I had an excellent experience with General Pool and Spa. Their team is extremely professional,…read morereliable, and knowledgeable. They take great care of the pool and always make sure everything is clean, balanced, and running perfectly. What really stands out is their attention to detail and the quality of their service. The technicians are always respectful, punctual, and clearly experienced in what they do. It's great to work with a company that truly takes pride in maintaining your pool. If you are looking for a trustworthy pool service company that delivers consistent results, I highly recommend General Pool and Spa. Their team does an outstanding job every time.

A technician fled my property today and left it unlocked because he was stung by an insect. This is…read moreINCREDIBLY UNPROFESSIONAL. He was NOT having a life-threatening reaction. I was home to witness it. He abandoned his assignment. My trust has been violated. Working outdoors carries inherent risks. It's called an "occupational hazard".

Extremely great service! Gabriel has now been taking care of our pool for two weeks with Julio's…read moreoverseeing of the entire process and we couldn't be happier. They are responsible, responsive and communicative. There were some issues with the actual filtering system we have in our home and since the moment Gabriel first came to visit he made sure to equip me with the right staff to come check the system and an electrician to double check that it wasn't anything related to the wiring that was affecting the pump. Needless to say they resolved the issue in less than a week and have been extremely attentive. I'm so happy I was able to hire them for this service and would highly recommend doing business with them eyes closed. Thank you Julio and Gabriel for your services, I look forward to our continued business relationship.

We reached out Coolnesssa and were immediately called back. Julio was very informative on the phone…read moreand worked within our parameters. The price was very reasonable for the requested service. The tech, Gabriel was very professional and arrived within the time frame set by Julio. Not only did he clear our pool, but was very knowledgeable with the task at hand. He arrived the next day, as promised and proceed the same great service.

Premium Pools did a sub par pool renovation at my home. The owner uses very devious business…read moretactics and bills for work not completed. Do not be fooled by Felipe's soft spoken easy going manner. He is ruthless. In my opinion he is not qualified in pool restoration and uses fly by night sub contractors. I gave him a credit card authorization for a one time small down payment only because he was having trouble depositing checks with his bank. Felipe charged me a 7% credit card fee which he promised to return but never did. He made two other charges using the card without my authorization and I didn't find out until it was too late. I had to report the card as lost. The worst part of the project is that Felipe of Premium Pools charged my account and walked away with the sloppy tile work that was never fixed, the fire-up which was never completed and a burned out pool motor which his subcontractors caused and never disclosed. If you hire this company to do your pool restoration and wind up with money and quality work issues, I told you so. Beware.

From the owner: Premium Pools specializes in pool cleaning, maintenance, and repairs for high-end homes across…read moreSouth Florida. Founded by Felipe, the company focuses on delivering transparent, high-quality service that ensures your pool stays clean, safe, and fully functional year-round. Whether it's routine cleaning, leak detection, or equipment repairs, Premium Pools brings professional care and peace of mind to every backyard. Serving Palm Beach, Broward, and Miami-Dade counties, they help homeowners and property managers protect their investment with reliable service and crystal-clear results. Your pool, always pristine—because you deserve nothing less.

Fantastic service. I had specific issues such as working with my existing landscaping that others…read moredidn't want to address, and Excel understood my concerns and was thoughtful and understanding. The project was quick, thorough, and came out wonderful! Highly recommend!

They answered request to come and fix a broken pool pump very quickly on Good Friday afternoon…read more Came out later in the evening until dark then returned Saturday morning to finish. Mauro was the perfect gentleman. All fixed very well. Pricey, but to be expected on a holiday weekend. You get what you pay for - all is well and in time for my grandsons first swim tomorrow! Great job thank you!

We had them replace our natural gas pool heater, and upgrade our 20 year old system to include…read moresmart phone control. They did an excellent job and there were no delays. We've had the system in place now for several months with zero problems. We will be using them in the future. We certainly got our money's worth.

Had a really tricky pool leak that no company could quite figure out…read more Jason reached out within seconds of me putting out a Yelp project request and was at our house the next morning, and every single day after until he found the source and fixed the leak. It took him five days to fix what two other companies have not been able to fix since July. Our pool has NEVER looked this amazing so naturally we set up our monthly pool service with him. He is more than reasonably priced - and I look forward to him putting his skills to work when time comes for us to re-do our pool. But for now, we are MORE than happy. He is the Yoda of pool repair - the pool whisperer! He's freaking awesome!

I am writing a five-star review--and it is well deserved. The job came out even better than…read moreexpected. What made the experience so memorable was the consistent communication and follow-through at every stage. The project manager, Jonea, kept me informed every step of the way--what to expect and who would be arriving. The supervisor, Russ, even gave me his cell number and encouraged me to call anytime if I had questions or concerns. This is a first-class business, and I will absolutely use them again in the future. Do not hesitate to hire them--you won't be disappointed!

We had CJ come out 1.5 years ago for a pool and deck quote, and later again when we were…read moreconsidering expanding the deck and adding a pergola. At the time, we decided to pause and complete other needed items first, including installing a fence. Now that we're ready to move forward, I reached out again. Instead of discussing next steps, I received a call questioning whether we were "serious this time," along with comments about his time being wasted due to prior quotes and visits. Home renovation projects often evolve, and this response felt unprofessional and unnecessary. After experiencing this firsthand and seeing a similar review from several years ago describing the same behavior, we've decided not to move forward with this company.

Horrible experience. Felipe is just too new to working with clients and doesn't know how to…read morecommunicate properly. From the beginning I told him we had only PayPal or Venmo to make the payment for the cleaning that he did on Wednesday and I just can't seem to understand even today if the kid CAN'T read. He behaved like the pool cleaning wasn't going to be paid and started texting uncontrollably to pay him, that I wasn't being fair etc (I'm attaching screenshots) when I told him from the beginning that we didn't have cash, cards or checks and needed to pay via one of the methods used and he just kept sending the payment link which doesn't have the option of paying with PayPal or Venmo so I decided to wait until our cards arrived in the mail on Friday (today) to go ahead and proceed with both of the quotes he gave us which was $580 for fixing the motor of the pool and $75 for the pool cleaning. He still decided to behave as if though we need to request someone cleans the pool for free and were never going to pay him. They are prompt in answering and he accommodated for his employee to come out on Wednesday and treated the pool for a bit of algae that had accumulated due to the motor being damaged but the way he handles business is unfortunately not good. We were going to hire his company for our monthly plus the fixing of the motor and he completely ruined that because of the way he behaved. Muy irrespetuoso y desesperado, los negocios se hacen con calma, no tratando a la gente como tráfalas.

Knowledgeable technician. Seemed to have a good grasp on what is needed to bring my new pool up…read moreproperly.