Beware! This company does work without your consent, and will charge you!…read more I am disappointed to leave this pool company after 2 years because they went ahead, and did work outside of my agreed upon contract of a pool opening. At no point in time did they contact me to do "additional work". Therefore, be very careful. They replaced a piece that did not need to be replaced on top of my filter, tossed to the side. Not once letting us know. Not once hearing from us to agree on them touching anything outside of an opening. What's more disturbing is now the piece that was replaced I am not sure can go back. Thus, forcing me to now shut off my pool filter and now not using my pool until this company resolves this blatant issue of unauthorized work and possible damage to what they replaced as irreplaceable now. Make sure you find a pool company that values their customers consent on all work done on your property. Especially because I was not even home for this lack of consumer respect. I would ALSO like to point out that the items replaced were there last year and the year before that. and NO ONE DID OUTSIDE REPAIRS UNTIL NOW. I WAS TOLD LAST YEAR AND THE YEAR BEFORE THAT EVERYTHING WAS FINE.

It's hard to put into words how grateful I am that when I sent an interest email to Concord Pools…read moreand Spas in early April that Kristen Underwood entered into our lives! From our first interaction I knew she'd help me achieve my dream of having a pool in our backyard! Kristen was responsive to every question or concern we had, she consulted with colleagues when needed and always kept us in the loop communicating every detail of our pool project from beginning to end. If you've been thinking about getting a pool reach out to her! You will not be disappointed :-) Kristen and the amazing team at Concord, from excavation to cleaning to service, have given me and my family something that we've only ever dreamed of and every time I walk outside I smile! Thank you all so much!

Spa Wholesaler was great to do business with we worked with Mark…read more They delivered the tub exactly when they said they would with all the products and thorough review of how to operate clean it treated, etc. We were very pleased.

I had a slow leak in my hot tub about 9 months after it was installed. Mark, with the help of his…read moreson, Michael, diagnosed the problem - which was under the hot tub and ended up being a factory defect. They spent many hours between diagnosing and repairing the problem. They were especially careful in what they did since the hot tub is in my sunroom and they made sure no water was spilled. I would highly recommend them not only for the purchase of a hot tub, but for their service.

I moved it on a home I purchased in Feb 9. I had Hudson River hot tubs come look at an existing hot…read moretub that wasn't working . They told me the issue , they took it away and replaced with a very reasonable hot tub that was a great price and works awesome

Jerry is so experienced and has so much 'hot tub knowledge', he's become our 'go to' for anything…read morerelated to our tub. He's easy to work with, reliable and someone you should consider when it comes to hot tub management/maintenance.

Hot tub ran, just Had a small leak in a pipe off of hot tub. They said heater is where the leak was…read morecoming from. Emptied tub, replaced heater and the tub won't turn on afterwards. Come out and say it's now the motherboard. Replaced that, it glitched, came on and back off. Now saying it's the control panel but it's one that may not be able to find to replace, since tub is an older model. And may need a new hot tub. Will go elsewhere if that's the case. Also ordered a new liner over a month ago for pool. Said it would be installed before the 4th of July. Got a call last week stating it's now being done July 6st. Well it's the 6st and still not being done e. They charge a $299 show up fee when they come out, even if they can't fix the problem. Better off going elsewhere and save you the headache and money!!

I was struggling with my Dolphin E10 cords and I appreciate the help of employees over the phone…read moreand in person. They checked inventory for me and they even helper me replaced the part I needed. Shout out to Zach and the other employee

A huge thank you to Keri and Ken at Islander Pools,Ballston Spa. I had a problem with my robot…read morepool cleaner. It was opening of pool season and when I took it in to Islander, the place was swamped with people. Obviously an extremely busy time. They, impressively, handled my concern quickly and efficiently. But what was most significant, and why I am writing this review, I told Keri I would be very grateful if they could look at the problem as soon as possible so I could get my pool cleaned for the weekend. They could not have done a more impressive job! Kari called me that very afternoon to say robot was working again and ready to be picked up. Customer service doesn't get better than that! Thank you Kari! Thank you Ken!

First of all, I called and spoke with Dave . He was helpful and able to have me seen in 3 days …read more Next , Vinnie ( I believe ) came to my home . He was professional, informative and patiently answered my many questions. He was also able to quickly resolve the issue . Wonderful service .

No call backs....no emails back.....paid 60% and no idea if it's coming next week after ordering…read moremonths ago.

After two years of trying to get appropriate service for our hot tub and electric Covana cover…read moreinstalled properly we had to take Sleep & Spa to Small Claims Court. The judge ruled in our favor and yet three months later, they haven't paid us. Their lack of professionalism and disrespect is appalling. I would advise going anywhere else to buy products!

This company came recommended by the diver we hired them to assess for leaks. The tech no-showed…read morethree days in a row, which was particularly frustrating since I had to clear three full days since they couldn't give us a service window. He called us last night (after the 2nd no show) to dissuade us from the pressure testing, even though it's what the pool company recommended. Overall, just very confused. They did refund the service call deposit, but didn't try to investigate the incident or offer to send a new tech. I expect more from a family-owned business.

very convenient to my home, but awful to work with. I for many years had individual close my pool…read moreand we opened it ourselves, t they all retired and since we used caribbean for pool chemicals we automatically chose them to.close our pool. 2 years ago they told us we needed a pillow, so we bought one. last season we had service to assist In opening, they came and charged us saying everything was fine. it wasn't! they ended up coming 3 times , then while I was away they said our filter was broken and we needed a new filter. $$$$$. they were very rude When I challenged why was this not noticed on the 1st appointment. I was at their mercy and told them to install the new filter. then came time to close the pool, they sent a couple of guys who literally knew little about pools, they didn't use the pillow that we were sold said we didn't need it. we opened our pool this week , green. I am thinking they didn't even use closing chemicals, I am praying that the center drain line was properly blown out. if they were apologetic or polite one thing the woman is down right nasty. she doesn't take complaints well, so convenience is no substitute for professionalism. Go somewhere else!!!

what a terrible experience at 70 years old, they sell you a pool then hand it off to a…read moresubcontractor that's whenever things went wrong, I was told it was against their insurance to put the ladder in the water. They didn't tell me he wouldn't even unboxed it days later. I'm still trying to put it together. He got all done. The pumpywas below grade. and it poured out the next day the water was up to the top of the pump and over the top of the chlorinator I called and complained. They said they have the guy come back out and he did brought it up to ground level after he left. I noticed the backwash nozzle was only few feet from the house, which is totally wrong at one point Jim from a frame told me I should've paid attention. It wasn't my job to pay attention. I could go on and on, but If I could've, I would've had take the whole thing back and start fresh with somebody else

They all have gruff exteriors but are very helpful. I needed some help with my pool and they were…read moregreat! Got me the part I needed. Explained why some other issues might be happening and what to do about them. Very informative.

I have been using Leslie s pool for 20+ years. I have shopped there and then left due to lack of…read moreknowledge by the staff. Now I will always go to Leslie s pool with "the new manger , Todd at the helm. He is so helpful, friendly and knowledgeable. He goes out of his way to help you like the old school, hometown, mom and pop store. I am just so in awe of him. Leslie s pool has an asset in Todd. Never let him go!. If Leslie s pool could duplicate him in all there stores, they would put every other pool store out of business. Leslie's pool is my first and only stop for everything pool.

Just went over to Latham Farms location & signs are up "temporarily closed". I called first & phone…read morejust rings. Would certainly be nice to let folks know...

I love nature, and one of the (many) reasons is related to the sort of wonderment that I feel when…read moreI realise I'm surrounded by other living beings. Nurseries and gardens help me relive that realisation. We've been to this Hewitt's a number of times, and on this latest visit, made very similar observations. They have as wide a variety of plants, trees, and gardening supplies as other nurseries in the region, but perhaps the plants are not getting as close attention as at some others, Nisky Faddegon's, which I realise is more an exception, not the norm (I've seen plants in worse conditions at Lowe's and Home Depot). It may also be that this is past the peak buying season, but the wilting leaves and perished stalks always manage to tug at my heartstrings. They had just what we were looking for: arbricola green! We grabbed two of the healthier looking. There was a variegated variety which was denser than what we got. Their indoor plant selection is still one of the best around here, and the staff there have always been friendly. I hope the locals continue to support Hewitt's and they stay open for many more decades.

$14.00 for small containers of dill and oregano? I know things are expensive these days but Gades…read morewould have sold it to me for $8.00 if they did not sell out. I'm staying at Gades. Like today I'll go only in a gardening emergency. Start from seed save money. Buy seeds on-line. This whole Family owned thing does not mean that one Family cannot over charge another family. It only six bucks but sometimes people take advantage of others.