Love this store! The staff are very responsive, professional and engaging. They greet me when I…read moreenter the store and always offer to help me find what I'm looking for. The store was recently remodeled and is beautiful, 99% of the time they have what I need. The rewards program is fantastic, earned rewards accumulate and are tracked in their system - when available, they just pull up on the register and apply to your sale; no need to keep track of pieces of paper to get your savings. Also, rewards are straight up dollars off on a future sale, not spending money to save money like other competitors. Finally, they have "store cats", which always brightens my day!

Love the manager. The rest of the staff go from meh to downright rude. Even though it's way closer…read moreto me, I almost always go to Carrs. They give you a hearty welcome at the door and the whole staff gives you the feeling they're invested in the business. BUT I have debates with my son-in-law about this and he almost always goes to Aubuchon.

Some of the worst attitudes in customer service. Home Depot has the selection you need, not this…read moreplace. you won't find a more overpriced selection.

very easy to rent from. super personable. they have so many options of things to rent and the…read moreprices are reasonable. would 100% rent from them again

It's great to still find classic hardware stores that haven't dumbed down their inventory to…read moreinclude housewares.

We have used Henry's for 10 years and we continued to go back even after disappointing experiences…read morebecause we felt that they were family-owned and a local business, so better to support them than the big box stores. Sadly, that has changed and we can no longer support them. I don't feel they are trustworthy. Appliance service has been very disappointing at BEST. We were sold a product with a missing part and were told multiple times that the part would be supplied, but it never was and we had to continually chase them. The missing part that was never even supplied, actually damaged the brand new appliance. We were sold an appliance that never worked properly and it was admitted to us finally that it was a manufacturer's defect, but no compensation of any sort was ever even offered. So there's two appliances that we purchased at full price, that ended up being not being as functional as they were supposed to be. Most recently, we were encouraged to spend over $750 dollars on fixing an old appliance only to have it break once and for all 2 months later. We had specifically asked if it was worth spending all that money on this unit or whether we should just buy a new one and we were Definitively recommended to do the repair. Now I have had to buy a new replacement appliance at the cost of what I spent on the repair plus $100 - a mere $1665 out of my pocket that I didn't really have to flush down the proverbial toilet. Their response to learning that the repaired appliance died? 'We (conveniently) have a sale coming up next week. Nope. No more. Hello big box store. And in discussing this recent terrible experience with friends and neighbors, come to find out that they have also had very similar experiences. Literally the Same experiences - appliances purchased that were missing parts and were guaranteed that the parts would be supplied, but they never were, poor service, etc. I'm not happy to be writing this review but I feel obligated to save others the pain and suffering we've been through

Henry's gave us good advice on a dishwasher, we got a great deal, it was delivered and installed on…read moretime, and we're very happy! Leslie helped us through the process and provided excellent service.

Each time I go there, I am assisted and they make sure I get exactly what I want. They have a great…read moreinventory (hardware, lumber, etc.) but if they don't have something, they can usually special order it. Glad I found Duke's, now I don't have to drive to Home Depot (Duke's prices are way better too) !

Rented an excavator from them. Said they were going to drop it off in the morning, didn't arrive…read moretill 11:30. When I complained about how late I received it, they told me I have it for 24hrs. I told them that I rented it for Wednesday not Thursday they were not moved. So I had to take an extra day off of work. Then when it was time for them to pick it up, it sat in my driveway for two weeks. When I called and asked them when were comin, it was always "tomorrow ". I will never rent anything from them again.

Thank you for changing my one star review to a five star review! This all happened as a result of…read morethe outstanding customer service I received from Brian. From start to finish he made sure that the service I should have received, I now received tenfold! The delivery crew was fabulous as well, on time and with updates, setting everything up with care and with a quickness. Thank you again Brian for changing my opinion and allowing me to continue to do business with Earl B Feiden!

I have to agree with other reviewers mentioning how awful the installation process went. The…read morepurchase was super smooth because I did my homework and knew exactly what we wanted down to the model numbers. What really buttered my biscuit was them telling me my 220v outlet was not working....so, I hired an electrician to come out to fix an outlet that turns out was working perfectly.....($189.95) minimum house call charge. Also they had issue with the drainage for my dishwasher.....had a plumber come out to tell me they only needed a $2.75 PCV flange to get past their installation Issue. This is not the experience I expected and apparently purchasing a Heavy Duty Washer and Dryer, a Refrigerator, a Dishwasher and an Induction Stove ( which came out to more than a couple bucks) all at the same time does not warrant sending out installation people with more than one installation under their belts. We're not likely to use them again. Mostly because of the Electrician thing