My husband had a another company servicing our pool weekly and with that service and an excess of rain our pool ended up going green! Known Geoff for years and called them and Mary worked us onto their schedule and they were able to correct our pool back to crystal clear. Their technician checks our system for any needed repairs so I don't have to think about the pool. They handled out salt water conversion from chlorine flawlessly. Looking forward to working with them on updating our pool and surrounding deck in the future. Great people and great company to work with for a hassle free pool maintenance. read more

Pugh's Pools - Pool & Hot Tub Service Near Me - Boynton Beach, Florida

This is Florida and unfortunately, this is Florida. My wife and I are happy that the work finally got done, the company was cordial, but the work was bit sloppy from cutting our internet cable twice, cutting our sprinkler, broken spigot, created an electrical short in the house, installed the wrong pump and most of all too 2+ months to submit the permit. The company is very popular and I know the company is doing well, maybe it was bad luck on us. Geoff is a very personable person, may not see eye to ye on politics, however a very nice discussion. read more

We recently had our pool renovated by Pugh Pools, LLC. Our immediate goal was just to remove and replace the waterline tile, pool coping and refinish the quartz. After meeting with Geoff, he suggested to remove the wall in the spa (that we never used) to open up the pool. The result was amazing! We now have a swim up cove with seating for our family to enjoy. Additionally, the crews were on time, professional, clean and courteous. We knew exactly the cost of the project going in and there weren't any change orders during the process. Alexis was a pleasure to deal with, helped us pick out the tile and quartz finish color to really give us the look that we wanted. Once the pool was filled, their professional service team were at the house daily (including Saturday) adding the correct chemicals to get our pool just right for my family to swim. I highly recommend Geoff, Alexis and the rest of Team Pugh for all your pool needs! read more

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I just had a pool installed by Pugh Pools and it was a fabulous experience- well as fabulous as digging a big hole in your back yard can be. I was talking to another pool company and I was getting quite frustrated with their lack of response and design builds. I called Pugh and owner Geoff was here the next day with measuring tape and a clip board. He pointed out a several design decisions that I might want to rethink. And, he was absolutely right. He's the expert. I needed advice. They broke ground on Aug 1 and the pool was ready by November 5th. I don't know that they can promise 3 months- but they did everything they could to move things along. Alexis runs the day to day and she is responsible for keeping everyone on schedule. Geoff stopped by every now and then to check on things. And was happy to address any concerns. I can be a discerning client. I don't write many reviews like this. And, I was not a friend to the Pugh family before this pool, as some previous reviewers suggest. (I consider them friends now.) They were recommended to me by the Landscape lighting company I was getting an estimate from. When I met Geoff, it was clear he and his company knew what they were doing. How many people do you know have been this satisfied with their pool installer? I don't know too many. read more

TERRIBLE COMPANY! If I could give zero start, I would. Our neighbors had this company out to bid a pool for them, and we were also thinking of doing one, too. We figured it would be even easier to use the same company, access both yards at the same spot, since they would already have to take down our fence to access their yard. We made the unfortunate mistake of believing Geoff's lies regarding the dimensions of pool he could build in our yard. From when we gave the deposit in July 2020, it was lies, lies, lies and non-returned phone calls/unanswered emails. They ruined OUR yard, removed OUR landscaping, crushed OUR sidewalk around the house, and OUR sprinkle system to access the neighbors yard...then cancelled the contract with us. Now, materials costs have gone up significantly and if we want to do a pool with someone else, it will cost thousands more. Geoff is dishonest, deceitful, and should be stripped of his licensing. DO NOT do business with this company!!! read more

I'm a developer and i'm constantly looking for reliable pool companies that have the professionalism and bandwidth to handle the complex type of projects my work requires as well as the bandwidth to be able to handle multiple projects at once and I must say Pugh Pools is by far the best pool company in Florida and my go to for all pool needs. They are extremely attentive to detail, quick to answer questions or concerns, and immediately make themselves available to help at the drop of a hat. I would highly recommend Pugh Pools to anyone needing pool service, you will definitely not regret it. read more

I hired this pool company from a neighbors recommendation- big mistake. They have a major problem within their company and my neighbor had no idea because they have a brand new pool (installed by their builder-not Pugh's) that only required a light vac and filter rinse every week. Well, if you require to have any discussion or discourse regarding your pool- forget it unless you speak fluent Spanish. Every single week I want to ask a question or tell the guy cleaning my pool something that they didn't do or something that occurred that affected the pool in some way and I CANNOT SPEAK SPANISH! I have dealt with that frustration for a couple months now and the office says they can't find English speaking help. That is NOT the worst of all the problems with this company. I have issues which require their service department for small repair issues and that is where the problems really begin. They send their only bilingual person out to see the problem and then he gives you an appointment date. Then they never show up on their given appointment date. This has happened over 6 times for the same issue! When I call the office and ask where their service tech is because the day is almost over and I've had NO calls and NO ONE showed up, they give some excuses and say he will be there tomorrow. I ask them to please be considerate and call me if they aren't going to show up so I'm not waiting there all day and they say of course - but the next day it's the same thing over again - no call and no one shows up. The office staff is very pleasant but they say they are all so frustrated with the company that they are all quitting and leaving the sinking ship. So be forewarned and stay as far away from this company as you can - horrible, horrible customer service and the actual work (if you can ever get them to actually show up and perform the work) is nothing better than average with extremely high prices. Plus I will attach a photo of the light they installed in my pool that looks like a hack job because it was a hack job! They even cut a return line and buried it without hooking it back up and every time I filled my pool above the return line it flooded my whole back yard and I couldn't figure out why my yard was always under water! Check out the pic of their quality of work read more

Pugh's Pools - Pool & Hot Tub Service Near Me - Boynton Beach, Florida

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WOW! I have had the best service with this company. They have always been there to answer any questions I may have and were extremely helpful. Our pool looked like it came right out of a magazine. read more

Don't let a negative review fool you. This company is fabulous. They built a pool for me, repaired my jacuzzi and do weekly cleaning. The owner and staff bend over backwards to ensure a positive experience read more

Worst experience with this company. I called them to replace one light in my pool and was told that since the warranty on the light had just expired he could still get me one from the manufacturer at no charge, since he has a great relationship with them. Well the light was not compatible and I was charged $750. This was in November, 2017. I contacted them numerous times by email and phone and the issue never got resolved. Now over a year later and since I hired another contractor to replace the light, they sent me to a debt collection agency. What a joke of an operation. Use anyone else but them. read more

Made mistake and didn't look at reviews spend money with company with good review 70k later with so many problems

Pugh's Pools built our pool and did a fantastic job! Geoff Pugh kept our budget in mind and got the job done on time and looking great. The staff kept us updated with the upcoming steps, and was always there to make it easy. This is an experienced Pool building company and it shows in the finished product. VERY HAPPY! Thanks Geoff! read more

Owner of business does not close their permits pulled after work done. When closure requested he states that the work was done by his former company that he owned and he will charge to close out now what should have been closed out by him when the work was done. Dropping the ball at the end of the job is reprehensible. He should stand by his work done and complete fully the job for which he was contracted and PAID to perform. read more