Beware! This company does work without your consent, and will charge you!…read more I am disappointed to leave this pool company after 2 years because they went ahead, and did work outside of my agreed upon contract of a pool opening. At no point in time did they contact me to do "additional work". Therefore, be very careful. They replaced a piece that did not need to be replaced on top of my filter, tossed to the side. Not once letting us know. Not once hearing from us to agree on them touching anything outside of an opening. What's more disturbing is now the piece that was replaced I am not sure can go back. Thus, forcing me to now shut off my pool filter and now not using my pool until this company resolves this blatant issue of unauthorized work and possible damage to what they replaced as irreplaceable now. Make sure you find a pool company that values their customers consent on all work done on your property. Especially because I was not even home for this lack of consumer respect. I would ALSO like to point out that the items replaced were there last year and the year before that. and NO ONE DID OUTSIDE REPAIRS UNTIL NOW. I WAS TOLD LAST YEAR AND THE YEAR BEFORE THAT EVERYTHING WAS FINE.

It's hard to put into words how grateful I am that when I sent an interest email to Concord Pools…read moreand Spas in early April that Kristen Underwood entered into our lives! From our first interaction I knew she'd help me achieve my dream of having a pool in our backyard! Kristen was responsive to every question or concern we had, she consulted with colleagues when needed and always kept us in the loop communicating every detail of our pool project from beginning to end. If you've been thinking about getting a pool reach out to her! You will not be disappointed :-) Kristen and the amazing team at Concord, from excavation to cleaning to service, have given me and my family something that we've only ever dreamed of and every time I walk outside I smile! Thank you all so much!

I moved it on a home I purchased in Feb 9. I had Hudson River hot tubs come look at an existing hot…read moretub that wasn't working . They told me the issue , they took it away and replaced with a very reasonable hot tub that was a great price and works awesome

Jerry is so experienced and has so much 'hot tub knowledge', he's become our 'go to' for anything…read morerelated to our tub. He's easy to work with, reliable and someone you should consider when it comes to hot tub management/maintenance.

Showed up late for the estimate appointment..... gave me brochures for an unground pool, when I…read moretold them I was interested in above ground as well. Told me he would work up an estimate, I was ghosted!!

They installed a new liner and one Return line. Other things…read morewere not working well. Michael had much patience and perseverance in figuring out what was wrong with the system. Everything is working perfectly now and I am very grateful.

Hot tub ran, just Had a small leak in a pipe off of hot tub. They said heater is where the leak was…read morecoming from. Emptied tub, replaced heater and the tub won't turn on afterwards. Come out and say it's now the motherboard. Replaced that, it glitched, came on and back off. Now saying it's the control panel but it's one that may not be able to find to replace, since tub is an older model. And may need a new hot tub. Will go elsewhere if that's the case. Also ordered a new liner over a month ago for pool. Said it would be installed before the 4th of July. Got a call last week stating it's now being done July 6st. Well it's the 6st and still not being done e. They charge a $299 show up fee when they come out, even if they can't fix the problem. Better off going elsewhere and save you the headache and money!!

I was struggling with my Dolphin E10 cords and I appreciate the help of employees over the phone…read moreand in person. They checked inventory for me and they even helper me replaced the part I needed. Shout out to Zach and the other employee

NEVER RETURNING…read more After 13 years as a loyal customer, I can honestly say I will never return to Cuomo Pools in Duanesburg, NY. Recently the business reopened after being shut down by the New York State DEC following a failed inspection, not something they advertise to prospective customers. Following an incident that neither Cuomo Pools nor the manufacturer took legal responsibility for (that led to over $4,000 of damage in spelled chemicals in my vehicle) I contacted the DEC to file a complaint because the bottle of chlorine I purchased was missing its cap valve. Following my report, the DEC investigated Cuomo Pools and found multiple violations, leading to a temporary shut down and the owners, which I have known for many years, to verbally harass and degrade me for bringing their problems to light. There are plenty of pool stores that value their customers, take responsibility for their actions, and treat people with professionalism and respect. I strongly encourage anyone looking for pool supplies or service to spend their money elsewhere.

0 stars but i had to pick 1 cuomo pools came on to my…read moreproperty without my knowledge and consent for the second year in a row. they said ex husband told them to go but he is court ordered not allowed on property and cannot direct anyone to go on property. owner gina was very rude and when i asked for an invoice of what was done she said have my lawyer send a letter requesting that and she ll think about if she wants to send it or not. i will be consulting with attorney about getting a restraining order against cuomo pools and their employees, who last year physically removed the filter and heating unit to another location. would never recommend or use

On November 13th I contacted Clardon Swimming Pool Service to inquire about the closing of an…read moreinground pool and explained that the pool closing was delayed due to me selling my home and a pool inspection that needed to be completed. It was just beyond the normal pool closing season and I was having difficulty finding a company that would close the pool. I guess the man I spoke with knew that because he quoted me double the price than any other company quoted and even though the home was up the block from their business, they added an extra gas fee. After asking what the deposit would be, they insisted I pay in full upfront stating that they could not trust that people pay the balance even though I explained that I was a businesswoman myself and if I paid the entire $650 up front what guarantee would I have that they would even show up? (yes, that's right...$650 when normal pool closing fee is $300-$350). The man was not nice and basically said this is the fees if I want the service. I WOULD NOT recommend Clardon Pools but instead give Cypress Pools & Spas a call. Cypress was wonderful, very pleasant, half the price, very accommodating in my schedule plus did not require any money up front, no deposit needed; a very trusting and honest company to work with!

After spending half of the summer spending boatloads of money with a pool company down the street…read moreand not seeing results, we went into this store on a Saturday morning with our 19- month old daughter, desperate for other options. The gentleman and woman were so friendly and knowledgeable. They carefully explained everything.

After receiving quotes from a handful of businesses in the area, we decided to hire MC Pools to…read morebuild our inground pool. Before we signed a contract or put down a deposit, Carl was patient and more than willing to answer our many, many questions and walk us through the process and options. He did a drawing of what we thought we wanted and when we wanted to make a few changes he quickly did it with no problem. Carl is very knowledgeable about not only what works best but also what looks best. We put a lot of trust in him as this is our first project of this kind and we're so glad we did. We never felt rushed or pressured or that we were being an inconvenience with our questions or changes. He is also very responsive, he never left us hanging, waiting for a response when we contacted him. One of the great things about MC Pools over other builders we contacted is that they have the ability to build the pool you want so you're not forced to pick something from a catalog. You can create a custom build like we did. Another positive, in my book, is that Carl includes (pretty much) everything in the quote, giving you the full picture of what the final cost will be. Other companies give quotes but don't add the other necessary items/services such as electrical, hauling away fill, etc so you think you're paying less but end up getting hit with costs you hadn't known about until later on. Carl adds all that in up front. Plus he included some things that other companies don't such as 2 lights for the pool, 2 skimmers, a safety cover and an upgraded handrail. *One huge bonus for us was the discount they offer for first responders (my husband is a volunteer firefighter).* The build itself was smooth and followed the timeline we were promised. When Carl came for his final walk-through to make sure we were happy I could not come up with a single thing I wasn't thrilled with (that's never happened to me before ). Every detail is perfect and our pool is gorgeous, we couldn't be happier. Details about the pool: it is 16 x 37 (with the bump outs). We added a bench seat to the bump out in the deep end (see picture) and we are SO glad we did, everyone loves it. It's a place to hang out while in the deep end and such a great feature. The kids especially love it because they can swim across and have somewhere to "land". It also doubles as a step to get out of the pool. We wanted a larger shallow end since we know that's where a lot of people hang out so we adopted for an extended shallow end (16 1/2 feet). The chlorine is salt water and we chose to have a cartridge filter and added a gas heater. The coping and concrete are stamped and dyed. Another detail worth mentioning, the contractors that MC Pools works with are top notch. The concrete company, Capital Concrete of Albany, went above and beyond to give us exactly what we wanted and helped us design and choose options when we asked for input without being pushy. They worked through the weekend to help get our project finished as soon as possible. The electrical company was also top notch. (I can't recall the name but I'll add it when I figure it out). We are SO glad we chose MC Pools for this large project, we couldn't be happier! Thank you, Carl!

From the owner: Proudly serving The Greater Capital District, MC Pools offers services such as, In Ground Pool…read moreInstallations, Openings, Closings, Renovations, Liner Changes, and many more! Family owned and operated, we strive for nothing less than perfect!

Horrible customer service. Pool cover has been broken for weeks. Unable to get in touch with an…read moreactual person, have experienced poor follow up. After weeks of no action a call was received that this will be fixed in another week. No apologies given. Our family missed peak pool season in the northeast. Should be noted the cover is not old and shouldn't be a problem to begin with.

I don't know how to begin with the amazing customer service we received from Concord Pools when our…read more9 year old pool was having major issues! You wouldn't think you would have major problems when you put in a pool less than 9 years ago (leaking from underground pipes & stairs, completely rusted walls)! The company we used to install was not helpful what so ever! Other pool companies wouldn't dare touch a pool that they didn't install. Concord Pools have went above and beyond our expectations! We have been working with Dave and we honestly couldn't be any happier! They took the time to evaluate the issues with our pool that was put in with such carelessness and corners cut! We will not be using anyone but Concord moving forward!!! Wish we would have had the forethought to use them initially!

This is primarily a curtain store. They have a nice selections of curtains along with other…read morehousehold items. Has the potential to do great. Prices are very affordable compare to department stores. Great quality!