Beware! This company does work without your consent, and will charge you!…read more I am disappointed to leave this pool company after 2 years because they went ahead, and did work outside of my agreed upon contract of a pool opening. At no point in time did they contact me to do "additional work". Therefore, be very careful. They replaced a piece that did not need to be replaced on top of my filter, tossed to the side. Not once letting us know. Not once hearing from us to agree on them touching anything outside of an opening. What's more disturbing is now the piece that was replaced I am not sure can go back. Thus, forcing me to now shut off my pool filter and now not using my pool until this company resolves this blatant issue of unauthorized work and possible damage to what they replaced as irreplaceable now. Make sure you find a pool company that values their customers consent on all work done on your property. Especially because I was not even home for this lack of consumer respect. I would ALSO like to point out that the items replaced were there last year and the year before that. and NO ONE DID OUTSIDE REPAIRS UNTIL NOW. I WAS TOLD LAST YEAR AND THE YEAR BEFORE THAT EVERYTHING WAS FINE.

It's hard to put into words how grateful I am that when I sent an interest email to Concord Pools…read moreand Spas in early April that Kristen Underwood entered into our lives! From our first interaction I knew she'd help me achieve my dream of having a pool in our backyard! Kristen was responsive to every question or concern we had, she consulted with colleagues when needed and always kept us in the loop communicating every detail of our pool project from beginning to end. If you've been thinking about getting a pool reach out to her! You will not be disappointed :-) Kristen and the amazing team at Concord, from excavation to cleaning to service, have given me and my family something that we've only ever dreamed of and every time I walk outside I smile! Thank you all so much!

This is the place to go for Hot Tubs. Thats all they sell and they do it better than anyone else…read morearound. Top quality hot tubs, made in the USA! Always answers the phone and thoughtfully explains every detail you need. The best service I have ever encountered. 5 stars indeed!

I had a leak in my hot tub and called Mark as a friend highly recommended him. He called,me back…read morepromptly with an estimate and was able to get to me within a couple days. He gave me an estimated time and then texted me when he was on his way. He was very thorough in looking my hot tub over and explaining to me what he was repairing and why. I will definitely use him again if I need further service.

I moved it on a home I purchased in Feb 9. I had Hudson River hot tubs come look at an existing hot…read moretub that wasn't working . They told me the issue , they took it away and replaced with a very reasonable hot tub that was a great price and works awesome

So happy to have found Jerry. I had a major issue with my hot tub, and not knowing exactly what it…read morewas I made an appointment for an assessment an hopefully a repair. Upon Jerry's arrival he realized the leak was a simple hose connection. Jerry was extremely knowledgeable and confident in his work. Everything was done in a timely manner. He even had to return at no extra charge to reseal the connection with a different product. My tub is working beautifully now and the cost was extremely reasonable. Jerry was also a great guy and simply a pleasure to be around. Highly recommend with any hot tub issues and more.

I was struggling with my Dolphin E10 cords and I appreciate the help of employees over the phone…read moreand in person. They checked inventory for me and they even helper me replaced the part I needed. Shout out to Zach and the other employee

I've been an Islander customer for years with an in ground pool and always been happy with their…read moreservice. But I brought my Robot vacumn in for repairs, I couldn't believe that they diagnosed and as busy as they are they repaired it in one day. Zack Case and Matthew took care of it and called me later that same day for pickup. Very impressed! they are honest, efficient and the most friendliest staff you'll find. Thank You Bill Aperance

A huge thank you to Keri and Ken at Islander Pools,Ballston Spa. I had a problem with my robot…read morepool cleaner. It was opening of pool season and when I took it in to Islander, the place was swamped with people. Obviously an extremely busy time. They, impressively, handled my concern quickly and efficiently. But what was most significant, and why I am writing this review, I told Keri I would be very grateful if they could look at the problem as soon as possible so I could get my pool cleaned for the weekend. They could not have done a more impressive job! Kari called me that very afternoon to say robot was working again and ready to be picked up. Customer service doesn't get better than that! Thank you Kari! Thank you Ken!

First of all, I called and spoke with Dave . He was helpful and able to have me seen in 3 days …read more Next , Vinnie ( I believe ) came to my home . He was professional, informative and patiently answered my many questions. He was also able to quickly resolve the issue . Wonderful service .

Super easy went in got my bullfrog a week later. 0% for 72…read moremonths cant beat that. Also a year free of chemicals

I won't say everyone is horrible at this business..only the female who claims she is the owner…read moreafter i asked to speak to someoneelse because she was rude and disrespectful.. I had deal with the guys that worked there and i was satisfied..but this chick need some more training in costomer service and how to run businessif so! she is very ignorant and rude...I called about a bill she keep running her mouth not letting me speak. I say can you have someone else called me I don't wish to speak to you and i hang up ..she called me back 5 times then started texting me and being disrespectful... I had to block her ... so im very sorry to say I will be taking my business elsewhere . And i may post her text up here also

Although the front office experience was uneven, the two guys who closed our pool were…read moreknowledgeable, competent, and friendly. I'm new to this organization and hope to work with them again in the future. Pricing was a bit higher than expected.

They all have gruff exteriors but are very helpful. I needed some help with my pool and they were…read moregreat! Got me the part I needed. Explained why some other issues might be happening and what to do about them. Very informative.

About 9 months ago I bought a Saratoga Spa (Adelphi model) from them mainly because it was one of…read moretwo tubs that would fit our spot well. I've forgotten her name, but the sales person was very nice. She was helpful, but not at all pushy. Excellent communication during delivery and they came when they were supposed to and took time setting it up the way we wanted it - 4 stars for that. When we used it, the jets tended to pulsate with more or less power. After a few phone calls with Jonathon (sp?), who was very patient and always returned my calls, they came out and tried a fix that helped but didn't completely alleviate the problem. Then Jim offered to either bring in the hot tub to fix it, give me a brand new one at no cost, or try one other fix. Definitely 5 stats for that. I opted for the fix, which worked and haver been enjoying the spa ever since. When the technician was here (forgot his name), he mentioned how much he enjoyed working there and how happy he was with the management, which is always nice to hear. Very happy we happened upon this place.

Just went over to Latham Farms location & signs are up "temporarily closed". I called first & phone…read morejust rings. Would certainly be nice to let folks know...

Good store. Very knowledgeable. Always helpful and will try to fix whatever issue you are having…read more Mark and others are great. You can find some of the stuff cheaper elsewhere, but their prices are competitive and their selection is great.

Hewitt's had me at "family owned." I have a soft spot for local businesses, so they get a bonus…read morepoint from the get-go. Then, several visits and purchases over the years make me feel comfortable and excited enough to revisit, mostly this location. The most recent visit was no exception. Colourful annuals fit for the spring were aplenty both in the front and the back of the store, and we found plants here that we hadn't seen at any other major garden centre in the Capital Region so far. Maiden grass was the awesome find on the most recent visit, and the staff at checkout answered our questions about plant care which was very helpful. The prices appear to be competitive, as we found both lower, equivalent, and higher prices compared to several garden centres in the area. Parking here has not been an issue and they have their own parking lot, and we appreciated they were open till 7pm when some other stores were closed. I hope they stay open for a long time.

A lawn and garden center should have good curb appeal to make a first impression, right? Among the…read moreHewitt's I have visited or driven by, this one does have good curb appeal, at least from driving by on Western Avenue. I wish their parking lot had more appeal though, it's badly in need of re-paving. Once you're actually inside, you'll find there's a lot more to check out than you can see from Western Avenue as well. Visiting at the end of the season is a bit of a 2-edged sword. They're out of a lot of things right now as they stock up for fall and Christmas promotions. But at the same time, you can get some really good deals on close-out items, as I did this time. This store is well staffed and everyone there was friendly and helpful. I'm looking forward to coming back here as their seasonal inventories change.