I moved it on a home I purchased in Feb 9. I had Hudson River hot tubs come look at an existing hot…read moretub that wasn't working . They told me the issue , they took it away and replaced with a very reasonable hot tub that was a great price and works awesome

So happy to have found Jerry. I had a major issue with my hot tub, and not knowing exactly what it…read morewas I made an appointment for an assessment an hopefully a repair. Upon Jerry's arrival he realized the leak was a simple hose connection. Jerry was extremely knowledgeable and confident in his work. Everything was done in a timely manner. He even had to return at no extra charge to reseal the connection with a different product. My tub is working beautifully now and the cost was extremely reasonable. Jerry was also a great guy and simply a pleasure to be around. Highly recommend with any hot tub issues and more.

Horrible customer service. Pool cover has been broken for weeks. Unable to get in touch with an…read moreactual person, have experienced poor follow up. After weeks of no action a call was received that this will be fixed in another week. No apologies given. Our family missed peak pool season in the northeast. Should be noted the cover is not old and shouldn't be a problem to begin with.

I don't know how to begin with the amazing customer service we received from Concord Pools when our…read more9 year old pool was having major issues! You wouldn't think you would have major problems when you put in a pool less than 9 years ago (leaking from underground pipes & stairs, completely rusted walls)! The company we used to install was not helpful what so ever! Other pool companies wouldn't dare touch a pool that they didn't install. Concord Pools have went above and beyond our expectations! We have been working with Dave and we honestly couldn't be any happier! They took the time to evaluate the issues with our pool that was put in with such carelessness and corners cut! We will not be using anyone but Concord moving forward!!! Wish we would have had the forethought to use them initially!

Bob is great, and the most knowledgeable spa repair person you will find in the area. We always use…read morehis services for all of our customers, he's always there when we need him.

Delays, delays, they say this week, maybe next week, you never know. I needed a new filter, got a…read morequote that I agreed to, they said early next week, here we are two weeks past and no filter. No calls or anything, call them and it's hit or miss, voicemail is always full. Had a new liner put in last spring, wait it ended up being Oct, and it's pulling away, they said they fix it next week, two weeks later, we're still waiting. Also liked when they opened the pool, left a few plugs in on the returns, but put on the caps on top of them.

They installed a new liner and one Return line. Other things…read morewere not working well. Michael had much patience and perseverance in figuring out what was wrong with the system. Everything is working perfectly now and I am very grateful.

DO NOT TRUST They promised me they would help me understand…read morethe new equipment and said they would not go on my property without me present. They went onto my property, turned on the equipment and BURNED out the machine because the filter/skimmer did not have enough water in the pool and as a new pool owner I was hoping they would help me understand what I needed to do RIGHT away. They did not do the right thing. The older woman on the phone when I called getting quotes seemed kind and believable. She said they are good guys and that I can trust them. Well, they are NOT. I will not recommend this business to anyone and I am in sales. So expect everyone to know not to use you. Thank you.

On November 13th I contacted Clardon Swimming Pool Service to inquire about the closing of an…read moreinground pool and explained that the pool closing was delayed due to me selling my home and a pool inspection that needed to be completed. It was just beyond the normal pool closing season and I was having difficulty finding a company that would close the pool. I guess the man I spoke with knew that because he quoted me double the price than any other company quoted and even though the home was up the block from their business, they added an extra gas fee. After asking what the deposit would be, they insisted I pay in full upfront stating that they could not trust that people pay the balance even though I explained that I was a businesswoman myself and if I paid the entire $650 up front what guarantee would I have that they would even show up? (yes, that's right...$650 when normal pool closing fee is $300-$350). The man was not nice and basically said this is the fees if I want the service. I WOULD NOT recommend Clardon Pools but instead give Cypress Pools & Spas a call. Cypress was wonderful, very pleasant, half the price, very accommodating in my schedule plus did not require any money up front, no deposit needed; a very trusting and honest company to work with!

After spending half of the summer spending boatloads of money with a pool company down the street…read moreand not seeing results, we went into this store on a Saturday morning with our 19- month old daughter, desperate for other options. The gentleman and woman were so friendly and knowledgeable. They carefully explained everything.

Very helpful and knowledgeable of my seasonal pool needs. Always a go to to give my water sample…read moreand tailor treatments for me, takes out so much leg work for me.

From the owner: Wechsler Pool & Supply Co has been servicing commercial swimming pools in the Catskills & lower…read moreHudson Valley since 1934 with Liquid Chlorine, pH Control, Commercial Service, Pool Heat, Retail Store & More!

Hard to get ahold of. They are also unapologetic when they are clearly wrong. They just say how…read morebusy they are and we are all supposed to be OK with them being busy even if that means we don't hear back. Overall, not bad since it's the only option, but if another one opened up around the corner, I think they'd be hard pressed to stay open.

In the past 20+ years, I would have given them 5+ reviews due to their ability to fix any problems…read moreand make recommendations. After opening my pool this year, my pump wouldn't get a prime. I primed the pump numerous times and checked connections to my skimmer to no avail On Thursday, I went to them to request someone to come out and help because I needed to get circulation going to raise the chlorine level after a long winter. After trying to call (with no answer) I decided to go to their office and speak to them in person. The person I spoke to told me that Pauline (my goto person) had retired and they would have to put me on a waiting list. OK - NO calls back a week later so I decided to call back. After he searched his records, he found me way down on the waiting list but still couldn't give me a time frame to have someone check my filter, In the past I have had them replace my liner, repair return lines eaten by moles and rebuilt my motor within a day of bringing it in for repair. By now, my pool was a deep shade of green with no way to fix it. $2000+/_ for repairs done with another company and my pool is sort of limping along now after about 5 lbs of shockit. In my opinion, Pauline's retiremnent is going to eventually cause them to go out of business because she's the person that kept the place running.

Good luck getting them to pick up the phone - it seems that they never do. The only way to get in…read moretouch with them is to fill out a long contact form on their website. I'm located about 20 mins outside of Albany and just wanted to know if they do work in this area - I shouldn't have to fill out a long form just to get a yes/no that would take a single second if they only deigned to pick up the phone. Talk about customer service.

Pearl Lanscaping just finished landscaping our front yard and wow, what a fantastic job they did!…read morewe are thrilled how it turned out. Dave was so knowledgeable about what plants should be used for the size of our yard. The crew were outgoing and very professional. I highly recommend Pearl Landscaping.

Don't bother with this guy for a pool install. Bought an above ground pool in April and arraigned…read moreto have him do the install. I was told 5 weeks on 4/25 . Inquired again on 5/28 and he responded on 5/29 that he was still a week behind. inquired again on 6/11 by text (I can see it was read) Still no response as of 6/16. I texted again on 6/16 and said dont bother. If you cant or dont want to do it? say so. BAD customer service by not returning inquires. I highly do not recommend.

I needed my above ground pool drained. He got back to me quickly, and gave me a good quote. He was…read moreable to get it drained relatively easily, in about 3 hours. He showed up on time, and figured out the best route to the storm drain as there was not one close by, as to not flood any other properties.

I try to stay away from places like 1-800 flowers. I order flowers from Matrazzo every year for my…read moresister's birthday. They always do an amazing job and exceed my expectations!

Ordered at 9am, delivered by 2pm. A beautiful birthday bouquet. Very pleasant and helpful when…read moreplacing the order. Terrific customer service. I will be back.