I purchased a Platinum Spa Topaz almost 2 months ago from Sensassion Pool & Spa. Florian was…read moreexceptional in every way. He answered all of my questions regarding this spa company as well as his company. We live in Central Florida so I was somewhat hesitant to work with a company in West Palm Beach. Florian assured me the distance would make no difference. Delivery day came and Florian was part of the delivery crew. Right on time, professional in every way, delivered and set up a terrific product. A couple questions between then and now, Florian is always just a quick email, text or phone call away. I appreciate such great communication and customer service. I am over the moon with Platinum Spas and Sensassion Pool & Spa. If you are in the market for a high end spa at a reasonable price look no further. This is my family's fourth spa and it is the best we have owned. Thank you Florian for all of your assistance and your continued support.

From the owner: Sensassion Pool and Spa Fiberglass Pool Sales and Installation…read more Turn your backyard into a resort-style paradise! At Sensassion Pool and Spa, we design, sell, and install premium fiberglass pools by Leisure Pools, proudly made in the USA and backed by a lifetime structural warranty. -Fast installation -Elegant modern designs -Licensed & insured contractor

Would give zero stars if possible. Horrible customer service. Brand new spa delivered June '25…read more Defects noted on delivery. Service technicians are subcontractors and highly unreliable. Wrong parts, months long delays, excessive and repeated no call, no shows for pre set appointments for repairs. Last technician in February '26 actually cracked the Master Blaster jet casing causing a leak! We are now stuck with a brand new, totally unusable spa. Forced to waste more time now to file complaints with the the Better Business Bureau, the FL State Attorney General/Consumer Protection Agency and the FTC. Warranty is useless when SouthEast spas doesn't have the will nor means to support the terms and conditions of the contract.

South East Spas NEED to do better. They were quick to sell the spa, but the customer service has…read morebeen very disappointing. Kudos to the delivery guys who were amazing; and provided more support than they should have had to..... The after delivery instructions were sent to me in a PDF and video; I realized that none of the information pertained to my hot tub. How do you just drop off a 9K hot tub with NO follow-up or detailed instructions? Additionally, I was suppose to receive a $700.00 credit; and have not seen that applied to my account yet. It's been 3 weeks. South East Spas - DO BETTER....

We purchased a new spa here and have been super pleased with every step of the process. Bob, our…read moresalesman was very professional, communicated with us every step of the process and gave us great advice that helped us make our selection. Follow up after installation and set up has been great as well. We have been long time fans of the Hot Springs Spa brand and are hopeful this new tub will continue to meet our expectations.

Things did eventually improve and the spa is working well, thankfully.read more

We have been using Greg to maintain our pool for almost 2 years. We couldn't be happier with the…read moreservice he has provided. From the maintenance visits to vast knowledge, he has been professional, punctual, and thorough. My pool has never looked better! He goes above and beyond to ensure everything is sparkling clean and properly balanced. His attention to detail and commitment to customer satisfaction truly sets him apart. I highly recommend Ripple Pools & Spa to anyone in need of top-notch pool maintenance services.

From the owner: We are Small family owned and operated pool service company out of Palm Beach County. We take pride…read morein the care of pools/spa and customers. We love to provide quality and consistent service to our neighbors! Call for a free quote.

I'm a new house owner and pool owner. I have ZERO knowledge on pools and thanks to Jessica and Sam…read moreI feel confident that I can take care of my pool. They are very friendly and answer all of my questions and concerns (I have many) every time I go to the store. My pool was beginning to look greenish like starting algae and with their advice I came home with the right chemicals and the next day it was Crystal blue

Exceptional customer service. Highly recommend asking for Will if he is available. Instead of…read moresimply pushing chemicals and expensive (possible) solutions in order to turn a larger profit, Will and Elyse really took an interest in understanding the problem and constraints I was facing in order to define practical solutions. Trust is not an easy thing to obtain in business, particularly working with a large chain corporation, however, Will in particular has earned mine. Accordingly, I spent over $1200 here inside of two months and still feel it was a solid investment. I will not take my pool concerns anywhere else.

I had a new filter installed and it was scheduled soon after purchase. It was installed but needed…read moresome tweaks. They came out quickly and worked to resolve it. They were pleasant and courteous at all times. I've been going to this location for 2 years and am very satisfied.

Let me tell you about my new pool store! After multiple trips in a month to another pool store and…read moreit was still green, I met Kevin at store #36. Kevin listened to my problems and after testing my water we discussed the process. 2 trips and he had my pool crystal clean. Kevin made my day after HE called me to follow-up to make sure I was satisfied. Best customer service! Knowledgeable staff! Thank you, Kevin!

The absolute worst company we have ever dealt with. Not only did they not keep the pool clean when…read morewe had them change the pool heater they installed it in such a way that it shorted out and we lost power to the whole house. The workmanship was so bad that we had to have another company come out and fix their mistakes. My suggestion, avoid at all cost

This company came highly recommended from a community Facebook page. I could not be happier with…read morethe professional service. They seriously went above and beyond and I will recommend them to any friends and family member having pool issues.

Absolutely disgusted with hang 10 pools llc, After taking my money and dragging their feet for two…read moremonths about not able to get correct measurements for the the pool liner, they suddenly decided to cancel the contract because they couldn't handle the job they agreed to in writing and told me they have lots of experience with vinyl liners and two months later after getting nothing done and contacting the previous company to ask them for the measurements since they build the pool originally, and I called the manufacturer and they told me that the reason he couldn't get the measurements is because That pool is beyond your contractor expertise". He misrepresented his experience just to get my money. The pool was in bad shape when he came to look at it and give me an estimate but still insisted that no problem he can get it back to its original condition . "Warning: Do not trust with your money or your time. Their lack of integrity and inability to fulfill their commitments is truly disappointing. Save yourself the headache and find a more reliable company to work with." Incompetent and deceitful, I would never recommend this company to anyone. Stay away and save yourself the headache. The condition of the pool has not changed from the day that you saw it till two months later today has been the same. You just needed to take my money and use it for whatever reason.

From the owner: Hang 10 Custom Pools builds custom swimming pools for developers and Homeowners. We ensure that…read moreyour dreams are created with a timely, high quality, and fairly priced process. From the initial consultation to pool start up day, our field and office staff are available to provide excellent customer service and a great product. Each pool is literally hand crafted by south Florida's finest craftsperson, masters in their crafts, from tile to decking, to pool finish. Our trusted team and subcontractors have built relationships that span over 15 years together and thousands of pools. One key component to the successful completion of each beautiful custom swimming pool is the relationships and communication we create with both our customers and our teams. If you have an idea for an insane pool, nothing is too big for us to handle. Hang 10 Pools can assist in transforming your boring backyard into a custom aquatic masterpiece.

This company has issues. We agreed to a pool repair job, they never followed through. We were…read moreleft stranded with no idea what was going on. And was left with a completely empty pool as they instructed, which is not wise due to the potential damage it could cause. We had to chase them down to find out our job status. When we did speak to someone, he was rude and could not give us a direct answer as to when the work would resume. Actually, told us to reverse what they instructed us to do to prep for the work they were going to do. Not trustworthy at all. Thank goodness we found a reputable company that came right away to take care of our problem. I do not recommend SNF for any kind of work.

Great customer service. They always ensure that my pool is in good conditions for my family to…read moreenjoy it in the weekends.