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Sleep and Spas - Latham

3.0 (2 reviews)
Closed • 10:00 am - 7:00 pm

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4 years ago

Helpful 3
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Love this 1
Oh no 0

3 days ago

No call backs....no emails back.....paid 60% and no idea if it's coming next week after ordering months ago.

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Concord Pools & Spas

Concord Pools & Spas

3.4(47 reviews)
1.6 mi
•$$$$

Beware! This company does work without your consent, and will charge you!…read more I am disappointed to leave this pool company after 2 years because they went ahead, and did work outside of my agreed upon contract of a pool opening. At no point in time did they contact me to do "additional work". Therefore, be very careful. They replaced a piece that did not need to be replaced on top of my filter, tossed to the side. Not once letting us know. Not once hearing from us to agree on them touching anything outside of an opening. What's more disturbing is now the piece that was replaced I am not sure can go back. Thus, forcing me to now shut off my pool filter and now not using my pool until this company resolves this blatant issue of unauthorized work and possible damage to what they replaced as irreplaceable now. Make sure you find a pool company that values their customers consent on all work done on your property. Especially because I was not even home for this lack of consumer respect. I would ALSO like to point out that the items replaced were there last year and the year before that. and NO ONE DID OUTSIDE REPAIRS UNTIL NOW. I WAS TOLD LAST YEAR AND THE YEAR BEFORE THAT EVERYTHING WAS FINE.

It's hard to put into words how grateful I am that when I sent an interest email to Concord Pools…read moreand Spas in early April that Kristen Underwood entered into our lives! From our first interaction I knew she'd help me achieve my dream of having a pool in our backyard! Kristen was responsive to every question or concern we had, she consulted with colleagues when needed and always kept us in the loop communicating every detail of our pool project from beginning to end. If you've been thinking about getting a pool reach out to her! You will not be disappointed :-) Kristen and the amazing team at Concord, from excavation to cleaning to service, have given me and my family something that we've only ever dreamed of and every time I walk outside I smile! Thank you all so much!

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Concord Pools & Spas
Concord Pools & Spas - This was my old psi that Worked fine without its cover

This was my old psi that Worked fine without its cover

Concord Pools & Spas - This is what they went ahead and replaced without my consent

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This is what they went ahead and replaced without my consent

A Frame Imperial Pools - Browse our complete line of hot tubs by Saratoga Spas

A Frame Imperial Pools

3.5(6 reviews)
0.4 mi

They all have gruff exteriors but are very helpful. I needed some help with my pool and they were…read moregreat! Got me the part I needed. Explained why some other issues might be happening and what to do about them. Very informative.

About 9 months ago I bought a Saratoga Spa (Adelphi model) from them mainly because it was one of…read moretwo tubs that would fit our spot well. I've forgotten her name, but the sales person was very nice. She was helpful, but not at all pushy. Excellent communication during delivery and they came when they were supposed to and took time setting it up the way we wanted it - 4 stars for that. When we used it, the jets tended to pulsate with more or less power. After a few phone calls with Jonathon (sp?), who was very patient and always returned my calls, they came out and tried a fix that helped but didn't completely alleviate the problem. Then Jim offered to either bring in the hot tub to fix it, give me a brand new one at no cost, or try one other fix. Definitely 5 stats for that. I opted for the fix, which worked and haver been enjoying the spa ever since. When the technician was here (forgot his name), he mentioned how much he enjoyed working there and how happy he was with the management, which is always nice to hear. Very happy we happened upon this place.

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A Frame Imperial Pools - We have all of your pool and spa needs in stock!

We have all of your pool and spa needs in stock!

A Frame Imperial Pools - We have what you have  been looking for.  Choose from a large selection of Factory Direct Saratoga Spas

We have what you have been looking for. Choose from a large selection of Factory Direct Saratoga Spas

A Frame Imperial Pools - Need help choosing the right chemicals?  We are here to help. We offer in-store water testing to make sure you buy exactly what is needed.

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Need help choosing the right chemicals? We are here to help. We offer in-store water testing to make sure you buy exactly what is needed.

Cypress Pools

Cypress Pools

2.4(18 reviews)
1.4 mi

I'm doing an update on Cypress pools after speaking to the owner he made sure that our issue with…read morethe leaking pipes was taken care of. Thank you Jeff M for rectifying the issue and I will let customers know that you are dependable. It just took speaking to you to get it rectified. Hopefully your staff will inform you of any issues that occur in a timely manner without having to get your attention by doing reviews.M P

I would highly recommend Cypress Pools for any and all of your pool needs. I am in the process of…read moreselling my home and my IG pool needed to remain open past the normal pool closing season due to a pool inspection. After the pool inspection was completed, which was the 1st week of November, I began calling companies but none of the pool companies around the Albany area would come out and do it except Cypress Pools. Cindy and Renee were very friendly and accommodating and schedule the pool closing immediately. They did not over charge or add an extra fee knowing many of the other companies would no longer provide the service. Cypress pools were understanding of the situation, honest, professional and the price quoted was exactly what they charged; no last minute add on. Thank you to the team at Cypress Pools especially Cindy who made a stressful home sale very smooth in the pool area. I would not hesitate to recommend Cypress Pools for any pool related issues, pool services of opening or closing or pool installation.

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Cypress Pools
Cypress Pools
Cypress Pools

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Latham Pool Products - (2021) One white blotch on bottom of pool. 
 *Notice the vibrant blue in this picture.

Latham Pool Products

1.2(18 reviews)
1.7 mi

Do not use Latham Fiberglass pool shells. Its four years in and nothing but headaches starting with…read morea nine inch vertical crack on deep end of wall and pool had to be drained and this led to cracking one of my plumbing pipes, then the crack on beam and now a bunch of cracks on steps and step walls which by the way my claims were denied for beam and steps. This year has been hell and in my opinion Latham pool shells are built cheap...poor quality! Not worth the price nor the headaches! I won't even mention the thousands of dollars I lost this year to water replacement, chemical replacement, leak detection services and plumbers!

my review is similar to others in that a warranty means nothing to them. For now, my issue is…read morecosmetic. My pool was put in the ground in Mid-May 2025 and partially filled with water seat that time there no issues. When all the plumbing was connected and the pool was filled and cleaned, a signifiant "scratch" appeared on the face of a step. But after closer inspection, the "scratch: was the serial number etched into the gel coat (a picture is attached). And when I complained and requested it be removed under the warranty, they said this is standard practice therefore not covered by warranty. What company stamps their serial number in a prominent place on their products? And when they denied the claim, they offered to "fix" it for me for $2500. One additional comment on Latham Pools but this may be indicative of the pool industry in general. Make sure you investigate the company that claims to be "certified" Latham installer. I chose Backyard Pools and Spas in Richmond, VA which was a huge mistake. All I will say on this post is to use all of the public resources available know who is installing your pool. Use all the state and local government websites that issue contractors licenses as well as the state court websites to search for the criminal records for the individual's who have access to your property. It is too late for me hopefully this helps someone avoid what I am going through.

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Latham Pool Products - Cracks on steps/walls...I stopped counting

Cracks on steps/walls...I stopped counting

Latham Pool Products
Latham Pool Products - What we got, after five years, salt water pool

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What we got, after five years, salt water pool

Kincaid Home Furnishings

Kincaid Home Furnishings

5.0(4 reviews)
0.7 mi
•$$$

My husband & I have been buying furniture for years from Kincaid Home Furnishings. When we walk…read morethrough the door Andy greets us warmly. He gives us the best possible deal. He knows how to treat his customers. Their furniture is of excellent quality & very tasteful. We have never had to call Andy with a complaint. We just ordered a new dinning set & guest room furniture for our new apartment. We can't wait till they are delivered. You can't get a better buy anywhere else with such excellent service. We wouldn't think of shopping anywhere else.

Kincaid is still one of the Capital Region's best-kept secrets. Perhaps that isn't a bad thing to…read morepreserve their standards. We have been customers of Kincaid for over a decade and have furnished our kitchen, dining room, great room and master bedroom there, as well as purchased many unique chairs, benches and tables from Kincaid. We are sticklers for quality in the sea of particle-board furniture offered at the local 800-pound gorillas. Kincaid's furniture is always made from the best materials (solid hardwood and durable leather) and is in a separate (higher) class in comparison to what is available elsewhere. We also have had two minor furniture malfunctions (one due to a toddler harming wood on a stool and the other due to doors not properly aligning on a hutch) and both times Kincaid stood 100% behind their piece and either repaired and/or replaced the damaged items, hassle-free. Go to Kincaid!!

Sleep and Spas - Latham - hottubandpool - Updated May 2026

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