I wanted to like these guys. Bought a $1000 pistol from them about 4 years ago. Every time I've…read morebeen back the experience has been negative. Dismissive attitude, not helpful. Not even clear communication. I'm selling my current weapon and plan to buy another. But it won't be here.

Big shoutout to Craig with 5 star service!…read more During the current climate of the economy it is very difficult to find Glock or Smith and Wesson's. After searching around I came across Upstate Guns and found a G34G5MOS with an honest price. Having never ordered a firearm only (you still need it to go to a licensed dealer) I contacted Upstate. All my questions were answered ASAP and in Florida we don't have magazine capacity limits so they said they'll send the glock with the normal to me capacity. After placing the order and providing the FFL info Craig followed up with my tracking # same day! Amazing service

Matt and Jordan are great prices are significantly below neighboring stores. The selection of guns…read moreand ammo is awesome. Was greeted as soon as I entered the door respectfully traded in a firearm for a new one and was very happy with my experience will be returning. They have gained a new customer

I purchased my first rifle here. Single mom who wanted some added protection. I walked in there a…read morelittle clueless. I told the guy how much I wanted to spend and he showed me the best options. He was patient, very nice and went through everything very thoroughly. He picked such a good one when I was at the register some guy offered to buy it off me for more than I was paying

After multiple transactions, pistols,rifles, shotguns and ammo. There isn't enough good things i…read morecan say. Every transaction, smoth as can be. Prompt reply of emails, always right on point with information and knowledge. THE BEST

Zack's has without a doubt the best customer service in the area. They answer any question you can…read morethink up promptly and correctly every time. You will pay a premium for this level of quality service, but after exploring "cheaper options" in the area I will be sticking with Zacks. It's hard to put a price on well thought out professionalism and organized methods. THEY WILL NOT STEER YOU WRONG. They have an excellent selection with the knowledge to walk you through helping you compare features with your needs.

Dons a great person very friendly and knows guns, all guns . He is the real deal when you walk in …read more You'll stay longer than you thought you would because of the wealth of knowledge this man holds.

I called the other day regarding a new rifle they acquired. I asked if they did trades. I was told…read more"no" by someone named Don. Then, I asked if they buy M1 Garands...the same Don said "we are not buying those right now." I've never known a gun shop to turn down an M1 Garand so either they are not doing enough business or this Don guy has no idea what he is doing? Or, perhaps a little of both. I decided to stop in today just to see what the shop was all about. It is very small with limited firearms. The downside, they have all their long guns locked behind the counter and you have to ask to see them. I wasn't impressed! Needless to say, based on the response I received from Don and the lack of firearms they carry, I will not be returning to this store. There are MANY better options in the capital district.

This is as yet a small gun & hunting store but the owner is very knowledgable and honest and…read moredoesn't try to rape you when you sell a used fire arm. It deserves to prosper.

Brought in a very nice "big" deer hide (140 LBS dressed) and only got 4 dollars for it. Hardly…read moreworth the effort of selling it compared to the price of deerskin gloves. I dont mind someone making a profit but come on now.

" Absolutely incredible! Guns Inc is my go-to store--well-stocked, organized, and welcoming. Tony…read moreand the staff are knowledgeable, beyond helpful, making every visit smooth and enjoyable. I was having issues with a Desert Eagle that I purchased at another location. Tony called the factory and sent it in and they totally went through the gun! He did this at no cost to me! If you're looking for top-notch service from people that actually care and a great selection, this is the place!

Awesome place with friendly staff. I was very pleased with this place. I highly recommend it.read more

they are the best very helpful when you need help they are right there very very nice staff and…read morethey can answer all your questions. they are the best

Absolutely fantastic experience! Coop was the best! I took my husband for a birthday present, and…read moremy 15-year-old daughter went along. We didn't realize that she could shoot at the range under our permits. Which was great! Coop was awesome to her. We had a great time and hope to go back to shoot again soon.

I would definitely not recommend this business to anyone. Always charges top price and sometimes…read moremore.

You better know what the price of a gun is when you walk into this shop. I didn't do any research…read moreand come to find out they had marked it up $100 over MSRP for a shotgun that I could've bought anywhere else at the manufacturers recommended price of $599 and when I called to speak to the manager he said he had no control over pricing.

Helpful, friendly place. Frank ordered me the exact shotgun I wanted for cheaper than anywhere I…read morecould find it online.

A big thank you to Franks and especially Tad. I dropped off…read moremy late father's old New Haven (600AT) 12 gauge (made by Mossberg). Dad passed almost 20 years ago and this shotgun had been sitting in my camp, unloved and unused. There was a bad hitch in the rails so the pump action was anything but smooth and some type of feeding issue too. Tad was the gunsmith at Frank's who worked on the gun. He called me to review what I wanted before he started working which was appreciated. The gun was done on time and at a reasonable price. I picked up the gun a few days ago and it looked and worked like a brand new gun. I got it back to my camp and ran half a box of shells through it and couldn't be happier. Smooth and beautiful. Thank you Tad. Great job!