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    Ripple Pools And Spa

    5.0 (1 review)
    Open • Open 24 hours

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    Services - Ripple Pools And Spa

    Pool inspection

    Pool chemical testing and balancing

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    3 years ago

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    Pugh's Pools

    Pugh's Pools

    (13 reviews)

    My husband had a another company servicing our pool weekly and with that service and an excess of…read morerain our pool ended up going green! Known Geoff for years and called them and Mary worked us onto their schedule and they were able to correct our pool back to crystal clear. Their technician checks our system for any needed repairs so I don't have to think about the pool. They handled out salt water conversion from chlorine flawlessly. Looking forward to working with them on updating our pool and surrounding deck in the future. Great people and great company to work with for a hassle free pool maintenance.

    We recently had our pool renovated by Pugh Pools, LLC. Our immediate goal was just to remove and…read morereplace the waterline tile, pool coping and refinish the quartz. After meeting with Geoff, he suggested to remove the wall in the spa (that we never used) to open up the pool. The result was amazing! We now have a swim up cove with seating for our family to enjoy. Additionally, the crews were on time, professional, clean and courteous. We knew exactly the cost of the project going in and there weren't any change orders during the process. Alexis was a pleasure to deal with, helped us pick out the tile and quartz finish color to really give us the look that we wanted. Once the pool was filled, their professional service team were at the house daily (including Saturday) adding the correct chemicals to get our pool just right for my family to swim. I highly recommend Geoff, Alexis and the rest of Team Pugh for all your pool needs!

    Deck & Drive - Retaining Wall & French Pattern Marble Patio

    Deck & Drive

    (53 reviews)

    Overall Job Quality is acceptable but probably lower than average. They promise a white glove…read moreservice and don't deliver. Sales and Estimate:If you enjoy a 3.5 hour time sales pitch then have D&D give you an estimate. They initially said they needed 1 hour of our time, they came at 5:30 and left at 9p. They start with an estimate that is double most others, then work their way back hard selling the entire time. They claim all their workers are with the company - no contractors (lie #1), I specifically asked do they leave a cement mess in my landscaping: they claimed they have white glove service and no materials like rinsed cement etc are left on property (lie #2). Cancellation Process: After signing, we decided we signed under pressure and duress and needed more time. We asked about canceling and our request was ignored for 4 days, when they responded they said it had passed the cancellation period and that there was a $6,000 fee to cancel. The founder got on the phone after we escalated our argument. Stephen assured me he would make a special effort to "micro-manage the hell out of my project" and I would be extremely happy. I never saw or heard from him after that conversation. Project review: Pablo (nice guy and the only one that promptly responded when we had issues) came out to review the project, dimensions etc. Never saw or heard from Stephen the micro-manager during this process. Demo and base rock layer: (delayed 1 week because initial inspections failed.) Seemed to do an ok job of prepping the base layer. These contractors (not Deck and Drive employees) caused some sidewalk damage that was never repaired even after requesting D&D to repair and then saying they would. I expected any sprinkler plumbing near the driveway to be destroyed and it was, however I was told they would leave it exposed or marked where the remaining pipes were - I had to dig up the base layer to find and repair the plumbing. Never saw or heard from Stephen the micro-manager during this process. Install: Contractors (not D&D employees) did the install. They were nice and did an ok job, with the exception of not getting the dimensions correct as contracted and shown on plan. The second day when it looked like they were finishing, I asked them to measure and compare to the plan, they took the time to extend the width at that point to plan. The area between the sidewalk and street was never extended to meet the street, instead they put an asphalt patch to make up the 6-8 inch gap.The micro-manager might have caught this - if only he had stopped by. Overall the job was ok, better than the previous asphalt driveway but not as nice as I hoped for based on Stephen the micro-manager's promise. Btw, never saw or heard from Stephen the micro-manager during this process. Sealing: a couple weeks after the install someone came out and cleaned, resanded, and sealed the driveway. Meh, several gaps remained. Never saw or heard from Stephen the micro-manager during this process. Permits and Inspections: After a couple of weeks I noticed the inspections were not scheduled on the city website, I called D&D, their dedicated permitting office somehow missed this and scheduled the inspections, which failed the first time through. Never saw or heard from Stephen the micro-manager during this process. Customer Care and Followup: never ( I waited 3 months to post this review) heard from Deck & Drive to ask how it went. They simply never reached out to ask. They are focused solely on sales and not on customer satisfaction, it's like they could care less. I would be surprised if this company lasts much longer.

    Our experience with Deck and Drive (D&D construction) has been extremely disappointing. From the…read morestart, the work was full of mistakes, poor workmanship, and almost no communication. Pavers were installed in the wrong direction and wrong colors, the walkway was placed incorrectly, cement was left exposed, no underlayment was installed under the sand (so now we have weeds growing up through our pavers), and then they even installed pavers over an active sprinkler head. They repeatedly missed appointments, sent crews during all-day rain (so no work could be done on those days), and ignored our requests for basic protection around our home. Before D&D even started our project, they told our finance company it was "substantially complete," and they tried to collect full payment. Then later, despite the project being nowhere near complete, D&D again told our finance company it was "substantially complete" and tried to collect full payment. Due to the lack of progress, the quality concerns, and D&D's refusal to provide a corrective plan in writing, we no longer felt comfortable allowing them to continue. In response, D&D placed a lien on our home and threatened foreclosure. To protect ourselves, we felt forced into having to hire an attorney to try to rectify all the issues. We have now been in this lawsuit for well over a year, with pallets and sand still blocking our driveway, and our front entrance is still not fully usable. Based on our experience, we can not recommend Deck and Drive (D&D Construction). This review doesn't even represent all of the issues we have with D&D in regard to our project. There are so many issues, we can't even write them all in this review. Instead of addressing legitimate concerns and correcting their mistakes, they chose to pressure, misrepresent progress, and ultimately sue and threaten to foreclose on their customers. We are not the only customers to be involved in a lawsuit against D&D. We are #5.

    Ripple Pools And Spa - poolservice - Updated October 2026

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