I called with some questions about my front loader and the gentleman who answered was very helpful…read more Gave me suggestions to try that would actually avoid him having to come to the house for a service charge. I really appreciated he was willing to help without saying he needed to come to the house for a service call. If his suggestions don't work, I will definitely call him to come to look at my washing machine.

Great service, prompt, professional and reasonable! He is a complete professional. I totally…read morerecommend them!!

Humza was beyond helpful to us when went into today looking for a new rug for the dining room. He…read moreasked really thoughtful questions to truly understand the colors, patterns, and designs we wanted. The whole team was very patient and flipped through dozens and dozens of options happily. We learned a lot about the quality of their selection - everything they sell is hand woven. Humza also explained the historical significance of many of the colors and pattern choices. Overall, a great experience with a family business! We found a great piece!

I paid $500 to have two rugs cleaned. One came out great. The other one looks like it wasn't even…read morecleaned. In response to the Google review I left yes it was $250 per rug. The owner said the stains would come out and they did not and you advertise that you get the toughest of stains out. I guess you really don't.

I honestly can't say how amazing this company is. The order process was extremely simplistic and…read moresmooth. The design team was exceptionally easy to work with, and communication from them was super fast, especially with the minor adjustments we had with the design. Completion time was way ahead of schedule, and I got my shirts over a week early. The price was perfect for each shirt.

What ever happened to customer service??? My daughter is on a travel sports team and we ordered…read moreapparel through the sports organization. We spent over $300 on apparel and one item was on back order. We have been calling and calling asking when it might come in as it was a travel bag that holds all of her sports equipment. She is the ONLY kid on the team that did not get this bag. We decided late to add her name to the bag and were told it was an extra $5... cool, we will pay this additional fee once the bag comes in. We received an invoice for $5 from Wicked Smart .. however I was waiting to pay the bill until we got confirmation that bag was actually in their facility. I called today and they told me it was in but I needed to pay the $6.48 invoice. I then said "you mean $5 invoice that I received on 2/4/22?" Their response was "someone quoted you wrong price and it's actually $6" I then advised them that I received an invoice for $5 and why is it more? "That is the price, $6" I know it's only a $1 but I don't understand how they can just decide to re-invoice me because some that works for them screwed up. I own a small business and I would NEVER do this to my customer, especially if it meant keeping the customer happy and coming back. I would just waive the $1 difference. The guy on the phone was very dismissive and basically told me "it is what it is, we won't start working on it until you pay the invoice" On top of all of that, they won't even let me pick up the bag, I have to depend on the coach taking time to go get it... I will NEVER do business with these people again.

I live in California and Dawn was wonderfully helpful in brainstorming a repair vs replacement…read moresolution for the only 7 year old Maytag microwave-hood in my Bennington, VT kitchen. I so appreciated Dawn's assistance and excellent customer service. Thank you, Dawn!

It's been closed for several years now. The shop is now a coffee shop. They were excellent but are…read morenow retired.

We have made several purchases from this business over the years and they have been great to deal…read morewith. We usually deal with a young man by the name of Paul. Recently we went back for another purchase. Paul was off that day so we ended up working with a sales representative by the name of Corliss and another employee (whose name I wish I could remember). That employee is the one that handles all of their cutting and binding. These two folks we extremely helpful and actually unrolled several types of carpet so we could get a better look at it. The binding fellow actually spent a considerable amount of time with us explaining different types of binding material and showing us different contrasting colors to go with the carpet we ended up selecting. It was actually very close to the end of his shift but he actually said he would stay late to be able to cut and bind our carpet while we waited so we would not have to make a second trip for a pickup. We highly recommend this business for their tremendous selection of carpeting and also for their absolutely outstanding customer service. They clearly want to be sure they have satisfied and, hopefully, return customers. Don't hesitate to give them a try.

My wife and I are looking for new flooring for our kitchen. We have been to some of the large big…read morebox stores and also looked online, but it can be an overwhelming and frustrating experience. Sometimes we want to ask questions but finding an employee was difficult, and other times we just want to be left alone to look around. This place offered both, along with many selections of different types of flooring. Yes, it is a warehouse inside so some things seemed jumbled around. But, the salesperson (Paul) was extremely helpful in explaining to us some of the options available and differences in product lines. We haven't bought anything yet (and they work on commission) but he seemed happy to just help us out whether we made a purchase or not. Once we know for sure what we want, we likely will be coming back here.

The owner was so helpful and kind. She helped us pick out great fabric and backing…read more Very knowledgeable, great selection and good prices. We will be back.

We were eager to find a dealer who sells Arroyo Craftsman Lighting (a California company). SHE…read moreLighting was the closest (we live about 2.5 hours away). I worked with Jordan from SHE lighting on the ordering/purchase and he couldn't have been more helpful. He was incredibly responsive and offered up great suggestions and solid tips in considering light sizes, styles, colors, etc. We drove over yesterday to pick up our lights and the store had great COVID precautions in place (which we really appreciated). It was totally worth the effort to order from SHE given how wonderful our experience was - thanks, in large part, to Jordan.

I brought a client here to select light fixtures for a whole new home build. We sat at one of there…read moretables and made beautiful choices from their many different and top quality lighting manufacturers! If we had questions they were answered and if we needed follow up, it was fast and efficient. Everything came in correctly as selected with no errors and no damage! I would recommend this business!

They are the only once that have the soft pellets we use so every year thats were we go.Delivery…read moreis usually within a couple days.Great sales people very friendly and helpful.