I say do not buy a jacuzzi from here. I was asked to pay in full and they said it would be…read moredelivered in 6 weeks. I was delivered 6 months later. They kept saying another 2 weeks. I stopped calling around 4 months. Then it came damaged. Good luck getting service. Brand new jacuzzi with defective air system. Service is just an answering machine - no one responds. Sales guy said service isnt his job. People delivering the hot tub says the sales people know it takes months. Then I didnt get all the items i paid for. Again the run around but nothing happens.. Neither the product and especially the service/sales is any good. Save yourself headaches and stay away from jacuzzi!

I had a really bad experience with these guys , and I should have listened to others that have…read moredealt with them in the past. First of all don't expect a call or email to resolve an issue, I tried for weeks and got ignored. once they have your money you're no longer their problem. management does not follow through to resolve issues, I'm surprised that the main office at jacuzzi lets this happen since its a direct reflection on them. when they came to deliver the hot tub the side panels were damaged and the delivery crew damaged my composite deck , even when I said they had loose bolts under the tub one of the installers exclaimed they new what they were doing. the professionalism wasn't there and the profanity flew every few minutes. I documented everything with videos and pics but jacuzzi tucked their tales hid, and finally said it wasn't their problem. So take this as a warning don't expect help from the mess they make. My option , avoid Gordon Ziegler or his relatives that manage the business. If anyone needs more information on what happened I'll be glade to share and also recommend the competition across the street.

Ryan is the best, he is great at what he does but he is just so nice to work with too. We were new…read moreto having a pool this year and the one we started with was literally a swamp. He took green to clean to a new level staring with the bullfrogs and tadpoles. He did it all so quickly that we were able to enjoy the pool all summer. Thank you Ryan. I would recommend you to anyone.

From the owner: Reliable, hassle-free pool and spa repairs. Heaters, pumps, filters & more—done right the first…read moretime. Fast diagnostics. Fair pricing. 5-star service. Call now to book your service!

This is our third hot tub - the first that we purchased from Spring Dance in Exton/Lionville…read more The sales process was unexpectedly pleasant, partly because we knew what we wanted and partly because of the pleasant salesperson, Dawn. The installation crew was extremely professional and the installation went flawlessly. I used the electrician they recommended, which I think helped. The 3-person Jetsetter LX therapeutic spa has lived up to our expectations. Why four stars, not five? Because there was some paperwork confusion when the paper contract got put into the computer. As a result, the wrong hot tub cover skin was delivered. It got resolved quite quickly and was replaced in a few weeks at no cost. We purchased it during the July 4th sale and were very pleased with the price of the tub, lifting mechanism (highly recommended), steps, start up chemicals, etc. All in all, a very good experience. Recommended.

Thank you for your outstanding service and attentiveness. We are thrilled with our new purchase.read more

Looking for a pool store you could trust? Carlton Pools is customer focused. They want you to love…read moreyour pool and brag about it to your friends. Stop by with a water sample and check them out!

We've been coming to Carlton Pools for 5+ years! The service is outstanding. The staff is so…read morehelpful and kind. Very knowledgeable and they help you find exactly what you need for your pool! Their assistance keeps your pool water pristine! If you have a problem they will get it resolved! Thanks Carlton Pools, you rock! Loving my new flag float too!

Blue Haven installed a pool for me 4 years ago and I didn't have any complaints. I have…read morerecommended them to others.

From the owner: Southeast Pennsylvania swimming pool builder/contractor: new inground pools, spas, and major…read moreremodels with choice of standard and custom shapes, sizes, designs, and decorative features. Exclusive, high-tech features automate care, save water and energy, and purify with virtually no chlorine. 50+ U.S. offices with a name trusted by tens of thousands of homeowners since 1954. Free 44-page brochure, in-home estimate & custom design presentation. 100% financing oac.

How in the world is my signing a contract and giving a credit card to pay for that service is not…read morecounted as a purchase is beyond reason. You choose not to run the credit card until the pool is closed and has no bearing on my PURCHASE. You could have easily run a $50.00 charge on my card as a deposit on that closing. I was not asking for you to make an exception, only to count the signed contract as a purchase, which it is a purchase whether you run the card today, tomorrow or next month. Tell me how that is not a purchase! Do you really want to lose a customer over a poorly executed policy?

Constant blame put on customer and not their products . We bought our pool 11 years ago and every…read moreyear there is an issue . Last year they told us we needed a new liner . They installed it and left wrinkles and you can actually see it pulling out of the wall . They told us it was our fault because we had a retaining wall and too much landscaping . Mind you . The landscaping was there when they installed the pool . They take absolutely no accountability for anything ! We have no water issues anywhere . They lie and cheat . Don't use them

We had a 2 hour spa party for a 50th birthday celebration. We enjoyed multiple services and had a…read morewonderful day at this adorable facility . Thank you Divia

This was me and my husband's first time trying float therapy and it was absolutely amazing. Divine…read moreFloat created the perfect environment dedicated to self-care including offering a variety a loose leaf hot tea to add to the experience. The facility is very clean, which is an important factor for us. Beautiful decor! I highly recommend Divine Float! We loved it so much we became members. Tracie D.

DO NOT USE THIS COMPANY OR YOU WILL REGRET IT!!! PART 2…read more UPDATE. The business owner Tracy has attempted (AND FAILED) to do damage control by responding to my original horrible review EVEN THOUGH SHE HAD ALREADY RESPONDED TO ME ON THE PHONE...so there was no reason to respond to me online here...ONLY to try to twist the story and do damage control. Sad. She knows that YELP doesn't allow US CUSTOMERS to respond to the business owner's reply and that they get the last word on here, so they make it try to appear as though the customer is wrong or being unreasonable...so I am posting again to let everyone know how full of it these business owners are and how they are clearly trying to save themselves from ANOTHER horrible review, because they have MANY. See my original review below (I have attached a screenshot) or just go to the original post for it AND their reply (Yelp doesn't allow that many characters here to post it all). And why am I going through this trouble? To make sure that you good people out there do not use this company and end up going through what we did with them. So now for my reply to the business owner's response to my original post. TRACY SAID "You contacted us twice on July 12th regarding an issue with the heater not working and the water not flowing from the spa to the pool. Our associate spent time on the phone attempting to help you troubleshoot the valve positions and asked that you call us back if the issue continued. We did not hear from you again until the morning of July 14th." Wow, Tracy...you keep making yourself look worse and worse...what actually happened was that I contacted YOU on Saturday and spoke to your associate TWICE and had to waste a ton of time on two different calls troubleshooting the problem and NOTHING he told me to do actually worked, completely wasting our precious time. And the reason you didn't hear from me AGAIN is because my SECOND call had been a 10 minute call that was made at 3:54...AND YOU CLOSE AT 4pm!!!! AND your business doesn't open again UNTIL MONDAY MORNING!!!! So I actually have to tell YOU what YOUR business hours are AND when you are open and closed??? YOU ALSO SAID "The cleaning and chemical balancing services you were charged for were completed as scheduled, in accordance with our service terms." Well, Tracy...again...in accordance to service terms, and for a visit to be "COMPLETED AS SCHEDULED", YOU ACTUALLY HAVE TO SET THE POOL SYSTEM VALVES & SETTINGS CORRECTLY PER YOUR OWN INSTRUCTIONS (NOTES AND PHOTOS)!!! If you didn't do that, you DID NOT "complete as scheduled"!!! If the valves and system were not RETURNED TO THEIR ORIGINAL AND PROPER POSITION, you did not "COMPLETE AS SCHEDULED". If YOUR SERVICE VISIT and carelessness caused MULTIPLE ISSUES with our pool systems, then YOU DID NOT "COMPLETE AS SCHEDULED"!!! And this is all on top of the fact that because of what the technicians did, our system was malfunctioning FOR DAYS!!! "Complete as scheduled" means that you did what YOU WERE SUPPOSED TO DO...and PROPERLY". Which you did NOT do. Yet, you STILL charged us FULL PRICE WITH NO DISCOUNT AT ALL for that service AND all the aggravation and inconvenience you caused us, YOUR CUSTOMERS, as detailed in my original post. Once again, YOU DO NOT CARE ABOUT YOUR CUSTOMERS & all your negative reviews here prove it. And that's why we fired you and why you've lost SO many customers...and are getting so many bad reviews.

i took care of my pool for 30 years so had basic knowledge. my neighbors are a good bit older than…read morei am and had problems with a new pump that i couldn't figure out bc of blue tooth technology.... ugh Kyle and younger co-worker were so helpful, kyle over the phone on first attempt to get it running. and then i met them at the pool for a hands on lesson ! i cant thank them enough for their patience. kathy compton

We can't thank Doug and Chris enough for helping us get our pool up and running! Friendly,…read moreknowledgeable, patient and caring are just a few words to express how we feel about them. We can't thank you enough for everything, and look forward to working with you!

This is our 2nd year using JC to close our pool for the season and they are fantastic. They are…read morefriendly, professional, work quickly, and even provide a little entertainment while they sing and dance to their music while they work. They even turned off and rolled up the garden hose when they were finished. Thanks for the great work.