Would give zero stars if possible. Horrible customer service. Brand new spa delivered June '25…read more Defects noted on delivery. Service technicians are subcontractors and highly unreliable. Wrong parts, months long delays, excessive and repeated no call, no shows for pre set appointments for repairs. Last technician in February '26 actually cracked the Master Blaster jet casing causing a leak! We are now stuck with a brand new, totally unusable spa. Forced to waste more time now to file complaints with the the Better Business Bureau, the FL State Attorney General/Consumer Protection Agency and the FTC. Warranty is useless when SouthEast spas doesn't have the will nor means to support the terms and conditions of the contract.

South East Spas NEED to do better. They were quick to sell the spa, but the customer service has…read morebeen very disappointing. Kudos to the delivery guys who were amazing; and provided more support than they should have had to..... The after delivery instructions were sent to me in a PDF and video; I realized that none of the information pertained to my hot tub. How do you just drop off a 9K hot tub with NO follow-up or detailed instructions? Additionally, I was suppose to receive a $700.00 credit; and have not seen that applied to my account yet. It's been 3 weeks. South East Spas - DO BETTER....

I purchased a Platinum Spa Topaz almost 2 months ago from Sensassion Pool & Spa. Florian was…read moreexceptional in every way. He answered all of my questions regarding this spa company as well as his company. We live in Central Florida so I was somewhat hesitant to work with a company in West Palm Beach. Florian assured me the distance would make no difference. Delivery day came and Florian was part of the delivery crew. Right on time, professional in every way, delivered and set up a terrific product. A couple questions between then and now, Florian is always just a quick email, text or phone call away. I appreciate such great communication and customer service. I am over the moon with Platinum Spas and Sensassion Pool & Spa. If you are in the market for a high end spa at a reasonable price look no further. This is my family's fourth spa and it is the best we have owned. Thank you Florian for all of your assistance and your continued support.

From the owner: Sensassion Pool and Spa Fiberglass Pool Sales and Installation…read more Turn your backyard into a resort-style paradise! At Sensassion Pool and Spa, we design, sell, and install premium fiberglass pools by Leisure Pools, proudly made in the USA and backed by a lifetime structural warranty. -Fast installation -Elegant modern designs -Licensed & insured contractor

Exactly 1-year ago, Mario, owner of Hot Tub Sales installed the Marquis Crown Spirit…read more(https://www.marquisspas.com/hot-tubs/models/the-crown-collection/the-spirit/). This was my first Hot Tub, and Mario was really helpful & patient with the sales process. He told me Marquis was a top-rated Hot Tub and they were redesigning some of their flagship models. When I placed the order in December of 2020, the showroom didn't even have one on display! In April of 2021, Mario received a showroom model and said I could come over and give it a try (photo below). It looked great and felt even better...was confident I made the right choice...now I just have to wait until mine shows up:-) Even though it took nearly 2 years to receive the product, it was worth the wait! The crazy long wait wasn't Mario's fault...both COVID and the redesign were responsible for the delay. I use the Hot Tub often and it's been very easy to maintain. Since it's fairly small, I replace the water every 6-8 weeks (which means I need less chemicals to maintain the water balance). Mario recommended this instead of waiting 3-4 months. He also recommended getting a water pump to drain the tub...saves a lot of time. I can empty the tub in 30 minutes IIRC. Just using gravity takes ~90 minutes...I only did it once before getting the pump on Amazon. In any event, just wanted to say thanks to Mario with this review on my 1-year anniversary of owning this incredible Hot Tub!

Talk about Great Customer Service!! My husband and I have been looking for a Hot Tub for months and…read morewe looked online for a CalSpas brand. Found Hot Tub Spas on Sunday and by Thursday we had our Hot stub plugged in!! Lori, Mario and Andy are awesome. Lori understood what we needed. Mario made sure that we received the tub that we chose and loved. Andy was very informative about our Hot Tub purchase. He was on time with the delivery and even came back from a long distance to deliver our Chemicals and show us how to maintain our tub. My experience with Hot Tub Sales was truly a breath of fresh air. They kept their word with the delivery time and installation and have answered all our questions so far. They traveled from Stuart to West Palm Beach to deliver and were On Time!!!! We are definitely recommending Hot Tub Sales to our friends and family. Thank you guys for all your support and s

We purchased a new spa here and have been super pleased with every step of the process. Bob, our…read moresalesman was very professional, communicated with us every step of the process and gave us great advice that helped us make our selection. Follow up after installation and set up has been great as well. We have been long time fans of the Hot Springs Spa brand and are hopeful this new tub will continue to meet our expectations.

Things did eventually improve and the spa is working well, thankfully.read more

I bought my hot tub from Spa King in 2013. It is now 2024 and the tub has never needed a repair…read more I'm happy with my purchase and recommend this company.

spa king he tried selling me overpriced tubs for way more expensive then the guys at a parking lot…read morewith better tubs were sell

Spa King is the King of Selling Spa's both Brand New and Pre-Owned. They have a Large Warehouse…read morewith Tons of Spas to Choose from; wether you are looking for Maximum Jets, All the Bells & Whistles, 110 or 220 Volt, Size, or Comfort they have it! Only Selling Top-Quality Brands such as Pinnacle, Premium Luxury, Sundance, Marquis, and More. All Spas are Sold with a Warranty, Undergo a 20 Point Inspection before Leaving the Warehouse, Water Test, and come with a Fitting Spa Cover. You also Receive Included Steps and First Use Chemicals. Shipping is Available for Next Day Same State Shipping in Florida. They have 4 Locations in Florida with OAKLAND Park- Miami- Melbourne- Port St Lucie- All Open to the Public for Buy -- Sale -- Trade! We knew we wanted a Stand Alone Spa as soon as we Purchased Our New Home. Spa King was the First and Last Place we searched. Being such a Large Business and Local to us was Important. The Show Room Floor is Set-Up with Model Spas so you can get to Experience and See the Spa's Up Close. Get Inside, View all of the Features, and Learn Everything there is to know about the Spa you are Looking for! The Team at Spa King is Phenomenal! Every time we have been Searching, Looking, Inquiring, and More they have been nothing but Extremely Helpful and Friendly. Once we made our Spa Selection after many Months of Anticipation, Jason was Stellar! Since we already knew which Spa we wanted, everything was handled over the Phone. He Set-Up our Appointment with their Electrician to Install Power to the Area the Spa would be going. (Highly Recommend Major Electric AKA Anddy) Delivery was Smooth and Efficient placing the Spa in the Exact Spot I wanted it to be (Even by the Inch), and Jason was Most Helpful during the Entire Instillation and Even More Afterwards! We can not be Any Happier with Our Pinnacle Plus White Spa! It was Exactly what we were looking for with the Whole Package! Thank You Spa King~

Curt did a great job selling me and helping set up an awesome spa. He took the time to make sure I…read moregot a spa that would be perfect for me at a great price, made sure it was all set up and working, and has stayed in touch to step me through getting to know the spa. I couldn't give a better recommendation!

The absolute worst company we have ever dealt with. Not only did they not keep the pool clean when…read morewe had them change the pool heater they installed it in such a way that it shorted out and we lost power to the whole house. The workmanship was so bad that we had to have another company come out and fix their mistakes. My suggestion, avoid at all cost

This company came highly recommended from a community Facebook page. I could not be happier with…read morethe professional service. They seriously went above and beyond and I will recommend them to any friends and family member having pool issues.

We have been using Greg to maintain our pool for almost 2 years. We couldn't be happier with the…read moreservice he has provided. From the maintenance visits to vast knowledge, he has been professional, punctual, and thorough. My pool has never looked better! He goes above and beyond to ensure everything is sparkling clean and properly balanced. His attention to detail and commitment to customer satisfaction truly sets him apart. I highly recommend Ripple Pools & Spa to anyone in need of top-notch pool maintenance services.

From the owner: We are Small family owned and operated pool service company out of Palm Beach County. We take pride…read morein the care of pools/spa and customers. We love to provide quality and consistent service to our neighbors! Call for a free quote.

James great job , quick and easy replaced the hot tub pad!…read more Thank you . James is a trustworthy employee and skilled , he's a keeper! Thank you Cynthia Hitson

I had a problem after my fifth year of having this amazing spa and it was a minor problem and this…read moreservice man that came out was exceptional. He was explicit and everything that needed to be done. He even helped me fill up the pool the spa he was kind and considerate and helped me understand how to use the chemicals correctly and he was just a perfect gentleman in every way. The job has been fixed and at a minimal cost. I am so grateful thank you again Rec, Poll and Spa for sending out a great service person.

It's been awhile since we were last here. I believe it was shortly after they first opened…read more You just can't leave without buying something! Whether it's a food item, household or gardening item, or some piece of electronic gadget you didn't realize you needed. And yes we left with some of each!

Been buying cards there forever. Very friendly employees...the owner Adele is the nicest person.read more