I called Jack, the owner of Aquatechnics Pool and Spa to fix a pool vac that was not working well. He had done work on my pool years ago so I thought I could still trust his business. He had come to me by a recommendation from Pinch n Penny pool store. Jack did not show up but he sent a worker over to look at the problem. He fixed the problem but in the process created another when he broke the cover to my main drain by blowing compressed air into the pipe to "clear any debris" there was not anything stuck in the line and the only thing he managed to do was blow off my cover from the inside.
I honestly was not adamant that he fix it on the spot since my concern was the vac. This was a mistake I realized because after he took my money he said: "I'll put my number on the invoice and I'll come back if you need me to put the cover back on. If you need me to just call me later in the week." and he was off with my money.
I soon realized that the vac was getting stuck in the open drain now that he had broken the cover off. I texted him and he said he'd be out later in the week and never arrived, then he ignored my next 3 text messages over a few days. After calling a few times as well I called Jack again and explained the issue and lack of communication. He said in a text that "he" meaning Jack, would be over to fix it in a day or two.
Two days later the same worker shows up with a very hostile and unprofessional attitude. This guy showed up on my property and starts harassing me about calling his boss. Then he starts yelling and claims that I was supposed to have bought a new cover myself. So I confronted him about the fact that he broke the cover in the first place and he lied on the spot of course and claimed that he didn't break it even though I saw it happen.
I will not have some service working speaking to me like that in my house and I told him to "go and just get the hell out of here, and not to ever come back on my property."
When I messaged Jack at the owner his only reply was "Have a Nice Day." I texted him a few more times and he will not reply. No wonder his workers behave the way they do. They learned it from daddy. read more