My past 10 year experiences with this company has been very very pleasant, but my purchase last month is becoming a problem. My item arrived broken, it was immediately returned weeks ago and a replacement part has not been sent nor has my money been returned. Jack, the owner, who has always been very knowledgeable and pleasant sent me an email a few days after receiving the returned part and said he cannot see the crack on the returned plastic part even though I him an email containing a picture of the crack and now he is not answering my emails for some unknown reason. Maybe he is overwhelmed with orders and has not seen my email? All I want is my money returned if he is unable to see the crack or send me a replacement part. I can not recommend this company anymore unless they start using PayPal so you can open a claim if they do not provide the service or part. As far as I know it appears I'm out of pocket the $39.96 I paid for the part (which I no longer have) and the $7.50 I was required to pay to return the item since mypool llc does not pay for return shipping even though they sent me a broken part. read more