My experience is WORSE, I paid in FULL $12,250 for a Sauna that I NEVER got And NEVER got my money…read moreback! I am still fighting, no responses from any of the 10 people I have repeatedly reached out to This is fraud and robbery, Keith Patridge you are a Thief!!!! Not sure how sleep at night!

I say do not buy a jacuzzi from here. I was asked to pay in full and they said it would be…read moredelivered in 6 weeks. I was delivered 6 months later. They kept saying another 2 weeks. I stopped calling around 4 months. Then it came damaged. Good luck getting service. Brand new jacuzzi with defective air system. Service is just an answering machine - no one responds. Sales guy said service isnt his job. People delivering the hot tub says the sales people know it takes months. Then I didnt get all the items i paid for. Again the run around but nothing happens.. Neither the product and especially the service/sales is any good. Save yourself headaches and stay away from jacuzzi!

Ryan is the best, he is great at what he does but he is just so nice to work with too. We were new…read moreto having a pool this year and the one we started with was literally a swamp. He took green to clean to a new level staring with the bullfrogs and tadpoles. He did it all so quickly that we were able to enjoy the pool all summer. Thank you Ryan. I would recommend you to anyone.

From the owner: Reliable, hassle-free pool and spa repairs. Heaters, pumps, filters & more—done right the first…read moretime. Fast diagnostics. Fair pricing. 5-star service. Call now to book your service!

6 months later love my hot springs. Had a dynasty spa...piece off junk, company incompetent. When…read morein skepticical met Greg manager/ salesman a little heavy in the push department which scared me a bit almost walked away but came back months later, glad I did. Great well made spa everything Greg said it would be and more. In the post sale he was there to solve minor issue that really were my fault. Always called back actually cares. One time I called and didn't leave a message.....he immediately called me back!!!!! Highly recommend the company , Greg is a assets and a damm nice guy. Thanks for the positive experience.

Do not buy from this place. Customer service is awful!! you cant get anyone to return your call. i…read morepurchased a 17000 dollar hot tub from them and been needing to replace the cover. I called the store and cant get a call back so i decided to drive up there to only have a rude lady tell me the stores not open after she unlocked the door. she told me to call another store?! i really dont know how this place stays opened? this has been going on for years!!! so now ill just order a hot tub cover and supply's on amazon! buyer beware!

Looking for a pool store you could trust? Carlton Pools is customer focused. They want you to love…read moreyour pool and brag about it to your friends. Stop by with a water sample and check them out!

We've been coming to Carlton Pools for 5+ years! The service is outstanding. The staff is so…read morehelpful and kind. Very knowledgeable and they help you find exactly what you need for your pool! Their assistance keeps your pool water pristine! If you have a problem they will get it resolved! Thanks Carlton Pools, you rock! Loving my new flag float too!

Blue Haven installed a pool for me 4 years ago and I didn't have any complaints. I have…read morerecommended them to others.

If I could leave zero stars I would. Steer clear of Blue Haven by Calvitti. Foolishly, we did not…read moredo our due diligence in researching different pool companies and thought because they're a national brand that they would deliver...wrong. I believe the Calvitti family has very little to do with the operation...it's fairly obvious they don't concern themselves with poor customer service or end product. We put a deposit down in August 2024 and the project is still incomplete. Insanely poor communication and expectation management. The original quote was over $60k with no clear explanation of what all was NOT included. Ended up being closer to 100k (some of which were upgrades we chose and understood) but lots of things, for example, filling in of trenches dug by the plumbing subcontractor...was not originally included or even mentioned (and cost an additional $1k). The planning phase was terrible we were prepared for our local township permitting and Blue Haven disregarded our input. They told us that things had been submitted, and when checking with our Borough Management, they had no knowledge of said permitting documents. The crux of it is that they hire out subpar subcontractors for everything. The sub they recommended for the patio work was to come back after auto cover installation - it has now been 2 months after the installation and they've still not returned to finish. The plaster company put down what I'm pretty sure is the wrong color plaster and it's extremely uneven despite following their instructions to the letter with brushing, chemicals, etc. Save yourself time, money, and lots of uneccessary stress for something that is supposed to ironically provide relaxation. Choose someone else. Anyone else.

How in the world is my signing a contract and giving a credit card to pay for that service is not…read morecounted as a purchase is beyond reason. You choose not to run the credit card until the pool is closed and has no bearing on my PURCHASE. You could have easily run a $50.00 charge on my card as a deposit on that closing. I was not asking for you to make an exception, only to count the signed contract as a purchase, which it is a purchase whether you run the card today, tomorrow or next month. Tell me how that is not a purchase! Do you really want to lose a customer over a poorly executed policy?

Constant blame put on customer and not their products . We bought our pool 11 years ago and every…read moreyear there is an issue . Last year they told us we needed a new liner . They installed it and left wrinkles and you can actually see it pulling out of the wall . They told us it was our fault because we had a retaining wall and too much landscaping . Mind you . The landscaping was there when they installed the pool . They take absolutely no accountability for anything ! We have no water issues anywhere . They lie and cheat . Don't use them

This was me and my husband's first time trying float therapy and it was absolutely amazing. Divine…read moreFloat created the perfect environment dedicated to self-care including offering a variety a loose leaf hot tea to add to the experience. The facility is very clean, which is an important factor for us. Beautiful decor! I highly recommend Divine Float! We loved it so much we became members. Tracie D.

We had a 2 hour spa party for a 50th birthday celebration. We enjoyed multiple services and had a…read morewonderful day at this adorable facility . Thank you Divia

DO NOT USE THIS COMPANY OR YOU WILL REGRET IT!!! PART 2…read more UPDATE. The business owner Tracy has attempted (AND FAILED) to do damage control by responding to my original horrible review EVEN THOUGH SHE HAD ALREADY RESPONDED TO ME ON THE PHONE...so there was no reason to respond to me online here...ONLY to try to twist the story and do damage control. Sad. She knows that YELP doesn't allow US CUSTOMERS to respond to the business owner's reply and that they get the last word on here, so they make it try to appear as though the customer is wrong or being unreasonable...so I am posting again to let everyone know how full of it these business owners are and how they are clearly trying to save themselves from ANOTHER horrible review, because they have MANY. See my original review below (I have attached a screenshot) or just go to the original post for it AND their reply (Yelp doesn't allow that many characters here to post it all). And why am I going through this trouble? To make sure that you good people out there do not use this company and end up going through what we did with them. So now for my reply to the business owner's response to my original post. TRACY SAID "You contacted us twice on July 12th regarding an issue with the heater not working and the water not flowing from the spa to the pool. Our associate spent time on the phone attempting to help you troubleshoot the valve positions and asked that you call us back if the issue continued. We did not hear from you again until the morning of July 14th." Wow, Tracy...you keep making yourself look worse and worse...what actually happened was that I contacted YOU on Saturday and spoke to your associate TWICE and had to waste a ton of time on two different calls troubleshooting the problem and NOTHING he told me to do actually worked, completely wasting our precious time. And the reason you didn't hear from me AGAIN is because my SECOND call had been a 10 minute call that was made at 3:54...AND YOU CLOSE AT 4pm!!!! AND your business doesn't open again UNTIL MONDAY MORNING!!!! So I actually have to tell YOU what YOUR business hours are AND when you are open and closed??? YOU ALSO SAID "The cleaning and chemical balancing services you were charged for were completed as scheduled, in accordance with our service terms." Well, Tracy...again...in accordance to service terms, and for a visit to be "COMPLETED AS SCHEDULED", YOU ACTUALLY HAVE TO SET THE POOL SYSTEM VALVES & SETTINGS CORRECTLY PER YOUR OWN INSTRUCTIONS (NOTES AND PHOTOS)!!! If you didn't do that, you DID NOT "complete as scheduled"!!! If the valves and system were not RETURNED TO THEIR ORIGINAL AND PROPER POSITION, you did not "COMPLETE AS SCHEDULED". If YOUR SERVICE VISIT and carelessness caused MULTIPLE ISSUES with our pool systems, then YOU DID NOT "COMPLETE AS SCHEDULED"!!! And this is all on top of the fact that because of what the technicians did, our system was malfunctioning FOR DAYS!!! "Complete as scheduled" means that you did what YOU WERE SUPPOSED TO DO...and PROPERLY". Which you did NOT do. Yet, you STILL charged us FULL PRICE WITH NO DISCOUNT AT ALL for that service AND all the aggravation and inconvenience you caused us, YOUR CUSTOMERS, as detailed in my original post. Once again, YOU DO NOT CARE ABOUT YOUR CUSTOMERS & all your negative reviews here prove it. And that's why we fired you and why you've lost SO many customers...and are getting so many bad reviews.

i took care of my pool for 30 years so had basic knowledge. my neighbors are a good bit older than…read morei am and had problems with a new pump that i couldn't figure out bc of blue tooth technology.... ugh Kyle and younger co-worker were so helpful, kyle over the phone on first attempt to get it running. and then i met them at the pool for a hands on lesson ! i cant thank them enough for their patience. kathy compton

We can't thank Doug and Chris enough for helping us get our pool up and running! Friendly,…read moreknowledgeable, patient and caring are just a few words to express how we feel about them. We can't thank you enough for everything, and look forward to working with you!

This is our 2nd year using JC to close our pool for the season and they are fantastic. They are…read morefriendly, professional, work quickly, and even provide a little entertainment while they sing and dance to their music while they work. They even turned off and rolled up the garden hose when they were finished. Thanks for the great work.