 3 small children climbing and asking questions- Steve Amd Michael handled the kids with grace and joked with them. We couldn't have asked for a better delivery with care. The couch is exceptional, the fabric and texture is beautiful! The kids can't wait to sleep on it! Oh the best part is The Furniture House delivers to Boston!!! -Very pleased family of 5

From the owner: What elevated The Furniture House is our commitment to quality, creativity and value. We pride…read moreourselves on our ability to meet the needs of each and every client. Many of our products are 100% American made, including unique custom hardwood pieces from the Amish, Mennonites and other American craftsmen. Whether you're interested in a piece from our showroom floor, or a custom designed piece, we can accommodate any need. You will see it in the pride we take in what we sell, in the interest we take in those who grace our store, and in our smiles. The Furniture House is more than just a place to shop, it's the unusual as usual. Stop by our two great locations in Saratoga Lake and Queensbury, NY. Though we're based in upstate New York we deliver anywhere throughout the country.

This place has always treated me fairly. I use them regularly for all my pool supplies and water…read moretesting.

Very poor customer service... felt unwelcome and a bother to the girl behind the counter...read more

It's a really nice store that's well stocked with a lot of liquidation items from other stores and…read morethe staff is extremely helpful

SMELLS. CLUTTER. DISORGANIZED. Staff is clueless. This place is a dump and shouldn't of even…read moreopened. Everything is marked down, cool but it's nothing special. We walked by a couple outside that was fighting as to who HAD to go back in for a forgotten item. They both didn't want to go back inside because of how gross it is. We felt the same way. Go somewhere else please.

Lots of fun things in there. They will even paint a jockey for you. We didn't find what we were…read morelooking for. (A dresser) but it was a fun experience and the shop owner was so friendly.

Over priced and the most unprofessional service I have ever experienced from a designer merchant!…read moreNo update on orders unless you keep calling them and then delivery will be when ever and then we found out our product was out of stock and no communication of that until we asked where our order was. Then reordered with new fabrics and had to wait another 10 weeks. If you want overpriced furniture and unprofessional service along with disrespectful delivery then enjoy working with them!!! We will never do business with them again! Disappointing for someone that feels they are a premier furniture shop.