I'm writing this review even though I never heard of them or directly hired them! I hired a…read morecontractor to install travertine pavers, pool tile and resurface our pool. The contractor learned that since his company wasn't trained/accredited to apply the PebbleTec PebbleBrilliance pool surface material, he had to hire one of two companies in south FL who are authorized to do the work. Florida Pool Surfaces was one of the companies! You should rub me for luck because I'm very, very fortunate the contractor hired this company! Jason came to see the pool first - he drained the water at the base of the pool (we filled it so it wouldn't pop from pressure), he checked out the bonding on the pool surface and added more bonding agent to help ensure good adherence with the surface material. He told me to expect another crew to come to apply the PebbleTec material. What is PebbleTec material? It's the coolest thing, ever. Our surface has small pebbles and glass beads, so the pool looks like a natural swimming hole with water sparkling top to bottom. Really! Look at the pics and you'll see why this is not the Diamondbrite/Marcite of yesteryear! It's not a color on pool walls - it's an organic-looking, shimmering pool surface material. The application crew rolled in on a huge truck of supplies - think 18 wheeler - and pick up truck filled with muriatic acid. They covered the travertine floor and coping around the pool and then sprayed PebbleTec's PebbleBrilliance product onto the pool walls. They patted the sprayed material into the pool crevices. In 5 hours' time, the pool was completely done, the floors around the pool were pristine and they were back on their truck. They were like magic creatures, transforming a gray bonded pool surface into a jewel-tone stunner. PebbleTec only warranties pool surfaces that are installed by companies whose people were trained on their application techniques. At work completion, we registered the warranty on their site (it's a 25 year warranty). Our pool service company treated the filtered water used to fill the pool. They and my husband will brush the pool surface every day during the first 2 weeks. The pool company will keep checking the pH for the next 2 weeks and add acid as needed. It's labor-intensive initially, but the pool surface will last for decades to come. Now we look forward to waking up and opening the window treatment or walking the dog! Any excuse to see the pool works for us! We're DAZZLED by the look of the material and the quick, professional, spotlessly clean way Florida Pool Surfaces' people worked. No wonder PebbleTec trusts them to do the work - we do too!

Florida Pool has soooooooo many cool color options. PebbleTec is the way to go! The texture is so…read moremuch better than plaster. They are so helpful and make the process easy. Great Company to work with!

HORRIBLE! First of all, I hired them to re-Diamonbrite my pool. They poured acid on the new…read moresurface and stained the entire bottom of the pool. For two months, John ignored my requests to fix their mistake. Didn't show up to appointments. Ignored my texts. When you try to call, their VM is full, so you can't leave a message. I finally went to the store, but Paul claimed he didn't know anything and was extremely disrespectful. Told me to leave the store after I asked for the names of the owners. Took my name and number and said someone would call me, but of course they never did. After spending thousands of dollars, I'm left with a huge stain the entire length of my pool. In addition... I hired them to clean the pool. They didn't show up for weeks and the pool turned green. Algae grew on the surface. When John finally did show up, he forgot to bring a vacuum. Really? He said he would go to the store to pick it up and come back, but he never returned. Again, I paid for a service which I did not receive. The list of complaints can go on and on. John seemed like a really nice guy at first, but once I paid in full and had an issue, they disappeared. Horrible customer service. Not professional. Unfortunately, it appears that the only way to resolve the issue is to sue them.

Live locally and decided to come here for a vacuum and a skimmer. John was extremely helpful. I…read moremoved into a house with a pool and have no prior pool care experience. John was very patient and answered any questions I had. I showed up before store hours and he opened the store early in order to help. Service like this is hard to find. I will be going back for sure.

Jason is very reliable, does excellent work and has been maintaining my spa for many years. I…read moretrust him to always be fair and look out for the best solution to any problem. I would recommend his company to anyone who needs spa or pool services.

We've had Austin Pool & Spa services for years. They have been here every week and even came twice,…read moreright away when we needed them. They always keep it clean and the chemicals perfect. Highly recommend.

I purchased a house a few months ago. The couple I bought the house from did not realize they were…read morehaving so many issues with their pool. They said they liked Crystal Clear Pools and the owner himself had installed their salt system. I had the pool system checked out by a good friend with a lot of knowledge of pools and my pool company that we have been using for almost 20yrs. They both noticed that the salt system was not working and that that Crystal Clear Pools had been using chlorine instead of the salt system to treat the pool. No one had let the previous owners know their salt system was not working but were aware since they were using chlorine instead. Also the pump was not priming all the way. The pump was the first thing noticed by my pool company and friend when they walked up to the system. The previous owners were surprised and had the owner himself come out and fix the salt system. He replaced the main board and charged them $600. They told me that the owner said that particular pump was supposed to only fill half way up and that was normal. I doubled checked with my pool company and my friend and they said that was not normal. Then I called the manufacturer of the pump. They also said it was not normal and that someone needed to look at the pump. I called Crystal Clear Pools and left a message for the owner. After a few days someone from the company called and said the owner would get back to me. He never did. I called the company again and still did not get a hold of anyone who could help or the owner. The previous owners of my house gave me the direct contact for the owner of Crystal Clear Pools. When I called his cell phone he answered. I explained about the pump. He was very nice and told me he would be out in a few days to look at it. I asked if the warranty on the pump was transferable to me and he said it was. Neither the owner from the pool company or anyone else showed up. I called a week later and left a message. I did not hear back. About a week after that I called and the owner picked up again. He was just as nice as the first time I talked to him. He apologized for not coming about and assured me he would be out in a week. When he did not show up again I texted him (see uploaded screen shot) and he responded back. I asked him to be honest if he was going to show up. He assured me he would. He never got back to me and I told him I was moving forward without him. Its now been over a month. I never heard back from him. I was very polite and I wanted to give him the benefit of the doubt. He was always nice and assured me he would be out but his actions sadly showed me that he had no intention of looking at the problem. I had my pool company fix the issue. While working it they noticed Crystal Clear Pools plumbed the pool pump to where you could barely remove the cap to get the basket out of the pump (See picture). I do not like leaving bad reviews but feel I need to in this case. The owner has not provided quality work, service, or honesty to the previous owner or myself. There are a lot of pool companies in the area. I would try one of them before I would try Crystal Clear Pools.

I switched to Crystal Clear Aquatics Pool & Spa Services a few weeks ago. The company is easy to…read moredo business with and the pool is looking great! I especially appreciate being able to count on someone coming to the house on the same day, around the same time that knows what they're doing and does a great job. Highly recommended without reservation. A+++

Had a leak. My pool maintenance company quoted me an amount, but I checked around and got a better…read morequote from FLL. He came the next morning, right on time. He right away felt he knew where the leak was, but proceeded to use all his methods to check the whole pool for more or other leaks elsewhere. The leak was where he suspected. He showed me where, how it occurred, why my own dye failed to disclose it, and how he planned to repair it. He fixed it and it is holding perfectly. I know that they will stand by their work if the repair fails soon. Glad I called them, will do so in future, and I recommend them. Don't waste water and time and possible pump damage by waiting--don't "let the cheap become expensive".

I would use them again! We had a pool leak they were able to come out very quickly within a few…read moredays. Found and fixed the leak and it was a very reasonable price. About a week later I noticed the water was getting low again so I called them out. They came back and there was another leak in the same area that he said sometimes will be created by the pressure of fixing the other spot but regardless they fixed it free of charge. Efficient and fast!

We recently started using this company as our last pool company was HORRIBLE! Never showing up. Our…read morepool was turning cloudy constantly and then turned totally green. We realized they were just not showing up when they said they were and my kids weren't able to use the pool. Once we switched to this company we could not be happier. Our pool is ALWAYS crystal clear and looks beautiful. Our technician comes every week the same day and time. He's very nice and I couldn't be happier. I'm so happy we switched to this company. I definitely highly recommend them.

I just started with this pool company and they have given me excellent service. I had fine silt in…read moremy pool which they removed and left the water clear. Their prices are fair and I highly suggest trying them. They also do repairs Their technician is better than most I have used previously. Try them!

After working with several Pool companies, we have finally found the best option! Previous pool…read morecompanies failed to adequately maintain our pool, forgetting to clean the filter, lying to us about what needed to be done, adding chlorine to our salt water system to the point where our daughters eyes would burn and costing us hundreds of dollars in repairs. We were desperate to find an honest company. Oasis Pools is the best there is! Andrew always shares a detailed report of the weekly cleaning, provides recommendations for proper maintenance and is just an all-around honest person. I have full confidence in his ability and trust that he will always go above and beyond for us. Do not hesitate to work with Andrew and Oasis. He is honest, reliable, and trustworthy and will, make your pool better than ever.

Andrew is extremely professional, his overall knowledge of pool equipment, chemicals, and water…read morechemistry is amazing! I was in Maryland and sent him pictures of my pool and green pool water. Andrew told me what chemicals I needed to get and the pool was crystal clear the next day. He worked with our fiberglass pool and chalking from being refinished. He was able to get the pool cleared up and the chalking to stop. I can't recommend Andrew enough!

I live in a large community, have lived in a lot of large communities, and do real estate for a…read moreliving. This review comes from experience, the way they care for the community pool would be the way you would take care of your own personal pool. They are the best!!

Fernanda is great to work with for pool renovations. Professionally detailing the options and…read moreprocess of the project. JMC Pools also offers maintenance to keep your pool looking beautiful!